Jobs at Ascentech Services Limited

Job Summary:

• The Mechanical Technician will play a critical role in ensuring the execution of maintenance schedules for all mechanical installations within the mill. This position is vital for maintaining efficient operations and achieving production targets.
• The successful candidate will implement routine system checks and demonstrate proficiency in the use and maintenance of workshop equipment and tools.

Key Responsibilities:

• Ensure strict adherence to the maintenance schedule for all mechanical systems to guarantee operational efficiency.
• Assist the Maintenance Engineer (Mechanical) in identifying and ensuring the availability of spare parts required for maintenance activities.
• Proactively attend to faults and perform troubleshooting on all mechanical systems on a daily basis.
• Maintain accurate records of all repair and maintenance work conducted to support ongoing operations and compliance with safety standards.
• Contribute to the continuous improvement of maintenance processes and practices.

Qualifications:

• Labour Trade Test I as a Fitter Mechanic.
• Labour Trade Tests II and III, along with an OND in Mechanical Engineering.
• 2 - 3 years of experience in a related industry with a demonstrated understanding of mechanical systems.
• Strong analytical and problem solving skills.
• Knowledge of safety protocols and best practices in a work environment.
• Familiarity with industry standards and best practices in mechanical maintenance.

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Key Responsibilities:

Affiliate Program Management

• Recruit, onboard, and manage affiliates for betting and casino products.
• Develop and maintain strong relationships with existing affiliates.
• Negotiate commission structures and contractual agreements.
• Monitor affiliate performance, providing insights and optimization strategies.
• Ensure compliance with regulatory requirements and company policies.

Marketing Strategy

• Collaborate with marketing teams to create affiliate-focused campaigns.
• Develop and implement affiliate marketing strategies.
• Identify emerging trends and opportunities in affiliate marketing.
• Optimize affiliate communications, creative assets, and tracking.

Analysis and Reporting

• Track affiliate performance metrics (e.g., revenue, conversions).
• Analyze campaign effectiveness and provide data-driven insights.
• Prepare regular reports for stakeholders.

Administration

• Manage affiliate software/platform (e.g., affiliate tracking, payment processing).
• Coordinate with finance team for timely affiliate payments.
• Maintain accurate records and documentation.

Requirements:

• 2+ years of experience in affiliate marketing, preferably in betting/casino industry.
• Strong understanding of affiliate marketing strategies, regulations, and software.
• Excellent communication, negotiation, and problem-solving skills.
• Analytical mindset with experience in data analysis and reporting.
• Bachelor's degree in Marketing or related field.

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• We are seeking a Customer Service Executive to provide exceptional service and support to our clients and customers. The ideal candidate will have strong communication skills, problem-solving abilities, and a customer-centric mindset. This role requires professionalism, empathy, and the ability to handle inquiries and issues effectively and efficiently.

Responsibilities:

• Respond to inquiries, requests, and complaints from clients and customers through multiple channels, including phone, email, chat, and social media.
• Provide accurate and timely information, guidance, and assistance to resolve customer issues and concerns.
• Handle customer inquiries and requests regarding product information, pricing, orders, delivery, billing, and returns.
• Escalate complex or unresolved issues to appropriate teams or managers for further investigation and resolution.
• Maintain a positive and professional attitude in all customer interactions, ensuring a high level of customer satisfaction.
• Follow established procedures and protocols for handling customer inquiries, complaints, and feedback.
• Keep accurate records of customer interactions, transactions, inquiries, and resolutions in CRM systems or databases.
• Collaborate with internal teams, including sales, operations, and technical support, to address customer needs and ensure prompt resolution of issues.
• Stay updated on product knowledge, company policies, and industry developments to provide accurate and relevant information to customers.
• Participate in training and professional development activities to enhance customer service skills and knowledge.

Requirements and Qualifications:

• Bachelor's degree preferred.
• 1-3 years experience in customer service, call centre, or related roles.
• Strong communication and interpersonal skills.
• Empathy and patience in dealing with customer inquiries and issues.
• Problem-solving and conflict-resolution abilities.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Familiarity with CRM systems, help desk software, or customer service tools is a plus.
• Adaptability and flexibility in responding to changing customer needs and situations.
• Professionalism and integrity in handling confidential information and customer interactions.
• Willingness to work flexible hours, including evenings, weekends, and holidays, as needed.