Latest Jobs at Hapag-Lloyd AG

About the job

• To handle and report to Director Operations on all aspects of Operations function, while maintaining a high level of service to customers, measuring and monitoring vendor and staff performance and controlling overall operational costs. Demonstrates customer focus, individual development, efficiency, collaboration, and recommends/implements process improvements. Upholds and ensures that all Hapag-Lloyd policies and procedures are followed and maintained.
• Deliver top performance within Hapag-Lloyd’d organizational structure and process, as it pertains to Port Operations, Equipment, Transport Dispatch and Maintenance & Repair functions
• Monthly reporting follow up for all Countries in the area
• Longstanding follow-up - Focus on Empties, FIFO
• Monthly Cost report analysis . Determine focus areas and drivers to reduce CpT and CpB
• Support for Day-to-Day operations at the Country level. Maintain communication with local managers, providing, and disseminating updated information regarding Hapag-Lloyd policies and procedures.
• Manage and appropriately escalate high-level concerns
• Support for Inland ops activities across the area. Position for Inland growth 
• Maintain working knowledge of all governmental rules and regulations
• Vendor Performance management - Terminals and depots. Collaborate with Procurement & Berth planners
• Work closely with other Area Directors on process improvement and communication flow, as requested by Director Operations
• Any other duties as may be assigned by Director Operations from time to time

 What Makes You A Fit 

• FIS schedule maintenance
• 7 to 10 years of comprehensive operations experience in liner shipping business
• Schedule reliability
• EPOS performance
• Empty evacuation plan adherence
• Equipment forecast accuracy
• CRC BU vs Actual
• Empty supply costs BU vs Actual
• Purchase order capture speed and accuracy
• Turnaround time – MTY equipment
• M&R per box
• Equipment sales

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About the job

• Sales Execution deals directly with customers aiming to develop, secure and maintain the most profitable business for Hapag-Lloyd in accordance with the company’s objectives. The purpose of Sales Execution is to produce optimum contributions for Hapag-Lloyd by maintaining and enhancing Hapag-Lloyd’s customer’s base through offering products that satisfy customers’ needs including our newest Inland and Logistics solutions. Sales Execution interface with Sales Steering, Sales Support, Customer Service, Operations, Inland and Finance. Key challenges and satisfaction come from understanding the customers’ needs and wants, fulfilling customer requests, and meeting budget.
• Managing and growing own portfolio of customers and opportunities
• Responsible for growing portfolio of Key accounts
• Covering MR and Geo-From customers (Push-Pull) as defined in Area Sales Steering concept and Developing budget within designated territory
• Focusing on medium and large accounts as well as developing existing customers; servicing and maintaining all accounts within assigned territory
• Directly dealing with customer in face-to-face appointment to develop, secure and maintain most profitable business
• Conducting MR planning and review account performance as defined in Area Sales Process
• Conducting account planning and derive an account strategy including an action plan to develop customers / opportunities
• Coordinating the participation in tender requests from own customers and handling customer tender feedback
• Participating in weekly coaching sessions with Country Manager to review past sales activities and align activities for the future
• Approaching customer through specified Sales channels (e.g., reefer, import)
• Coordinating credit applications in coordination with Sales Management and Finance
• Supply feedback about market information
• Ensure proper handover to sales coordination and work close and as a team with sales coordination
• Preparing visit plans and visit reports and insert in CRM
• Promote inland transportation solutions, including Terminal-to-plant delivery, Door-to-door transportation, Customs clearance and delivery solutions, ICD-based import transportation, Export empty positioning and triangulation, Depot, warehouse and distribution solutions
• Identify and develop inland sales opportunities across key Nigerian corridors. Develop new customer leads and strengthen relationships with existing customers. Monitor customers’ performance.
• Support preparation of commercial proposals, tenders and RFQ submissions.
• Develop knowledge of key inland corridors in Nigeria, including Lagos metropolitan areas, Kano and other strategic locations.

 What Makes You A Fit 

• Sales mentality / proactive / negotiating and closing skills
• Ability to work in a team
• Communicative
• E-commerce aptitude
• Knowledge of user application systems (MS Office, Scout, Compass, FIS, SAM)
• Good command of spoken and written English
• Self-motivated to drive result and being organized
• Experience in shipping, logistics, freight forwarding, inland transportation or supply chain solutions.
• Good knowledge of Nigerian ports, terminals, ICDs, depots and inland transport corridors.
• Understanding of customs clearance, container handling and empty-container processes is an advantage.

go to method of application »

About the job

• Sales Execution deals directly with customers aiming to develop, secure and maintain the most profitable business for Hapag-Lloyd in accordance with the company’s objectives. The purpose of Sales Execution is to produce optimum contributions for Hapag-Lloyd by maintaining and enhancing Hapag-Lloyd’s customer’s base through offering products that satisfy customers’ needs including our newest Inland and Logistics solutions. Sales Execution interface with Sales Steering, Sales Support, Customer Service, Operations, Inland and Finance. Key challenges and satisfaction come from understanding the customers’ needs and wants, fulfilling customer requests, and meeting budget.
• Managing and growing own portfolio of customers and opportunities
• Responsible for growing portfolio of Key accounts
• Covering MR and Geo-From customers (Push-Pull) as defined in Area Sales Steering concept and Developing budget within designated territory
• Focusing on medium and large accounts as well as developing existing customers; servicing and maintaining all accounts within assigned territory
• Directly dealing with customer in face-to-face appointment to develop, secure and maintain most profitable business
• Conducting MR planning and review account performance as defined in Area Sales Process
• Conducting account planning and derive an account strategy including an action plan to develop customers / opportunities
• Coordinating the participation in tender requests from own customers and handling customer tender feedback
• Participating in weekly coaching sessions with Country Manager to review past sales activities and align activities for the future
• Approaching customer through specified Sales channels (e.g., reefer, import)
• Coordinating credit applications in coordination with Sales Management and Finance
• Supply feedback about market information
• Ensure proper handover to sales coordination and work close and as a team with sales coordination
• Preparing visit plans and visit reports and insert in CRM
• Promote inland transportation solutions, including Terminal-to-plant delivery, Door-to-door transportation, Customs clearance and delivery solutions, ICD-based import transportation, Export empty positioning and triangulation, Depot, warehouse and distribution solutions
• Identify and develop inland sales opportunities across key Nigerian corridors. Develop new customer leads and strengthen relationships with existing customers. Monitor customers’ performance.
• Support preparation of commercial proposals, tenders and RFQ submissions.
• Develop knowledge of key inland corridors in Nigeria, including Lagos metropolitan areas, Kano and other strategic locations.

 What Makes You A Fit 

• Sales mentality / proactive / negotiating and closing skills
• Ability to work in a team
• Communicative
• E-commerce aptitude
• Knowledge of user application systems (MS Office, Scout, Compass, FIS, SAM)
• Good command of spoken and written English
• Self-motivated to drive result and being organized
• Experience in shipping, logistics, freight forwarding, inland transportation or supply chain solutions.
• Good knowledge of Nigerian ports, terminals, ICDs, depots and inland transport corridors.
• Understanding of customs clearance, container handling and empty-container processes is an advantage.

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About the job

• To coordinate and monitor inland transportation activities from booking through final delivery, ensuring accurate processing of bookings, shipment and location updates, work orders, vendor assignments, container movements and invoices in the relevant systems. The position serves as a key link between customers, vendors, operations, Customer Service, Area teams, terminals and Finance, supporting timely resolution of shipment discrepancies, additional-cost matters and operational exceptions while ensuring reliable service delivery, vendor performance and compliance with Hapag-Lloyd processes.
• Process online and manual bookings
• Update booking in FIS2 system
• Updating customer loading location code
• Amend customer loading location
• Update booking from MH to CH as per customer request
• Follow up with customer for missing details on the placement location
• Announce booking in the system for export/import
• Update additional cost in the system once TREX is generated
• Identify laden shipment numbers from TRWW report (Pakistan/Qatar)
• Identify CH shipment given by Area or identified in TRWW report 
• Identify EPOS errors and non-reported EPOS and follow up with ED for correction
• Identify mis announced shipments and contact CSB for correction
• Identify location code errors in shipment number and contact CSB for correction
• Allocate WO to correct vendor as per TRWW report
• Follow up with vendor to check when movement is complete and closure of WO
• Identify tariff errors, contact OPSS/vendor for fixes, and verify any ad hoc approvals
• Resolve discrepancy, then instruct vendor for final invoice
• Follow up with vendor for correct invoice; send correct invoice to QSC AP Finance
• Checking VIM Case
• Generate TREX for extra shipment costs based on Area's info
• Educate vendor about correct invoices as per HL guidelines
• Coordinate with AP about long outstanding accounts payable to vendor
• Coordinate with CSB on MH <-> CH booking updates; adjust WO links
• Clean up/cancel non-performance shipments
• Follow up with vendor by ICCL on longstanding dispute and invoice
• Identify discrepancies between weekly TRWW/WNOS reports from Controlling
• Execute shipment from ED for Empty movement
• Create WO for Empty movement
• Follow up with Area/ED for completion of movement
• Report on vendor performance to procurement and Area
• Check with vendors on availability of trucks
• Provide forecasts for vendors on upcoming bookings
• Check/follow up with operation team for special containers
• Engage with port terminal for release of containers to nominated vendor drivers
• Arrange for replacement of damaged containers released from the terminal side
• Follow up with customers for their placement requirements / Delivery requirements
• Follow up with customer warehouse on placement time / Delivery requirements
• Follow up with vendor on container status 
• Secure vendor for ad hoc business if it cannot be processed with existing vendors
• Ad hoc corridor that can be performed by existing vendors
• Provide information to and get confirmation from customers about additional costs
• Confirm extra cost with vendors, enabling QSC team to process TREX number / Free Invoices
• Check / Follow up with sales team for correct location code for CH bkgs
• Collection TDO
• Follow up with customers clearing agent for the release, Gate pass, release documents
• TDO revalidation 
• Communication with truckers’ / truck drivers in local language
• Handling Salesforce communication
• Handling contacts Centre communication
• Monitoring KPI
• Authorize WO
• Handling communication after hours and weekends
• Vendor selection as per agreed flowshare
• Export Loading confirmation on vessel after containers stacked

 What Makes You A Fit 

• Bachelor’s degree or equivalent qualification.
• Proficiency in Microsoft Office applications and relevant Hapag-Lloyd systems, including FIS2 and related operational platforms.
• Knowledge of inland transportation, trucking operations and container delivery processes.
• Understanding of booking procedures, shipment updates, work orders and vendor coordination.
• Knowledge of customer placement, delivery requirements and inland movement planning.
• Understanding of invoices, tariffs, additional costs, TREX and VIM processes.
• Ability to identify and resolve booking, shipment, location-code, EPOS and invoice discrepancies.
• Good analytical, organizational and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to coordinate effectively with customers, vendors, terminals, Operations, Customer Service, Area teams, Finance and other stakeholders.
• Knowledge of local transport regulations, customs requirements and industry practices is an advantage.
• Ability to communicate with truckers and vendors in the local language is an advantage

go to method of application »

• To secure high level of employee experience through Human Resources excellent delivery of HR duties and assist the Head of HR with the administration of company policies, programs and practices that contribute to the HR and business wide strategic direction of the Area. As a manager, the incumbent will be responsible for providing employees with guidance and apply comprehensive knowledge of the principles, practices, and procedures to resolve complex issues, design and execute processes or to build consensus.
• Suggest new processes, procedures, and policies to continually improve efficiency of the HR organization in the Area and enhance the employee experience.
• Regularly train Country HR Coordinators to secure streamlined adherence, roll-out and implementation of existing and new HR processes, procedures, and policies for a consistent employee experience across the Area.
• Participate in the execution of HR processes (recruitment, onboarding and offboarding, expat administration, payroll, weekly HR dashboard, workforce planning and budgeting, performance management and GSD, talent management, reward and recognition, absence and leave admin, learning and development, QEM, Company Values, employee engagement & EES action planning/execution), including metrics, queries, and standard reports for ongoing Area and country requirements.
• Ensure accuracy of data inputs received from country level and interrogates the same towards providing analysis, trends, and reports that support decision making and development of solutions, programs, and policies at Area level.
• Provide an effective and dedicated HR advisory service to Country HR Coordinators in relation to absence and health issues, conduct and capability, grievance matters, organizational change, and all other employee-relations matters.
• Provide guidance and interpretation of HR policies and supports the adoption of best practice in HR whilst ensuring full compliance with corporate and local rules and regulations.
• Ensure legal compliance of HR to country regulations and applicable employment laws and participates in the
• updating of policies and/or procedures as required.
• Assist in the communication, interpretation, and upkeep of employee handbooks, employee directory, and organizational charts.
• Assist in the administering of benefits, compensation, and employee performance programs.
• Assist with annual updates to the compensation program, rewrites job descriptions as necessary, assists with annual salary reviews, analyses compensation, executes the performance review process and supports with the other talent management duties as required.
• Be the primary backup for payroll processing, including updates to employee information and files, bonus/incentive pay, tracking vacation/sick pay, importing expense reimbursements, inputting exceptions, hourly employee validations, and benefit changes.

Requirements

• At least 5 years’ experience as a HR generalist with at least 2+ years in a managerial or leadership position
• Experience working in a large matrix organization
• HR certification is an asset
• Bilingual English – French. Portuguese skills will be a plus.
• Ability to process and analyse data
• Strong communication skills
• Proactive and self-driven individual
• Maturity to deal with complex and sensitive issues
• Knowledge of the labor laws & people practices across Central Africa

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About the job

• Knowledge of HLAG products and ensuring customer requirements are met. Good knowledge of the business, longstanding process and overall exceptions prevention and management.
• Import Documentation Task /Counter 
• Review amendment requests and action them where applicable.
• Prompt response to all Amendment and supplementary request to customs, customers, and POL.
• OBL printing - Ensure OBL requests are attended too as fast as possible.
• Issue delivery order to customers and terminal.
• Ensure case is close as fast as possible.
• Export Counter 
• Issue Telex Release instruction or MTD.
• OBL printing
• Liaise with Operations for confirmation of Loaded containers.
• Handle customs Clearance and Loading.
• Attend to all customer queries.
• Export GOMT & GIFU Task
• Quality work on GOMT picked for quick gate in on boxes picked for bookings- GIFU to improve cargo readiness.
• Quality work on GIFU to increase loading and volume/ Loaded as booked. and limit GIFU longstanding in the yard
• Guide and push customers on fast GATE IN FULL to increase cargo readiness and loadings.
• Result visible on Weekly GIFU volume and cargo readiness. 
• Share progress on daily huddle meeting.
• Work together with sales PIC of customers account for quick GIFU /Empty return.
• Work with operations on equipment release control. 
• LONGSTANDING TASK
• Equipment Longstanding Clearance & EMPTY RETURN 
• IMPORT DIFU & GOFU - Communicate/Push customers on delivery of cargo that arrived on vessels to avoid and reduce longstanding. 
• Daily push on Special cargoes- OOG/flat rack & Reefer Aggressive focus/push with all reefer customers for prompt delivery of reefer cargoes 
• Ensure Daily and quality work on GOFU-Task to return/retrieve company asset or push for replacement value if unit is missing.
• Communicate/Push customers and make consistent effort on prompt empty return to terminal to allow empties available for bookings.
• Receive and collate weekly/monthly report for longstanding visibility- Rane Manali's report to be used as central source, manual performance collation, Every Monday
• Follow up on waiver cases and Auction to reduce longstanding in yard.
• Share progress on Daily Huddle meeting.
• Ensure Macro longstanding push with QSC - Letters must be sent to avoid new shipments resulting on longstanding.
• Coordinate with QSC to perform longstanding follow up tasks in FIS i.e. postponement and abandonment.
• Send longstanding notifications to customers and POL according to the longstanding notification timeline.
• Prepare reports for weekly & Monthly meeting presentation.
• Block GOFU customers on ODEX.
• Export GOMT & GIFU Task
• Quality work on GOMT picked for quick gate in on boxes picked for bookings- GIFU to improve cargo readiness.
• Quality work on GIFU to increase loading and volume/ Loaded as booked. and limit GIFU longstanding in the yard
• Guide and push customers on fast GATE IN FULL to increase cargo readiness and loadings.
• Result visible on Weekly GIFU volume and cargo readiness. 
• Share progress on daily huddle meeting.
• Work together with sales PIC of customers account for quick GIFU /Empty return.
• Work with operations on equipment release control. 

 What Makes You A Fit 

• Computer literacy / Excel competency /Power Point
• Great communication skills; good command of written and spoken English
• Basic knowledge of customer service is required
• Import Documentation Process knowledge – can be learnt on the job
• FIS knowledge
• Customer centricity
• Problem prevention and solving ability