Inland Coordinator at Hapag-Lloyd AG

About the job

• To coordinate and monitor inland transportation activities from booking through final delivery, ensuring accurate processing of bookings, shipment and location updates, work orders, vendor assignments, container movements and invoices in the relevant systems. The position serves as a key link between customers, vendors, operations, Customer Service, Area teams, terminals and Finance, supporting timely resolution of shipment discrepancies, additional-cost matters and operational exceptions while ensuring reliable service delivery, vendor performance and compliance with Hapag-Lloyd processes.
• Process online and manual bookings
• Update booking in FIS2 system
• Updating customer loading location code
• Amend customer loading location
• Update booking from MH to CH as per customer request
• Follow up with customer for missing details on the placement location
• Announce booking in the system for export/import
• Update additional cost in the system once TREX is generated
• Identify laden shipment numbers from TRWW report (Pakistan/Qatar)
• Identify CH shipment given by Area or identified in TRWW report 
• Identify EPOS errors and non-reported EPOS and follow up with ED for correction
• Identify mis announced shipments and contact CSB for correction
• Identify location code errors in shipment number and contact CSB for correction
• Allocate WO to correct vendor as per TRWW report
• Follow up with vendor to check when movement is complete and closure of WO
• Identify tariff errors, contact OPSS/vendor for fixes, and verify any ad hoc approvals
• Resolve discrepancy, then instruct vendor for final invoice
• Follow up with vendor for correct invoice; send correct invoice to QSC AP Finance
• Checking VIM Case
• Generate TREX for extra shipment costs based on Area's info
• Educate vendor about correct invoices as per HL guidelines
• Coordinate with AP about long outstanding accounts payable to vendor
• Coordinate with CSB on MH <-> CH booking updates; adjust WO links
• Clean up/cancel non-performance shipments
• Follow up with vendor by ICCL on longstanding dispute and invoice
• Identify discrepancies between weekly TRWW/WNOS reports from Controlling
• Execute shipment from ED for Empty movement
• Create WO for Empty movement
• Follow up with Area/ED for completion of movement
• Report on vendor performance to procurement and Area
• Check with vendors on availability of trucks
• Provide forecasts for vendors on upcoming bookings
• Check/follow up with operation team for special containers
• Engage with port terminal for release of containers to nominated vendor drivers
• Arrange for replacement of damaged containers released from the terminal side
• Follow up with customers for their placement requirements / Delivery requirements
• Follow up with customer warehouse on placement time / Delivery requirements
• Follow up with vendor on container status 
• Secure vendor for ad hoc business if it cannot be processed with existing vendors
• Ad hoc corridor that can be performed by existing vendors
• Provide information to and get confirmation from customers about additional costs
• Confirm extra cost with vendors, enabling QSC team to process TREX number / Free Invoices
• Check / Follow up with sales team for correct location code for CH bkgs
• Collection TDO
• Follow up with customers clearing agent for the release, Gate pass, release documents
• TDO revalidation 
• Communication with truckers’ / truck drivers in local language
• Handling Salesforce communication
• Handling contacts Centre communication
• Monitoring KPI
• Authorize WO
• Handling communication after hours and weekends
• Vendor selection as per agreed flowshare
• Export Loading confirmation on vessel after containers stacked

 What Makes You A Fit 

• Bachelor’s degree or equivalent qualification.
• Proficiency in Microsoft Office applications and relevant Hapag-Lloyd systems, including FIS2 and related operational platforms.
• Knowledge of inland transportation, trucking operations and container delivery processes.
• Understanding of booking procedures, shipment updates, work orders and vendor coordination.
• Knowledge of customer placement, delivery requirements and inland movement planning.
• Understanding of invoices, tariffs, additional costs, TREX and VIM processes.
• Ability to identify and resolve booking, shipment, location-code, EPOS and invoice discrepancies.
• Good analytical, organizational and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to coordinate effectively with customers, vendors, terminals, Operations, Customer Service, Area teams, Finance and other stakeholders.
• Knowledge of local transport regulations, customs requirements and industry practices is an advantage.
• Ability to communicate with truckers and vendors in the local language is an advantage