Fresh Jobs at NewGlobe

About The Role

• The IT Manager role will ensure the provision of superior customer service throughout the business, through the maintenance, enhancement, and efficient operation of IT functions. Additionally, the role will include responsibility for ensuring the security and integrity of IT operations and systems, as well as the line management of IT officers and associates.
• The flexibility to work outside normal business hours is integral to this role, as is the ability to work under broad direction and minimal supervision.

What You Will Do

• Provide the first point of IT Support contact for all local ESPOIR staff, covering all hardware, software, and associated peripherals;
• Manage service requests and related service desk tickets, planning and prioritizing systematically to minimize backlog and ensure operational efficiency in ESPOIR’s designated service desk system.
• Troubleshoot technical issues to resolution and/or escalate to colleagues, suppliers, or partner organizations as required.
• Monitor and manage the operational performance.
• Ensure that standard operating procedures and all relevant IT governance and processes are implemented and adhered to.
• Deploy computers, school technology, and associated peripherals including new installations and redeployment of existing equipment.
• Install and configure operating systems and software to agreed standards under the direction of the Director of IT and other senior IT personnel.
• Recommend, source, install, and maintain network equipment such as firewalls, routers, and switches
• Manage the local area network and internet connection and ensure network security through the installation of appropriate hardware and software, as well development of IT policies
• Manage IT infrastructure improvement projects, including scheduling and budgeting.
• Maintain existing equipment to standards, by performing upgrades, new installations, and carrying out routine procedures.
• Assist in the compilation and maintenance of an accurate inventory of hardware and software, and ensure that records are kept up-to-date within the service desk system.
• Expedite the repair of hardware faults and software configuration problems, notifying or forwarding to the relevant suppliers in a timely manner.
• Work with colleagues to monitor the performance of systems, ensuring that issues are appropriately escalated and resolved.
• Provide technical assistance to project teams and undertake technical project roles when required.
• Maintain and develop excellent working relationships with key suppliers, conducting dealings in a professional and appropriate manner.
• Provide at all times a professional, courteous, and rapid response to individual users.
• Supervise, train, and mentor junior staff members in all of the above.
• Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT Department.

What You Should Have

• Excellent technical knowledge of PC hardware
• Working technical knowledge of current protocols, operating systems, and standards
• Software and hardware troubleshooting
• Windows desktop (7/8/X) and Windows Server (at least 2012) experience as well as Microsoft Office support and Active Directory administration; relevant Microsoft certification is a plus
• Routers, switches, and firewall experience
• Knowledge of Android technologies, smartphones, LAN and Wifi configurations.
• Experience with admin of Microsoft systems such as Navision, IIS, or Sharepoint.
• Experience with cloud services, in particular AWS.
• Experience working and training on a variety of IT subjects and applications
• Excellent writing and oral communication skills
• Good research skills, including the ability to identify and propose solutions to issues/crisis
• A Degree from a recognized university with top marks in Computer Science or a related discipline.
• 5-10 years of relevant IT/industry work experience.
• Experience working within a fast-paced environment.

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About The Role

• Delivery excellence, integrity, quality, and systematization are all part of ensuring successful implementation of induction training and ongoing professional development.
• Content design and personalization: The L&D Manager will be responsible for designing and coordinating with Shared Services L&D on the content of induction training and ongoing scheduled professional development modules. In addition, the L&D Manager will work directly with the Schools Director to use performance and behavioral data of school leaders and teachers to smartly deliver time-sensitive “refresher” training on core modules and custom-designed content for Supervisors of schools to use in school-based training and coaching.

• Training execution and project management: The L&D Manager will project manage all residential induction training sessions for school staff. This is a complex role – managing 50+ support office staff to lead induction training for 1500-2000 teachers and school leaders. It is your job to train, mentor, and evaluate every person leading a training classroom each step of the way, ensuring that they achieve ambitious outcomes with our school leaders and teachers. The importance of the success of this training cannot be understated -- it is the foundation for the success of all of our programming, by ensuring that each teacher and school leader leaves training with a new vision for their school and classroom, new practices for classroom management, new understanding of structured pedagogy and its use, and knowledge of critical school management practices. This role reports to the Schools Director.

How Your Success Will Be Measured

Your success in the role will be measured by training deliverables:

• 100% of trainings are on-time, on-budget, and in line with the strategic direction set by your program's Schools Director (management scope and sequence).
• 90% training mastery for every training, as measured by assessments administered during training

You are also responsible for ensuring that you drive learning in schools after training has concluded:

• Teachers in schools are able to complete 90% of assigned lessons
• Teachers take attendance for their pupils 90% of the time
• Supervisors, School Management visit 90% of scheduled school visits to drive pupil learning and support teachers and school leaders

What You Will Do

• Design effective program-specific training content that meets the needs of the program.
• Lead school leader and teacher induction training and ongoing professional development efforts for your territory; ensure all induction training graduates and current school staff are world-class school leaders and teachers, prepared to succeed in supported classrooms and schools, passionate and motivated to deliver for each child.
• Use big data on academics, school management, and community engagement to identify areas for further professional development, and continuously improve training quality and efficacy.
• Investigate academic, school management and community engagement trends through the year to inform training content and delivery, and advise ongoing school field visits led by School Management, Schools Group.
• Collaborate with L&D Shared Services to ensure that all content for induction training and professional development efforts are effective; coordinate across teams to ensure that content is up to date and accurate -- this is a complex and critical process.
• Develop, coach, and mentor a deeply skilled and mission-aligned team of Supervisors, School Management who will support L&D on the execution of large-scale induction training and ongoing professional development.
• Lead professional development, including onboarding and ongoing support for Supervisors, School Management in collaboration with L&D Shared Services, using core programming and data from school performance.
• Be a world-class project manager ensuring high-quality delivery, continuous improvement and transparency for the execution of induction training and professional development programs in your territory.
• Work closely with the Administration, People Operations, Technology, and other teams to ensure seamless user experience for teachers and school leaders during induction training and professional development.

What You Should Have

• Bachelor’s degree in education or related field
• Experience designing training materials for adult learners
• Two or more years of teaching experience is desirable. Prior experience in teacher training would be a bonus.
• Exceptional organization, project and people management skills. Prior experience in having led and managed teams would be a plus
• A data-driven, evidence-based mindset. Comfort in collecting and analyzing data to inform decisions is integral to this role
• Proficiency in Excel, Word, PowerPoint, and G-suite
• Willingness to travel across territories as per the business needs
• Excellent written and verbal communication skills
• Excellent organizational, leadership, analytical problem solving and strategic thinking skills

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About The Role

• NewGlobe has been data-driven from its inception, using a build-measure-learn approach to all aspects of service delivery. As a scale model business, we have an unprecedented opportunity to bring statistical power to all aspects of an educational operation, from the academics team using randomised controlled trials to validate the best teaching methods to the schools team understanding which factors contribute to teacher turnover to operational teams striving to improve our service delivery efficiency.
• However, we have reached an inflection point where we need to take our data game to the next level. Instead of just providing data to our various departments, we need to start bringing to bear more sophisticated techniques to unlock the potential of our significant data sets. While we collect tens of thousands of data points every term from each of our academies – from the time spent on each page of a lesson to the billing and payment history of every pupil – we are yet to fully realise the potential energy of these data sets. To realise that potential, we need to ensure that the results we’re surfacing are airtight.
• We’re in the process of building our Business Intelligence team in Lagos, Nigeria, alongside our other tech teams. The QA Engineer, Business Intelligence role will contribute to the front end of that transformation, ensuring our data aggregation processes are robust, scalable, and ready for whatever we dream up next.

What You Will Do

• Collaborate with team members and business stakeholders to define acceptance criteria for business intelligence projects, including participation in the design and estimation of new software to ensure that testing is not an afterthought
• Create and execute testing plans that include an appropriate combination of manual and automated testing, carefully reporting issues using structured tools and standards
• Go deep on data analysis, ensuring that we’re not satisfied with just ticking the box on the “happy path” defined by developers, but also that unexpected or irregular cases are probed and resolved - to go further than just what is articulated to what is desired (by the business)
• Evangelise a culture of automation and repeatability across business intelligence projects, especially when it comes to testing ETL processes (e.g. data setup, asserting on loading results) and reports (asserting on results); but also generally for the way BI software is deployed
• Participate in the design, rollout, and use of monitoring tools in order to identify and resolve issues and ensure continuous integration of data into warehouses
• Contribute to the effective data governance of business data, including data quality, data management, data policies, business process management, and risk management surrounding the handling of business data
• Provide technical support to diagnose issues raised related to Business Intelligence
• Carry out regression testing when changes are made to fix defects

What You Should Have

• Bachelor's degree in Computer Science or a related degree, with strong academic performance
• At least 4 years of hands on experience in BI testing (ETL, reporting)
• Passion for the power of Business Intelligence to impact core business operations
• A quick mind, a willingness to learn, and a deep-seated curiosity
• Familiarity with Microsoft technologies, especially Microsoft SQL Server, T-SQL, SSIS, and SSRS (current systems); but also interested in learning, along with the team as our data grows exponentially, about Big Data solutions (a few example of technologies we will be using: BigQuery, AirByte, DataFlow, ApacheBEAM, DBT)
• Functional understanding of data warehouse design and dimension modeling (star schemas, snowflakes, etc)
• Working knowledge of ETL processes
• Familiarity with version control; exposure to continuous delivery and automated testing a plus
• Experience or interest in results-driven, lean/agile environments
• Ability to prioritize and execute tasks in a fast paced and demanding environment
• Good communication skills

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About The Role

• We are looking for a full time Full-Stack Engineer, Software Development to be part of one of our Amsterdam-based cross-functional software development teams, helping to build the software that powers our educational offering. The ideal candidate will have a strong customer focus, a track record of delivering high-quality products in a continuous delivery environment, and an appreciation for clean and simple code. NewGlobe especially values “T-shaped” team members – individuals with expertise in a particular area, but an interest in working across all parts of the technology stack and aspects of delivery.

What You Will Do

• Design, implement, and support new products and features.
• Ensure software is built with an eye towards quality, maintainability, and scalability.
  • Collaborate with project sponsors to elaborate requirements and facilitate trade-offs that maximise customer value.
• Work with product and development teams to establish overall technical direction and product strategy
• Coach and communicate work responsibilities to subordinates

What You Should Have

• 5+ years of enterprise software development experience in C#, especially .NET Core, and relational databases, especially MS SQL Server and Vue.js in the front end.
• Ability to function well in a fast-paced, informal environment where constant change is the norm and the bar for quality is set high.
• Familiarity with continuous delivery practices and tools (e.g Jenkins, Bamboo, GoCD, Octopus).
• Experience in any of the following areas are a plus (and interest a must):
  • Test-Driven Development (TDD) and Behaviour Driven Development (BDD)
  • Cloud environments (esp. AWS) and Containerisation (Docker)
  • Web stacks associated with single-page applications (SPAs) and progressive web applications (PWAs)
  • Other languages and ecosystems (e.g. NodeJS, Ruby, functional languages, NoSQL DBs)
• NewGlobe is a strong supporter of open source projects – familiarity with OSS projects is a plus; contributions to open source projects is a big plus