Job Openings at Stanbic IBTC

Job ID: 80406105_80381669

Job Description

• Responsible for delivering the customer base management strategy for the organization and the introduction of new best practice processes to deliver a high-performance culture across the outbound team.

Qualifications

• Candidates should possess a First Degree in any field.
• Minimum of 10 years of experience

Personal Competencies:

• Strong Leadership Qualities
• Good verbal and written communication skills – sincere and articulate
• Conflict Resolution Skills
• Knowledge and Experience in Effective Service Delivery
• Strong Influencing and Persuasive Skills

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Job ID: 80406208_80381669

Job Brief

• To ensure effective and efficient management of the Customer Care Centre - Inbound by providing first-line contact to customers/general public.

Qualifications

• Candidates should possess a First Degree in any field.
• Minimum of 10 years of experience

Personal Competencies:

• Strong Leadership Qualities
• Good verbal and written communication skills – sincere and articulate
• Conflict Resolution Skills
• Knowledge and Experience in Effective Service Delivery
• Strong Influencing and Persuasive Skills