Jobs at Crossover Microfinance Bank Limited

Location: Ayobo, Ikotun, Ikorodu, Lagos

Job Description

• To sell all bank products to the specified target customers/segments and meet monthly sales targets.
• To contact potential customers and convince them about the bank’s product offerings.
• Major accountability for a Relationship Officer is to ensure that business is solicited as per the bank’s guidelines/process.
• To ensure that prospects are clearly communicated about the bank charges/terms and conditions.
• To ensure “Know Your Customer” requirements as prescribed by the bank are duly adhered to.
• Data confidentiality and secrecy norms of the bank are adhered to.
• To ensure that no customer application is misplaced and is kept in safe custody.
• To ensure that code of the conduct as per the bank’s policy is adhered to.
• To ensure that all the documents provided by the customer for completing the card applications are duly checked and forwarded to the relevant bank officers.
• To ensure that I do the document's original sighting as laid out in the original sighting guidelines of the KYC policy of the bank.
• Verify that potential customers satisfy all criteria required of the desired customer profile as outlined by the bank.
• Maintain accurately and up to date activity records.

Requirements

• Interested candidates should possess a Bachelor's Degree / OND / NCE qualification
• 0 - 2 years of work experience.

Salary

• N55,000 monthly.

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Responsibilities

• Create and enforce plans that will help meet the needs of customers.
• Build long-term relationships with clients and customers.
• Work quickly to address and resolve customer issues
• Notify the sales team of new sales and cross-selling opportunities.
• Become familiar with the competition to stay ahead of them.
• Encourage high sales and good customer service practices.
• Create strategies and work with clients to boost their brand.
• Help promote and maintain a positive company image.
• Ensuring your existing clients are satisfied through after-sales care, as well as gaining and using feedback.
• Identifying and approaching potential new companies or individuals to engage as clients.
• Researching industry trends and providing advice to colleagues about client strategy or new sales opportunities
• Giving presentations to clients about products or services.
• Acting as a point of contact for complaints and escalating issues as appropriate.
• Ensuring that the terms of a contract are adhered to by both your employer and clients.
• Understanding and helping to meet the targets and aims of the client.

Qualifications and Skills

• Degree in Management, Marketing, Communication or a similar field.
• 3 - 5 years work experience.
• Intuitive to customers needs.
• Strong communication and interpersonal skills and the ability to build and maintain relationships.
• A background in customer service or sales is a plus.
• Must understand customer relationship management (CRM).
• Strategic thinker and ability to analyze and solve problems quickly.
• Ability to work well with others and lead a team.
• Knowledge of math and numbers.
• Attentive to detail and organized.
• Must be self-motivated, flexible and able to manage several jobs at one time.
• Proficiency in Microsoft Office.
• Excellent communication and interpersonal skills.
• Good conflict resolution and problem-solving skills.
• Leadership and team management skills.
• Customer-oriented.
• Goal getter.

Salary
N100,000 monthly

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Location: Ikorodu, Lagos

Job Description

• Daily check of call over of all books of account to ensure that is free from all errors
• Reconciliation of cash book and cash collateral (security deposit) GL on bank one.
• Reconciliation of passbook, collection sheet and bank one
• Reconciliation of HMOs with loans disbursed
• Reconciliation of loan disbursed on bank one and loan withdrew ( GL )
• Ensure compliance with all the bank’s operational policies
• Daily check of cash book and verification of all branch expenses
• Preparation of Compliance and Internal Control Reports
• Checking of loan forms and verification of clients' details after disbursement
• Pay a random visit to the client site for account reconciliation
• Daily review of petty cash book
• Ensure daily treatment of any exceptions on branch operational activities
• Ensure quality portfolio management including but not limited to group visitation, monthly branch audit ROs portfolio, loan appraisal reviews and loan monitoring.
• Regular review of the Branch’s Portfolio at Risk (PAR) in conformity with the bank’s policies (PAR≤3%).
• Monitor the bank’s assets and identify any obsolete or idle assets for efficient disposal as may be required.
• Conduct physical verification of Property, Plant and Equipment (PPE) and monitor its disposal.
• Perform other duties and responsibilities, as may be assigned by the Head, Internal Control and Audit.

Requirements

• Interested candidates should possess a Bachelor's Degree / HND qualification
• 0 - 1 year of work experience.

Salary

• N60,000 monthly.