Branch Manager at Crossover Microfinance Bank

Responsibilities

• Create and enforce plans that will help meet the needs of customers.
• Build long-term relationships with clients and customers.
• Work quickly to address and resolve customer issues
• Notify the sales team of new sales and cross-selling opportunities.
• Become familiar with the competition to stay ahead of them.
• Encourage high sales and good customer service practices.
• Create strategies and work with clients to boost their brand.
• Help promote and maintain a positive company image.
• Ensuring your existing clients are satisfied through after-sales care, as well as gaining and using feedback.
• Identifying and approaching potential new companies or individuals to engage as clients.
• Researching industry trends and providing advice to colleagues about client strategy or new sales opportunities
• Giving presentations to clients about products or services.
• Acting as a point of contact for complaints and escalating issues as appropriate.
• Ensuring that the terms of a contract are adhered to by both your employer and clients.
• Understanding and helping to meet the targets and aims of the client.

Qualifications and Skills

• Degree in Management, Marketing, Communication or a similar field.
• 3 - 5 years work experience.
• Intuitive to customers needs.
• Strong communication and interpersonal skills and the ability to build and maintain relationships.
• A background in customer service or sales is a plus.
• Must understand customer relationship management (CRM).
• Strategic thinker and ability to analyze and solve problems quickly.
• Ability to work well with others and lead a team.
• Knowledge of math and numbers.
• Attentive to detail and organized.
• Must be self-motivated, flexible and able to manage several jobs at one time.
• Proficiency in Microsoft Office.
• Excellent communication and interpersonal skills.
• Good conflict resolution and problem-solving skills.
• Leadership and team management skills.
• Customer-oriented.
• Goal getter.

Salary
N100,000 monthly