Jobs at SycamoreNG

Responsibilities

• Contact customers with overdue loan payments via calls, emails, and messages to ensure timely repayment.
• Identify high-risk accounts and escalate severe cases for further legal action or debt recovery measures.
• Maintain professional and respectful communication while handling overdue payments.
• Investigate and resolve customer complaints related to loan repayments and deductions.
• Track and document all collection efforts, interactions, and agreements with customers.
• Provide daily, weekly, and monthly reports on loan recovery performance.
• Ensure collections activities align with Sycamore’s policies, regulatory requirements, and industry best practices.
• Work with the Risk and Legal teams to handle complex default cases requiring external intervention.
• Assist in fraud detection and prevention by identifying suspicious repayment patterns.

Qualifications

• Bachelor’s Degree in Finance, Accounting, Business Administration, or a related field.
• 0-2 years of experience in loan collections, credit recovery, or a similar role in a financial institution or lending company.
• Experience in a fintech or digital lending environment is an added advantage.
• Strong negotiation and persuasion skills.
• Excellent verbal and written communication abilities.
• High emotional intelligence and ability to handle difficult conversations.
• Analytical and problem-solving skills to assess repayment risks and recommend solutions.
• Proficiency in Microsoft Office Suite and collections management software.
• Ability to work in a fast-paced, performance-driven environment.

go to method of application »

Responsibilities

• Contact delinquent customers through calls, emails, and SMS to follow up on overdue payments.
• Negotiate and establish repayment plans that align with customers' financial capacities.
• Analyze repayment trends and identify high-risk accounts for escalation.
• Work closely with the Collections team to ensure seamless handover of accounts requiring recovery action.
• Identify defaulting customers with collateral-based loans and initiate the asset recovery process.
• Execute asset repossession procedures in compliance with regulatory guidelines.
• Maintain proper documentation of seized assets and their disposal processes.
• Develop strategies to reduce arrears and improve repayment rates.
• Implement early intervention techniques to prevent customers from falling deeper into delinquency.
• Ensure all recovery actions align with Sycamore’s credit policies and regulatory guidelines.
• Prepare case files for legal escalations and liaise with legal teams and law enforcement agencies where necessary.
• Maintain accurate records of all communication and agreements with customers.
• Provide daily, weekly, and monthly reports on debt recovery performance.
• Track and analyze repayment trends to improve recovery strategies.
• Offer recommendations to management on process improvements for better loan recovery outcomes.

Qualifications

• Bachelor’s Degree in Finance, Accounting, Business Administration, or a related field.
• 2+ years of experience in debt recovery, credit risk management, or collections within a financial institution or fintech company.
• Experience in a microfinance, digital lending, or banking environment is an advantage.
• Strong negotiation and persuasion skills.
• Excellent verbal and written communication skills.
• Ability to handle difficult conversations with professionalism and emotional intelligence.
• Analytical and problem-solving mindset for assessing repayment risks.
• Proficiency in Microsoft Office and recovery management software.
• Ability to work in a fast-paced, target-driven environment