Loan Collection Officer at SycamoreNG

Responsibilities

• Contact customers with overdue loan payments via calls, emails, and messages to ensure timely repayment.
• Identify high-risk accounts and escalate severe cases for further legal action or debt recovery measures.
• Maintain professional and respectful communication while handling overdue payments.
• Investigate and resolve customer complaints related to loan repayments and deductions.
• Track and document all collection efforts, interactions, and agreements with customers.
• Provide daily, weekly, and monthly reports on loan recovery performance.
• Ensure collections activities align with Sycamore’s policies, regulatory requirements, and industry best practices.
• Work with the Risk and Legal teams to handle complex default cases requiring external intervention.
• Assist in fraud detection and prevention by identifying suspicious repayment patterns.

Qualifications

• Bachelor’s Degree in Finance, Accounting, Business Administration, or a related field.
• 0-2 years of experience in loan collections, credit recovery, or a similar role in a financial institution or lending company.
• Experience in a fintech or digital lending environment is an added advantage.
• Strong negotiation and persuasion skills.
• Excellent verbal and written communication abilities.
• High emotional intelligence and ability to handle difficult conversations.
• Analytical and problem-solving skills to assess repayment risks and recommend solutions.
• Proficiency in Microsoft Office Suite and collections management software.
• Ability to work in a fast-paced, performance-driven environment.