Jobs at Canonical

What your day will look like

Your day to day duties will include:

• Work from your remote home office and provide technical support for employees.
• Provide technical onboarding support for new employees.
• Provide technical and infrastructure support during international events.
• Be available to take ownership of new cases via telephone, email, and web
• Act as an internal customer advocate keeping them updated in a timely manner
• Ensure that each support request owned by you is handled as per our Service Level Agreement (SLA) and to the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments
• Contribute your findings to a common knowledge base and keep it up to date
• Draft and distribute technical notices for internal and external communication.
• Prioritise your work in order to accomplish the most important and urgent tasks first
• Keep on learning as our products and services grow and evolve
• Maintain regular communication and information exchange with the rest of the team, locally and remotely
• Identify and suggest any opportunities to provide a better service

What we are looking for in you

• Bachelors or equivalent four year degree in a technical field from an accredited college or university. Preferable majors: Computer Science, MIS, Electrical Engineering, etc.
• Experience in a Linux based environment gained through university subjects or work experience
• Linux knowledge including the installation, troubleshooting and basic configuration of recent Ubuntu Desktop releases
• Basic desktop Linux usage (desktop tools for editing files, browsing the Web, managing Internet connectivity, setup of printers/services/packages/external storage devices/etc. utilising command line tools for exploring and manipulating the file system)
• Basic troubleshooting (collecting logs, basic fine-tuning by editing configuration files)
• Familiarity with safely installing, uninstalling, reinstalling, and repartitioning machines running Ubuntu Linux and recovering broken installations
• Understanding of Gmail, Google Calendar, Google Applications, and Single Sign-On.
• Ability to learn quickly, thrive on change, and handle the pressure of a customer facing job
• Written and verbal English communication skills
• Willingness to travel up to 4 times a year for internal events

Additional Skills That You Might Also Bring

• Some knowledge of programming (bash, python, Perl, Ruby, Javascript, C or C++, Go)
• Customer support experience is a plus

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What you'll do

• You will lead a team building a Ceph focused software defined storage solution
• You will build and manage a globally distributed team of engineers
• You'll develop your team through coaching, mentoring and feedback
• You will demonstrate sound engineering principles by directly contributing toward your team's goals
• Set reasonable schedules based on considered estimates, with feedback loops for improvement
• Set and manage expectations with other engineering teams and external stakeholders
• Advance modern, agile software development practices
• Maintain a culture of quality and engineering excellence
• Grow a healthy, collaborative engineering culture in line with the company values
• Be an active part of the leadership team and collaborate with other leaders in the organisation
• Work from home with global travel up to 20% for internal and external events

Who you are

• You have a software engineering background, preferably with Python and C++ experience
• You have experience operating scale out storage clusters on Linux in production environments, preferably with Ceph
• You love embracing new technologies and pushing the boundaries of what is possibleYou love developing and growing people and have a track record of doing it
• You have an interest in building products that improve how people operate software and infrastructure everywhere
• You are knowledgeable and passionate about software development
• You have experience in leading, managing, coaching and mentoring software developers towards delivering timely, high quality software together
• You have solid experience working in an agile development environment

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What your day will look like

• Understand Ubuntu, Linux, networking and services in real-world environments
• Architect cloud infrastructure solutions like Kubernetes, Kubeflow, OpenStack, Ceph, and Spark either On-Premises or in Public Cloud (AWS, Azure, Google Cloud)
• Architect and integrate popular open source software such as PostgreSQL, MongoDB, Kafka, Cassandra and NGINX
• Help partners to offer and architect joint solutions utilizing Canonical's technologies on top of the public clouds and in the data center
• Design and publish joint Reference Architectures and perform technical validations with various partners
• Prepare and run onboarding sessions/workshops with various partners' teams to promote Canonical products and solutions

If you have a passion for the latest open source technologies, cloud-native development, data center technologies such as Kubernetes and computer networking, you will love the Alliances Consultant role at Canonical.

What we are looking for in you

• Extensive experience with Linux (Ubuntu preferred), Kubernetes, Ceph, software automation
• Experience designing and implementing solutions on top of public or private clouds
• Python and bash understanding, troubleshooting skills
• Fluent written and spoken English
• Excellent communication and presentation skills
• High motivation, ability to multi-task and follow-up reliably on commitments
• Interest in customer-facing engagement, including pitching, demonstrating and understanding customer environment and needs
• Interest in new technologies like LXD, Juju and Snaps
• Ability to travel globally up to 30% of the time
• Degree in Computer Science, Mathematics, Physics or related technical field experience

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• This role deals with critical issues in the open source stack that require software engineering for upstream bug fixes. Our engineers have to be able to work productively at any level of the stack above the kernel, in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our enterprise customers, partners and Ubuntu itself.
• You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.

What your day will look like

• Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
• Maintain a close working relationship with Canonical's field, support and product engineering teams
• Participate in upstream communities
• Develop bug fixes, backport patches, and work with upstream for inclusion
• Review code produced by other engineers
• Demonstrate good judgment in technical methods and techniques
• Prioritize work and manage your time effectively against those priorities
• Participate in team discussions to improve processes, tools, and documentation
• Maintain clear, technical and concise communications
• Work from home and travel internationally up to 10% of work time for team meetings, events and conferences

What we are looking for in you

• Professional experience as a software engineer
• Background in Computer Science, STEM or similar
• Strong experience with Linux, and at least one of the following:
  • Ceph, OpenStack, Kubernetes or other cloud technologies
• Strong development-level experience with at least one of Python, Go, C or C++ on Linux
• Ability to troubleshoot with debugging tools like gdb
• Familiarity with git source code repositories and branches
• An exceptional academic track record
• Willingness to travel up to 4 times a year for internal events

Additional Skills That You Might Also Bring

• You love technology and working with brilliant people
• You are curious, flexible, articulate, and accountable
• You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
• You have interest in, and experience with most of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, Python, Go, C, Postgresql, Mongo, Debian packaging, distributed systems

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What your day will look like

• Represent the company, its solutions and software, in your territory
• Build and execute a territory plan to prioritize outreach and prospecting
• Develop new pipeline through outreach, prospecting, local marketing, and industry events
• Close contracts to meet and exceed quarterly and annual bookings targets
• Be mindful and proactive in achieving tactical and strategic objectives
• Manage customer relationships and interactions through all stages of the sales cycle
• Work with field engineers to propose solutions that solve our customers' business problems
• Work with customer success to identify growth opportunities
• Maintain accurate pipeline data and forecasts within Salesforce
• Establish productive professional relationships with key influencers and decision makers

What we are looking for in you

• Bachelor's level degree, preferably in engineering or computer science
• Experience of open source technology and solutions
• Detail oriented with effective follow-up
• Experience in enterprise software or technology sales planning and execution
• Track record of achievement in sales targets and new account wins
• Self-discipline and motivation to be successful in a distributed team
• Professional written and spoken English, as well as any language that may be appropriate for your target market
• Ability to travel for customer engagements, industry events and company events

Additional Skills Of Interest

• Specific vertical experience, in particular finance, telco, health, energy, public sector, tech
• Experience speaking at conferences or industry events

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What you'll do

• Collaborate proactively with a distributed team
• Write clean web service APIs to support both CLI and web frontend clients, using Python (and optionally Golang).
• Design and implement new features and enhancements from spec to production and ongoing operations at scale.
• Review code produced by other engineers
• Discuss ideas and collaborate on finding good solutions.
• Create and enhance management, authentication and authorization API endpoints
• Craft end-user authentication flows from design to implementation
• Modernize the identity stack of our websites and products by driving adoption of best-of-breed IAM technologies
• Deliver great products that users love by maintaining a culture of quality and engineering excellence
• Work from home with global travel 2 to 4 weeks per year for internal and external events

Who you are

• You have a Bachelor's or equivalent in Computer Science, STEM or similar degree
• You are a software engineer, with specific experience building identity and access management products
• You are familiar with the open source software, standards, protocols and concepts in the identity space (e.g. OpenID, OAuth, LDAP)
• You have experience implementing authorization frameworks in distributed systems
• You value secure coding and standards, and enjoy working on teams that do the same
• You have solid experience working in an agile development environment
• You love technology and working with a diverse set of talented people.
• You are comfortable with Ubuntu as a development and deployment platform.
• You are curious, flexible, articulate, and accountable
• You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
• You love embracing new technologies and pushing the boundaries of what is possible, with a view to building products that improve how people operate software and infrastructure everywhere