Jobs at Stanbic IBTC

Job Description

• To define needs and the rationale for change, to recommend and design solutions that can deliver value to Stakeholders. 
• Identify business opportunities, carry out feasibility studies; develop plans for the expansion of markets and future development phases.
• Identify business opportunities, carry out feasibility studies; develop plans for the expansion 
  of markets as well as future product development phases.
• Write project scopes and functional specifications, estimate project costs, risks and assumptions. 
• Manage timescales and resource requirements for the successful completion of each phase 
  of development.
• Guides and directs the process of addressing business challenges through clear articulation of business problems and opportunities, designing practical business solutions and implementing solutions in a disciplined and structured manner.
• Evaluating business processes, anticipating requirements, uncovering areas for improvement, 
  and developing and implementing solutions.
• Leading ongoing reviews of business processes and developing optimization strategies.
• Identifies and defines tactical operational performance metrics geared towards meeting country 
  objectives by analysing the existing gaps.
• Collaborates with other areas to ensure that best practices and a standard approach is followed.
  Provides accurate and timeous MIS (from relevant sources) as per the matrix agreed with Centre 
  (ROA Operations) to enable informed decision.

Qualifications

• BSc in Information Technology, Computer Science, Engineering or related field
• Professional certification such as Lean Six Sigma (Green /Black Belt), Business Analysis Trainings & Certifications (CBAP) etc. can be an added advantage.

Experience:

• 5-7years Experience in management of complex operations, ideally within the financial service sector.
• Knowledge in process / project management is required.

Additional Information:
Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Conveying Self-Confidence
• Interacting with People
• Interpreting Data
• Making Decisions

Technical Competencies:

• Business Process Improvement
• Data Integrity
• IT Applications
• IT Systems.

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Job Description

• To lead the Application and E-Support function for Stanbic IBTC Insurance's core business applications and digital channels, ensuring the availability, stability, performance and effective operation of business-critical technology services.
• The role manages the application support team and is accountable for effective work allocation, performance management, capability development and the effective resolution of application incidents, service requests and problems.
• The role works closely with business users, business/process analysts, software development teams, shared IT services and third-party vendors to restore services within agreed service levels and minimise business disruption.
• The role is hands-on and also provides operational leadership for application enhancements, testing, releases and deployments, ensuring that changes are properly documented, assessed, tested and implemented without negatively impacting production.
• The role drives continuous improvement of application support processes, service quality, team capability, user experience and operational efficiency.
• To provide technical support and troubleshooting, at a country level, for key software applications, including core banking and integration systems. Support the planning of support activities to help optimise performance, security, and reliability.
• Resolve incidents within MTTR targets, assist with system upgrades, and implement standard improvements. Monitor application performance, support security efforts, and contribute to existing support frameworks to ensure stability and efficiency.

Qualifications

• First Degree in Information Technology, Computer Science, Computer  Engineering, Software Engineering or related discipline.
• ITIL, Microsoft, Oracle, SQL, application/vendor-specific or other recognised technology certifications are an advantage.
• 7 - 9 proven experience in application support, application operations, incident management and troubleshooting, including at least 2 years leading or supervising a support team.
• 5-8 years experience in supporting enterprise applications, web applications, APIs, databases and integrations, including ownership of critical production services.
• 4-6 years experience in managing incident, problem, change, service request, SLA monitoring, service reporting and continuous improvement.

Behavioural Competencies:

• Adopting Practical Approaches
• Checking Things
• Developing Expertise
• Directing People
• Documenting Facts
• Exploring Possibilities
• Generating Ideas
• Managing Tasks
• Producing Output
• Taking Action
• Team Working
• Upholding Standards.

Technical Competencies:

• Application Support
• Availability Management
• Business Analysis Environments and Perspectives
• Business Continuity and Disaster Recovery Planning
• Business Process Design
• Business Process Improvement
• Continuous Deployment
• Database Administration
• Development
• Emerging Technology Monitoring
• Network Security Monitoring
• Project Management (Project Mgmt)
• Quality Management
• Release Planning and Deployment
• Root Cause Analysis
• Stakeholder Management
• Testing (unit, regression, integration)
• Trouble Shooting.

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Job Description

• To coordinate and manage the bank’s fleet better within the company overall operating policies in line with the budget, marketing and personnel policies.
• To analyze the bank’s fleet operating system against international standard.
• Monitor the quality and efficiency of service provided by the fleet service providers.
• Deployment of dedicated pool vehicles to business unit as required.
• Monitoring of vehicle request from expatriate and staff members.
• Ensure high standard fleet service that project positively the bank’s corporate image through qualitative service from the fleet service provider and drivers.
• Develop and implements short and long term policy designed to ensure compliance to global best practice in fleet management and adhered to national transport policy.
• Monitors changes in the operating environment and act quickly on potential opportunity.
• Ensure efficient and prompt services are delivered to both external and internal customers.
• Analyze data to monitor performance and plan improvements and demand.
• Ensure health and safety regulations are adhered to in areas of supervision and recommend improvements.
• Ensures the effective roll-out of change initiatives through tracking and reporting on projects as well as conducting readiness assessments.

Qualifications

• BSc Management Sciences or related field.
• Relevant professional certification can be an added advantage.

Experience:

• At least 3-4 years’ experience in managing fleet unit in any industry.

Additional Information:
Behavioural Competencies:

• Checking Things
• Convincing People
• Directing People
• Documenting Facts
• Embracing Change
• Examining Information
• Exploring Possibilities
• Following Procedures
• Interacting with People
• Making Decisions
• Meeting Timescales
• Team Working

Technical Competencies:

• Call Reporting
• Contact Centre Customer Relationship Management
• Difficult Calls Management
• Electronic Communications & Devices
• Query Resolution
• Risk Identification
• Telephone Caller Handling
• Verbal Communication.

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Job Description

• Responsible for leading a team of facilities staff, overseeing daily operations, and ensuring the smooth functioning of all facilities. 
• Implement and maintain safety protocols, conduct regular inspections, and ensure compliance with health, safety, and environmental regulation.
• May be involved in smaller projects, renovations, or relocations, ensuring timely and within-budget completion.
• To direct preventative repairs and maintenance procedures and ensure buildings and equipment are well maintained and in optimal working condition.
• Responsible for day-to-day operational activities in the assigned region.
• To ensure that all operations are in accordance with established health, safety and environmental standards and regulations and that services purchased are of acceptable quality at the least possible cost.
• Ensure high standards of customer service are maintained by the facilities team, addressing and resolving issues effectively. 
• Liaises with service providers on all premises maintenance issues and also ensuring the use of good quality materials, good finishing with prompt attention.
• Monitoring of all maintenance activities to ensure that they adhere to the service level.
• Agreement and ensures the inspection of workmanship and materials as defined in the manuals.
• Ensures that all buildings, grounds, and equipment are well maintained and in optimal working Condition.
• Ensures that services purchased are of acceptable quality in compliance with procurement policy.
• Liaising with the BSM and Asset Custodian in scheduling of time for the supervision and planned preventive maintenance activity.
• Responsible for resource management for branches within the regions.
• To ensure that bank operations are in compliance with established procedures, policies, regulations and codes as it affect property maintenance.

Qualifications

• Bachelor’s degree in Estate/Facilities Management, Civil/Mechanical Engineering or other relevant disciplines.
• Additional qualifications like relevant Master's degree and professional certifications can be an added advantage.

Experience:

• At least 5 years demonstrable experience in Facilities Management or Customer Service Management.

Additional Information:
Behavioural Competencies:

• Making Decisions
• Empowering Individuals
• Upholding Standards
• Directing People.

Technical Competencies:

• Risk Management
• Coaching and Mentoring
• Real Estate Industry Regulatory Framework.