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  • Posted: Jan 13, 2022
    Deadline: Not specified
  • We didn't just build the world's largest autonomous network, we're transforming what's possible with on-demand delivery.
    Read more about this company


    Quality Assurance Officer - Regional

    About You and The Role  

    • It is our mission to build a world-class quality healthcare process at Zipline. We are looking for an enthusiastic professional with a proven track record of going above and beyond with responsibilities pertaining to Quality.
    • Delivering innovative ideas to proactively achieve compliance and actively engaging with internal and external stakeholders effectively is key to helping Zipline attain the highest quality bar.

    What You'll Do
    Content Development:

    • Develop content  and revise SOPs, policies, manuals, protocol, contracts, work instructions, checklist, templates, forms,  etc.   
    • Work closely with Zipline Academy to ensure all SOPs are accurately and effectively represented in our training & certification strategy.
    • Define the terminology used in documentation so they are clearly understood by all audiences that read and/or use them.
    • Lead all staff or peer review  processes to improve the quality of documentation.

    Process Improvement & Championing Quality Culture:

    • Work closely with team members or Subject Matter Experts (SMEs)  to develop and improve processes for new and existing Distribution Centers (DCs).
    • Work with a software team to develop SOP-related automations.
    • Develop processes for new use cases in new countries.
    • Spearhead opportunities that will improve product quality outcomes.
    • Support the teams and work with them (as a peer) to improve understanding of quality and quality adherence (not just call out problems but also fix them)

    Document Management:

    • Develop and maintain an effective documentation management system such that documents are easily organized, accessed, distributed, archived, etc.
    • Manage all aspects of the documentation approval process.
    • Ensure excellent management of records (e.g. Training compliance records, etc).
    • Promote Good Documentation Practices within Zipline.

    Regulatory Compliance & External Audits:

    • Ensure all nests are in compliance with all Healthcare Regulatory Standards (FDA, etc).
    • Maintain a master tracker of all regulatory requirements per nests & audits.
    • Compile and prepare materials for submission to regulatory agencies for both new and existing countries.
    • Attend all External Audits. 
    • Ensuring all results are formally reviewed internally with relevant stakeholders.
    • Ensure all local, State and National Regulatory licensing and registration renewals and Import/Export Permits are completed.
    • Deploy quality training to local employees.


    • Creating the processes for self-inspections.
    • Coordinate & execute self-inspections at each nest
    • Ensure all corrective and preventive actions are closed out.
    • Ensuring all results are formally reviewed internally with relevant stakeholders .

    Proactive Quality Initiatives:

    • Gathering information and informing Zipline on industry intelligence through regulatory agency interactions and research to properly adjust compliance activities at Zipline.
    • Developing systems for in-housing verification of compliance.
    • Managing any recalls and organizing mock recalls.
    • Improve the health of Zipline Quality Systems by inviting external experts from industry.
    • Lead the company to acquire International Quality Certifications (e.g. ISO Certifications, etc) to boost the Zipline Quality Brand.
    • Conducting Quality Risk Assessment to prompt the company of potential risks to our Quality Culture.
    • Creating new standards for drone-based distribution. E.g. Packaging Credentials
    • Work closely with Operations to resolve in-house and supplier quality problems using established problem solving methodologies (Root Cause Analysis, Mistake-Proofing, etc).

    Global Quality Support:

    • Working with all other regional Quality Assurance team members to ensure we have global consistency where it matters and are only created local deviations when necessary
    • Supporting various Global Quality projects as needed

    What You'll Bring

    • Bachelor's or Master's Degree in Biochemistry, Chemistry, Microbiology, Pharmacy, Quality Assurance, Engineering (Chemical, Biochemical, Biological, Process Engineering, etc), Biotechnology, etc.


    • 3 - 5 years direct experience in a Quality Assurance role in the Pharmaceutical/Manufacturing/Regulatory environment
    • Experience in GDP, GMP, or ISO environments
    • Certified Auditor
    • Global/ international regulatory experience.

    Skills / Competencies:

    • Basic Understanding of Quality: Ability to interpret regulatory standards, guidance, and laws.
    • Good at working with stakeholders: Ability to build relationships with relevant stakeholders and know what regulators care about
    • Excellent oral and written communication skills:  Ability to write legible SOPs
    • Organized: Ability to keep track of all of the dates, milestones etc. and can keep all documentation organized
    • Excellent attention to detail: Ability to detect potential quality defects or mistakes and good at auditing
    • Problem Solver & Servant Leader: Ability to identify issues, create solutions and work with the team to fix those problems 
    • Grit & Drive: Willingness to aspire to do more so far as quality is concerned

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    Health Systems Integration Officer

    About You and The Role  

    • Does the thought of working with government stakeholders in Cross River State to integrate Zipline's medical delivery services in the national healthcare supply chain get you excited?
    • Do you enjoy taking full ownership of projects you work on, from supply chain mapping and pricing analysis, to crafting SOPs around quality management?
    • At Zipline your work is intended for the field, customers are counting on it today,  so there is no time for ambiguous communication or aiming low.
    • The team you'd be working with is a small and mighty group of individuals from around the world, all trying to build a nationally-integrated drone delivery service of medical products for healthcare providers and patients in Cross River State.
    • This role will require you to go above and beyond the job description and build a scalable foundation for all of the health system integrations in Cross River State.

    What You'll Do

    • Health System Integration & Operationalization – Conduct research, define requirements, and interface internally and with external stakeholders to support (1) the development of systems integration processes and (2) the build of systems integration technology.
    • Regulatory & Quality Compliance – Ensure that Zipline’s pharmaceutical-related processes and operations meet regulatory requirements through the design of SOPs, quality processes, and training materials.
    • Stakeholder Relationship Management – Build and maintain relationships, and develop communication mechanisms with key stakeholders on Zipline’s performance and impact.
    • Continuous Growth – Identify opportunities to expand Zipline’s reach within the public/private healthcare systems and pharmaceutical supply chains.

    What You'll Bring 

    • Experience navigating stakeholders in Cross River State and engaging several groups with varying levels of pharmaceutical knowledge.
    • Experience implementing technical and complex projects with public and private stakeholders in the healthcare sector in Cross River State, Nigeria.
    • Global knowledge of rules, regulations and standard practices surrounding medical/pharmacy practices, pharmaceutical supply chain, and patient safety.
    • Deep and practical knowledge of pharmaceutical supply chains in Cross River State.
    • Ability to think and communicate with a systems perspective.
    • Strong visual, written & verbal communications skills with experience working on proposals, reports, SOPs, and presentations.
    • Ability to turn data points into compelling user insights and stories that you communicate in a simple and effective way to stakeholders.
    • An entrepreneurial mindset and are able to fully own the projects you are working on. 
    • A high aptitude for learning/growing technical skills.

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    Flight Operator

    Location: Obudu, Cross River
    Employment Type: Full-time

    About You and The Role

    • As a member of Zipline’s Flight Operations team in Cross River State, Nigeria, you’ll be responsible for ensuring that the delivery of medical products to health facilities is done in a safe and timely manner.
    • This will involve working with a team of flight operators to conduct regular pre-flight inspections, launching, and recovery of the drones (aircraft).
    • You’ll be trained to conduct regular maintenance of the drones and other equipment at our site to support ongoing operations.
    • You will be expected to contribute to the continuous improvement of our daily operations and processes to support the growth of our operations as we scale.

    What You'll Do 

    • Launch and Recovery: You will be responsible for the safe assembly of drones in preparation for 150+ flights, perform critical checks, communicate with Zipline controllers in readiness for flight, launch and disassemble drones on return to the Distribution Center.
    • Maintenance of drones and ground equipment: You will be responsible for performing corrective and preventive maintenance: scheduled or unscheduled on Zipline’s Aircraft and Ground Equipment. The maintenance includes but is not limited to Aircraft body maintenance, aircraft wing maintenance, etc.
    • Troubleshooting: You will be required to follow troubleshooting guidelines for the drones and ground equipment and collaborate with locally-based and USA based engineering teams to troubleshoot and optimize issues. 
    • Projects: You may be involved in short-term and long-term projects that involve collaboration across functional teams in efforts to scale drone deliveries to 150+ and improve operational efficiency.

    What You'll Bring  

    • National Diploma or HND / Degree in Mechanical / Electrical / Electronics / Aerospace Engineering
    • You enjoy working in the field and are not afraid to get your hands dirty
    • Ability to stay focused, humble, and safety-conscious during 12 hour shifts
    • Ability to work in a fast-paced environment and enjoy work that keeps you on your feet
    • Ability to maintain focus during extended daily flight operations
    • Comfortable troubleshooting mechanical and electrical issues with complex, battery-operated machinery
    • Extremely process & detail-oriented
    • Full professional proficiency in spoken and written English
    • Must be eligible to work in Nigeria

    What Else You Need To Know:

    • Must be willing and able to work night/weekends on shifts
    • Must be willing and able to work for a period not more than 45 hours/week
    • This is a full-time position based in Obudu and will require relocation to Obudu
    • Must be willing to relocate to any of our distribution centers in Cross River State, Nigeria
    • Women are encouraged to apply, as we believe a balanced team is critical for success
    • Must be able to travel to Ghana for at least 3 months for Zipline Academy training program
    • Must have completed NYSC and hold a certificate of completion or exemption

    Method of Application

    Use the link(s) below to apply on company website.


    What Else You Need to Know

    • Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.
    • We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

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