Latest Vacancies at Tek Experts

Do you have a background in facilities management? Do you have strong coordination and planning skills?  Would you like to be part of a global organisation?

As a Facilities Manager, you'll be responsible for the management of services and processes that support the core business of the organization. You'll ensure that best practices are followed for maximum efficiency and that the most suitable working environment is attained for its employees and their activities.

This is a diverse role with a range of responsibilities. You'll be involved in both strategic planning and day-to-day operations, particularly in relation to buildings and premises.

Duties and Responsibilities

• Direct, coordinate and plan essential services such as reception, security, maintenance, mail, archiving, cleaning, catering, waste disposal and recycling
• Prepare documents to put out tenders for contractors
• Project manage, supervise and coordinate the work of contractors.
• Collect rent, service charge and preparing, tracking of annual operating expenses
• Calculate and compare costs for goods or services to achieve maximum value for money
• Plan for future development in line with strategic business objectives
• Manage and lead change to ensure minimum disruption to core activities
• Direct, coordinate and plan essential services such as reception, security, maintenance, mail, archiving, cleaning, catering, waste disposal and recycling
• Ensure buildings meet health and safety requirements and that facilities comply with legislation
• Plan best allocation and utilization of space and resources for new buildings, or re-organizing of current premises
• Check that agreed work by staff or contractors has been completed satisfactorily and follow up on any deficiencies
• Coordinate and lead one or more teams to cover various areas of responsibility
• Use performance management techniques to monitor and demonstrate achievement of agreed service levels
• Respond appropriately to emergencies or urgent issues as they arise and deal with the consequences

Competencies

• Previous experience working in a similar facilities role
• Interpersonal, relationship-building and networking skills
• Procurement and negotiation skills
• The ability to multitask and priorities your workload
• Confident decision making
• Time management skills
• Project management skills
• The ability to draw information from various sources, including people
• Clear and concise writing skills and the ability to handle long and complex documents
• Teamwork skills and the ability to lead and motivate others
• IT skills
• A practical, flexible and innovative approach to work
• Qualifications in areas such as Building Management, Business Studies, Construction, Surveying, Building Services or Facilities Management would be desirable

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Are you an experienced software support engineer looking for an organization where your career can develop rapidly within a short time frame? Are you interested in gaining global experience and getting extensive training Microsoft Azure products? Do you take pride in delivering outstanding customer service?

Tek-Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion we are looking to add to our team of software support engineers.

As a level 3 customer facing support engineer you will provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction. Working on the Azure Apps services team you will review all cases related to App Service (web app) and Azure Apps service Plans, troubleshooting errors or issues on the platform and not issues related to customer code.  The most technical of our engineers, you will handle the most interesting and complex cases, some of which have been escalated by the Level 2 team. supported by our quality assurance team, Azure domain experts and training and development department, you will have a comprehensive induction and career training program.

Duties and Responsibilities

• Act as the advanced technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
• Collaborate with domain experts (SME’s) and escalation managers when additional support is needed
• Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
• Seeks supplemental training to improve performance and develop specialization.

Competencies

• 2-4 years’ experience in technical or customer support
• Experience in Application Development and Programming, Application Deployment, Troubleshooting APIs, Version Control and Basic understanding of Cloud computing.
• Strong researching, problem-solving and troubleshooting skills
• Adaptability to work independently and part of a team bringing in experts when needed
• Excellent customer service skills
• Passion for technology and learning
• Ability to communicate and interact effectively, in a professional manner with technical & non-technical staff (both verbal & written) 
• Ability to quickly adapt to technology and/or application changes and business delivery priorities
• Knowledge of Serverless Computing, Linux, DevOps, and Containerization is a plus.

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Job Description

• Front Office & Reception services management

Duties and Responsibilities

• Manage business centre and meeting rooms bookings.
• Liaise with security unit to clear visitors from gate house.
• Liaise with tenants' receptions to clear visitors from building reception.
• Manage all tenants' enquiries and requests via telephone, help desk platform, walk-in-tenants within acceptable guidelines
• Record and route all tenants service requests to the building management team.
• Maintain liaising with tenants on the status of their service requests and follow up with the building management team in closing out all service requests.
• Prepare and submit weekly reports of all front office activities (visitors, helpdesks service requests and status, training etc.) to the property manager.
• Prepare performance reports related to front office.
• Ensure implementation of all Everty One policies and house rules.
• Act as the fire safety marshal for all front office staff, visitors, vendors, and others during emergency drills and evacuation.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Ensure that all front office employees are, at all times, attentive, friendly, helpful and courteous to all visitors, tenants and other employees.
• Work within the allocated budget for the front office.
• Always wear the proper uniform and ensure all front office employees always wear proper uniforms.
• Schedule the front office staff and supervise workload during shifts.
• Evaluates the job performance of each front office employee.
• Answer all inquiries, direct calls, and provide basic information.
• Perform other duties as requested by management.

Job Qualification and Experience

• Education: University degree.
• Minimum of 2 years of front desk supervisory experience in a commercial property, 5-star hotels / resorts.
• Proficient in the use of Microsoft office suits (word, excel, PowerPoint etc.) for reporting and presentation.

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Ref #: 242646
Department: Construction and Facilities

Job Description
Hourly / daily/ weekly / monthly / quarterly scheduled maintenance of HVAC & refrigeration system and diesel generators. Systems to be maintained include:

HVAC:

• Air-conditioning (AC) systems
• AC Outdoor Units (ODUs): Variable Refrigerant Volume condensing units; split air-conditioner condensing units;
• AC Indoor Units (IDUs): fan coil units; wall mounted units; standing floor units;
• Air Handling Unit: fresh air handling unit

Ventilation systems:

• Staircase Pressurization Fans; exhaust air fans; make up air fans

Refrigeration system:

• Refrigerators

Diesel Generators:

• 2 nos 1000KVA diesel generators;
• 640kva diesel generator

Qualifications
Education:

• Ordinary National Diploma (OND) and other related qualifications in disciplines related to the advertised position.
• City and Guild Technical Certificate.

Experience:

• 2 years experience in related roles.
• Proficient in the use of Microsoft office suits (word, excel, PowerPoint etc.) for reporting and presentation.

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Ref #: 242650
Department: Construction and Facilities

Hourly / daily / weekly / monthly / quarterly routine maintenance of plumbing systems. Systems to be maintained include:

• Boreholes
• Water Treatment Plant (WTP)
• Sewage Treatment Plant (STP)
• Water tanks: raw water tanks, portable water tank, hydrant water tank
• Pumps: borehole submersible pump; fire hydrant pumps (electric powered pump; diesel engine pump; jockey pump); transfer pumps; irrigation pumps; booster pumps; STP pumps; diesel transfer pump
• Hydrant system; sprinkler system; fire hose-reels; valves, pressure tanks; pipes.
• Sanitary fittings: hand wash basins; sinks; bathtubs; water closets; urinals; flushing cisterns
• FM 200 plumbing system; fire extinguishers.

Qualifications
Education:

• Ordinary National Diploma (OND) and other related qualifications in disciplines related to the advertised position.
• City and Guild Technical Certificate.

Experience:

• 2 years experience in related roles.
• Proficient in the use of Microsoft office suits (word, excel, PowerPoint etc.) for reporting and presentation.