Front Office Manager at Tek Experts

Job Description

• Front Office & Reception services management

Duties and Responsibilities

• Manage business centre and meeting rooms bookings.
• Liaise with security unit to clear visitors from gate house.
• Liaise with tenants' receptions to clear visitors from building reception.
• Manage all tenants' enquiries and requests via telephone, help desk platform, walk-in-tenants within acceptable guidelines
• Record and route all tenants service requests to the building management team.
• Maintain liaising with tenants on the status of their service requests and follow up with the building management team in closing out all service requests.
• Prepare and submit weekly reports of all front office activities (visitors, helpdesks service requests and status, training etc.) to the property manager.
• Prepare performance reports related to front office.
• Ensure implementation of all Everty One policies and house rules.
• Act as the fire safety marshal for all front office staff, visitors, vendors, and others during emergency drills and evacuation.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Ensure that all front office employees are, at all times, attentive, friendly, helpful and courteous to all visitors, tenants and other employees.
• Work within the allocated budget for the front office.
• Always wear the proper uniform and ensure all front office employees always wear proper uniforms.
• Schedule the front office staff and supervise workload during shifts.
• Evaluates the job performance of each front office employee.
• Answer all inquiries, direct calls, and provide basic information.
• Perform other duties as requested by management.

Job Qualification and Experience

• Education: University degree.
• Minimum of 2 years of front desk supervisory experience in a commercial property, 5-star hotels / resorts.
• Proficient in the use of Microsoft office suits (word, excel, PowerPoint etc.) for reporting and presentation.