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Doroki is a platform that makes paying, getting paid, shopping, and selling easier. Doroki is focused on digitizing SMEs across Africa. With Doroki, sellers can digitize critical aspects of their business — payment collection, sales management, reconciliation, inventory management, and access loans.

ABOUT THE ROLE

The Sales Executive will be responsible for bringing onboard sellers, merchants, and businesses on Doroki and driving activities to deliver on set targets.  The main goal is to acquire new Merchants/Sellers/Businesses and manage relationships with existing ones to maximize revenue growth for the business.

PRIMARY RESPONSIBILITES

• Responsible for establishing, managing the existing Doroki merchants and acquiring new business in an assigned zone.
• Meeting with merchants virtually or during sales visits to demonstrate and present Doroki product offering.
• Responsible for merchants’ sale target in your assigned zone which covers merchants’ recruitment, POS distribution, app download, active merchants, volume, value, and revenue.
• Develop and monitor business operations and revenue contribution of merchants while maintaining accurate records of performance.
• Proactively acquire new merchants and deepen existing relationships, by building a healthy pipeline of prospects using approved sales CRM tools.
• Advise merchants on various aspects of recommended and available products and services.
• Manage merchants’ expectations, adhere to company policies, procedures & controls, and ensure compliance with rules & regulations.
• Understand, utilize, and support the service architecture created for the support of Doroki merchants
• Give timely updates or gather market intelligence on Doroki service efficiency and effectiveness and channel issues and concerns to the appropriate unit
• Pilot new services initiatives for Doroki merchants and provide feedback for enhancements
• Work with support teams to ensure that merchants get adequate support and proper communication to drive satisfaction and usage
• Identifies Service enhancements/service improvements, document them and discuss them with the line manager
• Analyse & monitor merchant collections and channel trends to be able to make recommendations on business and service enhancements
• Conduct periodic surveys on merchants for service improvement
• Use trends to engage proactively, and support merchant business by introducing new ways to optimize channels.
• Generates and reports daily/ weekly merchant Performance to the line manager
• Work with the marketing team and line manager, to ensure proper branding support is delivered to merchants on the time

KEY COMPETENCIES

• Strong leadership skills
• Strong interpersonal/communication skills
• Takes initiative and ownership
• Must be self-driven and excited about winning
• Detail oriented
• Flexible: willingness to test ideas quickly and take learnings
• Good interpersonal skills

KNOWLEDGE AND SKILL REQUIREMENTS

• Bachelor’s degree from an accredited university or college 
• Must be proficient with Microsoft Excel and other Microsoft Office applications
• Proficient in the use of sales CRM tools.
• Must be able to understand and report issues appropriately
• Strong analytical and problem-solving skills
• Provide outstanding customer service

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Doroki is a platform that makes paying, getting paid, shopping, and selling easier. Doroki is focused squarely on digitizing SMEs across Africa. With Doroki, sellers can digitize critical aspects of their business — payment collection, sales management, reconciliation, inventory management, and access loans.

ABOUT THE ROLE

The Regional Sales Manager will be responsible for leading and managing Doroki merchant acquisition and telesales efforts. The successful candidate will also cultivate, expand, and facilitate the day-to-day merchant’s engagement, focusing on delivering sustainable growth and achieving the company’s revenue objectives.

To be successful in this role, you will need to be comfortable spending significant time in the field meeting the merchants and working with them to exceed set targets. You must be someone with a strong ability to influence and work collaboratively across teams.

The ideal candidate must have a clearly demonstrated track record in key merchant recruitment and management and should have produced meaningful sales revenues within a similar industry. To devise strategies, the candidate must also have demonstrated skills in driving volumes, relationship building, monitoring, and evaluating results. The candidate must also have demonstrated an ability to motivate a team, provide mentorship, and understand how to grow sales employees.  You will also need to be someone who cares about others, is relatable, trustworthy, takes initiative, is calm under pressure and has great verbal, non-verbal, and written communication skills.

PRIMARY RESPONSIBILITIES

• Develop key  growth strategies, tactics, and action plans for the team
• Achieve overall commercial targets set for the Doroki team; by managing and overseeing that the targets are in line with the objectives, numbers, and general goals
• Expand relationships with existing top merchants by connecting with key stakeholders and proposing insights that deepen trust and provide an opportunity to grow
• Work closely with internal departments to co-create new operational advantages and solve challenges that may impact or affect merchants
• Communicate important company updates to the team and ensure that the information is understood.
• Plan and direct the day-to-day activities of the team towards the achievement of set targets and ensure the efficient utilization of resources
• Mentor & Coach sales executives and key account officers on practical strategies and methods for closing sales and managing partners/key accounts
• Work with relevant internal teams to ensure that merchants get adequate support and proper communication to drive satisfaction and usage
• Develops and implements initiatives that ensure services are running as they should, and uptime is supporting transaction growth
• Manage the analysis & monitoring of merchant channel trends to be able to make recommendations on business and service enhancements
• Regularly meets with merchants, to review service operations performance and document all feedback
• Use trends to engage proactively, support merchant business by introducing new ways to optimize channel
• Engage the product team where required to provided user experience and required enhancement for product usage improvement
• Manage team to ensure they are skilled, equipped and are motivated to provided daily operational support to merchants and the support team.
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Manage merchants’ expectations, adhere to company policies, procedures & controls, and ensure compliance with rules & regulations
• Understand, utilize, and support the service architecture created for the support of Key Doroki merchants
• Analyse & monitor key merchant collections and channel trends to be able to make recommendations on business and service enhancements

KEY COMPETENCIES

• Strong leadership
• Strong interpersonal/communication skills
• Takes initiative and ownership
• Company and Customer expertise
• Skilled negotiator
• Value based selling
• Strong ability to motivate, influence and advice people
• Strong planning and organizational skills
• Attention to detail
• Ability to multi-task and manage competing priorities
• Good judgement and decision-making ability
• Excellent communication skills – verbal, non-verbal and written
• Strategic thinking skills
• Problem solving skills

KNOWLEDGE AND SKILL REQUIREMENTS

• Bachelor’s degree from an accredited university or college
• Must be able to work in a high-velocity, high performance environment.
• Must be able to develop and communicate competitive landscape analysis
• Proficient in the use of sales CRM tools.
• At least 7 years’ relevant experience in sales
• Strong analytical and problem-solving skills
• Provide outstanding customer service