Latest Vacancies at GVA Partners Limited

Job Brief

The Relationship Manager will be responsible for maintaining and deepening existing business relationships. As an everyday field-based employee, he/she is equally expected to perform a daily field function known and referred to as prospecting, whereby he/she speaks to a specified minimum number of people (in the course of the daily duty of visiting customers) and obtain the names and contact details of those interested in our products for a further follow up by the Marketing Group. Many times, the interest in our other products may come from existing customers under our management. It is equally possible that existing customers may want more volume of what they already have with us. The relationship manager shall engage in new business acquisition and closing sales.

This individual is equally expected to manage all field related after-sales process life cycles through design, implementation, optimization, redesign and renewal to ensure high quality and accuracy of work and the promotion of a total stakeholder quality approach to work.

Additionally, he/she will be responsible for the coordination, reports and organization of Marketing meetings including taking all minutes of discussion and ensuring implementation of all resolutions at the Marketing meetings.

Lastly, the Relationship Manager shall be responsible for writing of all proposals and shall keep records and tracks of every proposal including regular contacts with the prospects until prospect becomes a client.

Duties and Responsibilities

• Plan and execute detailed field program
• Ensure every client is contacted at least once a month via phone, visit, email etc.
• Ensure every client is visited and seen at least once every quarter
• Ensure renewal notices are sent to clients in a timely manner
• Facilitate timely, consistent and proactive support for the provision and prompt delivery of policy documents, receipts and other customer related documents.
• Maintenance of good relationships with clients.

Functional Competencies Needed For the Position:

Ability to:

• Build and maintain strategic partnerships
• Organize and prioritize field work schedules to meet different needs and deadlines
• Coordinate cross-functional efforts thereby focusing on core process performance, strategic objectives and customer satisfaction
• Measure the cross-functional efforts
• Recognize opportunities for process innovation by researching best practices and promoting better and more effective ways of doing things
• Demonstrate good knowledge of Information Technology and apply such to daily work / Maintain information and databases
• Prepare timely inputs and reports
• Must possess analytical and logical thinking processes with the ability to apply pragmatic solutions within regulatory / organization laid down boundaries
• Must within a short period of time demonstrate full understanding:
• Of the main processes and methods of work regarding the position
• Of the organizational policies and procedures relating to the position and apply them consistently in work tasks
• Constantly strive to keep job knowledge up to date through self directed study and other means of learning.

Core Competencies & Skills Needed for the Job

Must demonstrate

• Proper ethics and integrity
• Excellent Dress Sense
• Excellent human relations.
• Corporate behavior, knowledge and sound judgment

Initiative

• Desire for self-development
• Qualities of a team leader and promote / facilitate team work
• Ability to create synergies and sense of ownership at work

Must Possess

• Conflict management skills
• Informed and transparent decision-making skills
• Experience in the usage of computers and office software packages (MS Word, Excel etc.)
• Fluency in English (any other foreign language will be an advantage)
• Promote learning and knowledge management Share knowledge

Education

• First Degree (Minimum 2:2)
• Masters (an advantage)

Experience

4years of relevant after Sales and support service experience in:

• Professional Services Sales and Marketing
• Customer Service and Relationship Management
• Must be a female
• Ability to speak Igbo language is an added advantage
• Candidates who live on the island is an added advantage

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Our client is looking to hire a document management specialist who would be responsible for the control, security, accessibility, and timeliness of organizational documents such as policies, procedures, guidelines, forms, templates.

• ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Develop the document management plan and update it, as needed.
• Manage organizational documentation through the document life cycle.
• Maintain organizational documents and the document management system.
• Identify and investigate the need for documents of various types.
• Ensure that organizational documents go through a documented and approved review-and-approval process before being stored.
• Ensure that internal controls are in place and are functional.
• Ensure the security, accessibility, and proper distribution of organizational documents.
• Help develop and enforce documentation design, review, and storage guidelines.
•  With the IT security manager, assign/approve user privileges.
• Plan and conduct meetings and presentations related to document management.
• Filling and archiving of sales reports from sales staff
• Track and review sales performance of sales staff

QUALIFICATIONS:

• Bachelor's   degree with   a   minimum   of   5 to 10  years’ experience in the above job role.
• Master’s degree is desirable.
• Excellent Interpersonal and relationship building skills; ability to connect with customers, clients, and co-workers.
• Strong personal drive and commitment to achievement.
• Possess superior quantitative and analytical skills
• Ability to work independently with minimal to no supervision
• Demonstrate good sound judgment
• Effective Oral/Written Communication, Adaptability, Initiative, and Customer Service skills.
• Must have extensive document management experience from a law firm, banking institution as an operations person or in any after sales environment where documentation is essential.

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INVESTMENT EXECUTIVE
Our client is looking to hire Investment Executives with the primary responsibilities of business development and  relationship  management  by  identification,  client  acquisition  and  portfolio  management  of  well serviced clients.

The Investment Executive will demonstrate knowledge of investments and financial markets and work with clients as a trusted financial  advisor,  discussing  their  investment  and  wealth  management  needs  and  recommending  the appropriate investment solution within our range of investment products across different asset classes and time horizons.

The ideal candidate will have experience in managing the needs of clients in the middle income and high net worth (HNI) segments. They will be required to have extensive networks with clients in the high value segments and have excellent relationship management skills.

Essential Functions:

• Client   Acquisition:   Develop   and   implement   a   client   acquisition   plan   to   achieve   sales   and profitability objectives as defined by Wealth Manager.
• Build  referral  pipelines  and  develop  strong  partnerships  to  help  develop  and   grow  client relationships.
• Utilize  a  consultative  and  advisory  sales  approach  to  identify  needs  and  deliver  appropriate solutions across all the clients’ investments needs to broaden relationship with clients.
• Maintain  a  high  level  of  product  knowledge  and  full  understanding  of  products  and  services available across our investment offerings.
•  Recommend investment products and services that are suitable to the client and their needs
• Manage a book of clients with assets under management and serve as primary point of contact for all of clients' investment needs.
• Review client   accounts   on   a   regular   basis   keeping   them   informed   on   the   status   of   their investments.
• Contact clients regularly to review portfolio and make any necessary recommendations
• Develop,  institute,  and  maintain  programs  relating  to  new  business  development  and  sales promotions
• Execute a disciplined approach to achieving business growth goals while focusing on the client experience.
• Deliver on performance goals, such as driving growth of assets under management and expanding the breadth and depth of client relationships through product penetration
• Prioritize  and  manage  book  of  clients,  constantly  searching  for  opportunities  to  enhance  client delight and advance our standing as the client's trusted advisors.
• Take  a  client-focused  approach  by  being  a  reliable  expert  on  the  client's   investments  and relationship needs and elevating to the status of a trusted advisor and winning wallet share

Qualifications:

• Bachelor's   degree   with   a   minimum   of   5   years’ experience   in   sales   and   financial   services relationship management.
• Excellent Interpersonal and relationship building skills - Ability to connect with customers, clients, and co-workers.
• Strong personal drive and commitment to achievement.
• Possess superior quantitative and analytical skills
• Ability to work independently or in a group setting with minimal to no supervision
• Knowledge of the financial markets
• Demonstrate good sound judgment
• Effective Oral/Written Communication, Adaptability, Initiative, and Customer Service skills.
• Previous experience in banking/asset management or wealth management (stock brokering sales) is mandatory.

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ITIL SERVICE MANAGER

Our Client requires a dynamic ITIL SERVICE MANAGER who will undertake the following responsibilities;

RESPONSIBILITIES

• Innovative approaches to the analysis of information and generation of useful information from it.
• The Service Management Manager will also be a critical resource in the duty roster, not only to help identify and implement improvements in the Incident Response process, but act as a a duty manager and on-call at times based on a defined schedule to support service disruptions and degradation.
• As the Service Management Manager, the individual will be responsible for ensuring the current ITIL processes are properly implemented by working with existing process owners to provide guidance and insight into process expectations and provide constructive and actionable feedback.
• Identify improvement areas in the project delivery cycle and implement lessons learnt following project closure
• Ensure adherence to and alignment with change management process
• Conduct post implementation reviews for all products and services, maintaining an updated tracker for all identified issues while ensuring prompt resolution within agreed SLAs
• Evaluate, prioritize multiple clients’ needs internal and external of the business.
• Keep abreast of business process changes and communicate these to all stakeholders
• Uses and applies service management and ITIL principles, theories, and concepts to manage and provide solutions to more complex and multi-dimensional problems.
• Well-versed with working with outsourced service desk and application support teams to leverage and develop processes to continuously identify opportunities to drive processes to L1 and L2 support activities
• -Ability to manage and coordinate day-to-day service management operations and work closely with various stakeholders to ensure issues are addressed in timely fashion & in accordance to user expectations

JOB REQUIREMENTS

• First degree in any relevant degree
• Practitioner Certificate in ITIL – IT Service Transition or equivalent certification (MUST)
• BANKING SERVICE MANAGEMENT experience (MUST)
• Minimum of 3 years’ experience in area of specialization with experience working with people
• Experience in a medium organization
• Experience IT Service Support and Delivery Experience
• Experience in governance of enterprise information systems
• Project management Experience
• Experience working with a range of service
• Provides Understanding of service delivery and service support environments

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 JOB OBJECTIVE

This role is responsible for developing core banking requirements for use in an Oracle FLEXCUBE environment. The primary responsibility is to understand business needs and convert them to written IT requirements for development, testing, and implementation.

JOB FUNCTION

Demonstrate an understanding of banking environment to bridge business requirements and IT solutions.

Know capabilities and functionalities of an Oracle FLEXCUBE solution

Extract detailed, pertinent, and relevant information from business users, and know when the complete financial requirements have been gathered.

Identify data requirements to support desired functional requirements. Provide high level design for integrating and utilizing data.

Create Test Scripts for use in system and UAT testing

Understand dependencies between requirements and determine if they impact the sequence of development and implementation.

Important to have:

•  Have experience and knowledge in commercial lending or commercial loans in banks. understanding the functions such as guarantee, commitment, credit approval, and syndication loan are very important
•  Understand regulatory reporting in  banks

 Know FlexCube UBS

ROLE REQUIREMENTS

• 5+ years in the banking industry with good understanding of banking business practices
• Implementation of, or extensive use of, Oracle FLEXCUBE application
• Ability to design integration of financial data from multiple data sources
• 10+ years of extensive experience as a business analyst with focus on process improvement, data quality, and systems life cycle methodologies
• Requirements development and requirements traceability techniques; design of test cases
• Excellent communication skills; polished customer service and organizational skills; technical aptitude with a demonstrated appreciation for customer and client

EDUCATIONAL QUALIFICATION

• First degree or Masters in Computer Science or Engineering field
• 5 years  experience in working with a Banking Organisation

 EXPERIENCE

At least 5-8 years experience in working with flexcube application

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Project Manager  

• An exciting opportunity exists for a dynamic and talented IT Project Manager to join a dynamic project team.  The resource shall be responsible for:
• Overseeing and managing the Project Based Services engagements.
• Candidate must be able to proactively work to set customer expectation to assure a smooth project including project timeline, client requirements, and critical dependencies.
• Candidate must possess strong financial skills with strong attention to detail.

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

• Required to oversee projects. This role originates in the Plan Phase and extend through the Deployment Phase of the Project Management Governance Process; Oversight of Project from Concept Phase through Deployment via other Project Managers
• Decompose projects into time-phased elements and prioritize key deliverables; Assumes full accountability for overall success of a project through deployment.
• Define project goals and objectives; Identify customer requirements; Identify resource requirements; Develop project budget; Track incurred and projected expenses against program plan and report to management.
• Prioritize resource allocation; Assist with resource negotiation; Manage cost/schedule/resource variances
• Produce project documentation; Establish/maintain project information system; Monitor and control project
• Develop and be accountable for the overall project plan; Ensure resources are committed and engaged for all project phases
• Primary function of role is translating customer IT services requirements into customer solutions/contracts that secure customer loyalty, drive acceptable profit margins and are delivered with fidelity
• Role requires strong project management skills and leadership in a dynamic and deadline driven environment
• Required to qualify and develop a solution that is mutually acceptable to the client and the company
• Liaise closely with pricing analysts to ensure operational commitments are translated accurately into cost assumptions
• Provide sales team with technical and service presales support; Prepare and deliver services presentations to current and prospective customers
• Negotiates directly with customers and contractors
• Certifications and proficiency in Technology and Telecom fields of knowledge. Cisco wireless certifications are an asset.
• Ensures the program meet established time, cost, technical and customer objectives

QUALIFICATIONS:

• 7+ years of related experience in customer facing, technology deployment and support environment
• 5+ years in Project Management and strong experience in working with a Financial Management & Institution
• Bachelor’s degree in any field (Minimum 2:2)
• Ability to work under tight timelines in a demanding environment
• Excellent verbal and written communication skills
• Excellent presentation skills
• Strong leadership skills
• Ability to work closely with the Business Leaders, IT Partners, and peers for the project, the customer and the development/implementation team within a Project Team environment – both internal to NCR and external with the customer.
• Interface with multiple business functions and organizations, as well as multiple specialists, in defining, producing and managing plans for successful project delivery
• Ability to lead/coordinate a cross-functional team, ensuring that projects meet defined scope, time, cost and quality constraints
• Ability to deal with organizational influences, ambiguity and continuous change