Latest Vacancies at Fenix International

Job Description

• Fenix is looking for dynamic, highly motivated and disciplined Customer Service Representatives with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.
• A successful Customer Service Representative must be a fluent Yoruba or Igbo speaker, critical thinker, attentive to details and an excellent communicator. This position requires individuals to have a strong passion for listening and providing solutions to people.

Key Responsibilities

• Ensure an excellent experience to all customers, with each interaction
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Vet and open customer accounts by recording account information.
• Maintain customer records by updating account information of complaints, issues, resolutions, praises, e.t.c.
• Follow-up with customers who have delayed payments
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Build sustainable relationships of trust through open and interactive communication
• Go the extra mile to engage customers
• Work with customer service manager to ensure proper customer service is being delivered
• Close out or open call records
• Read from scripts
• Resolve customer complaints via phone, email, mail or social media
• Identify and communicate areas for continual improvement of service levels for the call Center; recommending process improvements

Required Skills & Experience

• An OND/HND/Bachelor's degree from a recognized institution
• Excellent Written and Verbal Communication Skills
• Microsoft Excel skills
• Ability to interact with peers and mid level leaders internally
• Fresh graduate.

Highly Desired Skills:

• Ability to work both in teams and independently
• Passionate about solving problems for customers in rural communities
• Proficiency in English Language and 1 or more other Nigerian Languages
• Critical thinking skills (ability to think outside the box)
• Good problem solving skills (solutions oriented)
• Flexibility with ability to work under pressure to meet deadlines
• Willingness and desire to learn new ideas.

Compensation
Competitive salary & benefits.

go to method of application »

Location: Victoria Island, Lagos
Position: Full-time
Department: Finance
Min. Experience: Entry Level

Job Overview

• The holder of this position will be part of the Finance team that is based in Lagos, Nigeria, led by the Finance & Admin Manager.

Key Responsibilities

• Ensure correct posting of transactions in the financial system (SAP) daily.
• Ensure written approvals and proper receipts for all transactions
• Match invoices to payments, obtain all appropriate signatures for payments and process payments accordingly
• Respond to vendor enquiries
• Daily filing of payment vouchers
• Assist in Month-end closing process and balance sheet reconciliations.
• Collaborating with the team to work on various accounting projects
• Reconciling bank and other accounts
• Assist in Month-end closing process and balance sheet reconciliations.
• Preparing VAT returns and liaising with other office locations to ensure monthly remittance of PAYE is completed
• Reviewing filing to ensure proper collation of approvals and supporting documents
• Reconciliation of vendor accounts and statements
• Overseeing activities of Accounts Payable function to ensure payment runs are completed timely

Required Skills & Experience

• Degree or diploma in Business Administration, Accounting or other related field
• A minimum of 2 years accounting experience
• Experience in any major accounting system (SAP an advantage) with ability to work on spreadsheets.
• Excellent understanding of accounting policies, standards and processes
• Excellent attention to detail, thoroughness and accuracy when accomplishing a task

Compensation
Competitive salary & benefits commensurate with education and experience.

go to method of application »

Location:  Victoria Island, Lagos
Department: Finance
Type: Full Time
Min. Experience: Entry Level

Job Overview

• The holder of this position will be part of the Finance & Admin team that is based in Lagos, Nigeria, led by the Finance & Admin Manager.

Key Responsibilities

• Managing accounts payable: responding to vendor and staff enquiries, printing invoices and collating receipts
• Processing of purchase ledger invoices, matching invoices to purchase orders, scanning processed invoices for upload to SAP.
• Collate supporting documents and approvals for all payment requests
• Verifying documentation, and requesting payments / disbursements
• Compiling suggestions and making recommendations for weekly payment runs.
• Maintaining record of agreed and upcoming payments.
• Reconciling and compiling various reports: e.g. monthly company wide reports on printing costs, transportation costs etc.
• Ordering, dispensing, and reconciling petty cash floats and petty cash disbursements as required.
• Processing expense claims.
• Sending payment advice to all payees and vendors via email.

Required Skills & Experience

• Familiarity with the basics of the accounts payable process and function within the context of a finance department and the business as a whole
• Minimum of 1 year experience in an accounts payable role
• Good attention to detail and accuracy with data entry
• Capable of dealing with customers and colleagues in a polite and professional manner
• Basic Excel skills
• Flexibility and commitment to the team as a whole, able to work to deadlines.

Compensation
Competitive salary & benefits commensurate with education and experience.