Latest Vacancies at EHA Clinics

Location: Abuja or Kano (Some travel may be required for meetings and other ad hoc activities)
Department: Operations

Job Summary

• The Sales and Marketing Manager will be responsible for driving data-driven sales campaigns for products, services, and pharmaceuticals distribution services.
• Your goal will be to develop and implement strategic marketing activities, designed to achieve revenue targets and generate conversions to long-term customers and members. You will also prepare distribution/sales agreements for 3rd party products and services.

Key Responsibilities

Sales:

• Meet assigned targets for profitable sales growth for all allocated product lines.
• Service existing clients and establish new accounts by planning and marketing activities.
• Monitor competition by gathering current marketplace information on new services and products relevant to EHA Clinics’ business.
• Schedule product and service description presentations, and prepare appropriate documents such as brochures and proposals, etc.
• Answer customers’ questions and provide information on our services, medical equipment, and pharmaceuticals distribution.
• Keep the leadership of EHA Clinics informed by submitting activity and results reports.
• Recommend improvements for processes, service delivery, and policies to ensure you achieve revenue targets.
• Effectively follow-up on all generated and assigned leads.
• Contribute to team effort by accomplishing related results as needed.

Marketing:

• Develop innovative ways to communicate EHA Clinics’ facilities, products, and services to potential and existing customers.
• Work with the Communications and Branding Coordinator to Implement internal and external marketing campaigns.
• Liaise with the Communications and Branding coordinator to oversee the design process of EHA Clinic’s publicity materials.
• Participate in marketing events such as exhibitions, conferences, etc.
• Identify new opportunities and threats within the customer environment and channel them through to the appropriate quarters.
• Continuously evaluate the effectiveness of all marketing activities.
• Prepare and submit proposals or brochures to prospective clients.

Relationship Management:

• Gather information from customers to understand their needs and detailed requirements.
• Maintain contact with the customers and stakeholders constantly to ensure satisfaction and determine their needs.
• Be responsible for serving as the liaison between the company and customers.
• Establish productive, professional relationships with key personnel in assigned customer accounts.

Service Level Management:

• Ensure that service delivery meets agreed service levels.
• Create and maintain a catalog of available services.
• Diagnose service delivery problems and initiate actions to improve levels of service.

Requirements

• The requirements listed below convey the knowledge, skills, and ability required to successfully perform this job.

Required:

• A minimum of a Bachelor’s Degree in Marketing, Business Administration, or related field.
• Minimum 6+ years proven experience in Sales and Marketing and Relationship Manager.
• Proven track record of meeting and exceeding sales targets.
• Customer service skills.
• Experience tracking relevant KPIs (e.g. customer satisfaction).

Desired:

• Experience in the healthcare industry or pharmaceutical distribution industry will be a strong advantage.

Functional Competencies:

• Strong customer service ethics
• Improvement Focus
• Flexibility as there could be lots of travel involved
• Strong networking and negotiation skills
• Strong leadership skills
• Ability to work well in a team setting
• Reliable and ethical, respecting customers’ confidentiality
• Strong communication and business acumen
• Good numeracy skills
• Ability to explain complex information in simple terms
• Timely feedback and reporting any deviations from initial plans.
• Provision of quality customer service.
• Excellent communication and interpersonal skills.
• Ability to communicate well and able to work with team members of different levels at different locations.
• Ability to exercise sound judgment and make decisions based on accurate and timely analysis.
• Strong Computer Proficiency.
• Ability to pay attention to details and excellent reporting skills.
• Good customer service orientation.

Remuneration

• Competitive salary based on our salary scale. 
• The following benefits are available with this offer of employment:
• Healthcare: EHA Clinics will cover medical expenses for yourself, your spouse, and up to two dependents. Further details are contained in the EHA Clinics Employee Handbook.  
• Group Life Assurance: EHA Clinics provides life insurance for team members. This insurance is payable in the event of your death. The effective date of coverage will be upon successful completion of your probationary period.
• Group & Personal Accident: EHA Clinics provides Accidental Death and Dismemberment Insurance (ADD) for you as our employee. AD&D covers death by accidental means (rather than natural causes) and dismemberment. The effective date of coverage is your hire date.
• Pension: EHA Clinics supports employee retirement preparation and investment by paying a 10% pension contribution on top of the statutory pension contribution of 8% that is already factored into your salary.
• Annual Leave: You are entitled to 21 days paid annual leave accrued at 1.75 days/month (based on full-time work schedule).

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Location: Kano (Travel required for meetings and other ad hoc activities)
Department: Clinical Services 

Job Summary

• The Project Manager, Community Health, will work closely with the Medical and Operations team of EHA Clinics to drive a sustainable, low-cost community healthcare delivery model accessible to individuals and families in the places they live and work.  
• For Nigeria to make progress towards Universal Health Coverage, it will require an exponential increase in access to quality primary care and community healthcare services. The Project Manager, Community Health will drive the effort to reach communities with healthcare services and products, social insurance, and other products/services to improve health and wellbeing.

Key Responsibilities

• Manage a team of community health nurses (CHNs), community health extension workers (CHEWs), community volunteers, and marketers to deliver high-quality community-based health care.
• Actively monitor the performance of team members to ensure they meet service delivery, sales, membership, and other program targets.
• Identify barriers to service delivery and develop strategies to overcome them.
• Rapidly and iteratively pilot CHEW initiatives in selected communities to test feasibility, acceptability, and profitability before expanding them throughout the program.
• Expand the portfolio of products and services that CHEWs will sell in the communities based on market analysis.
• Organize community health events to promote our services and memberships.
• Using the geographical boundaries, develop a clear list of potential target groups and vigorously engage them for membership enrolment and service delivery.
• Support in the hiring and supervise EHA Clinics CHEW teams of nurses and CHEWs.
• Training and mentoring of service providers on sales and marketing techniques.
• Work with the EHA Clinics team to develop training programs for CHEWs.
• Co-opt key opinion leaders, community leaders, community stakeholders, local and state government officials to facilitate the growth of the program.
• Assist in community-based healthcare research studies and projects by co-creating study proposals, grant applications, etc.
• Maintain an adequate inventory of medicines, tests, and supplies to ensure uninterrupted service delivery.
• Support and assist with different forms of data gathering and analysis
• Prepare proposals for partnerships and other purposes.
• Continuously seek ways to improve service delivery.

Requirements

• The requirements listed below convey the knowledge, skills, and ability required to successfully perform this job.

Required:

• A minimum of a Bachelor’s Degree preferably in a health-related field e.g. Public Health, Nursing, Medicine, or related field.
• Minimum 6+ years experience in managing field health workers.
• Ability to manage your team’s performance effectively.
• Fluent in Hausa and proficient in written and spoken English.
• Experience in being a change agent leading complex transformational activities.
• Strong Project Management skills.
• Experience with administrative and accounting procedures.

Desired:

• An experienced candidate with an MBBS or a BSN.
• An MSc in Public Health or related field.
• Good interpersonal skills and communication with a wide variety of patients, medical staff, and caregivers

Functional Competencies:

• Compassionate and sensitive to patients’ needs and concerns.
• Good documentation and analytical skills.
• Strong organizational and time-management skills.
• Improvement Focus.
• Ability to explain complex information in simple terms.
• Change Management and Project Management skills.
• Strong Computer Proficiency.
• Good communications and interpersonal skills.

Remuneration

• Competitive salary based on our salary scale. 
• The following benefits are available with this offer of employment:
• Healthcare: EHA Clinics will cover medical expenses for yourself, your spouse, and up to two dependents. Further details are contained in the EHA Clinics Employee Handbook.  
• Group Life Assurance: EHA Clinics provides life insurance for team members. This insurance is payable in the event of your death. The effective date of coverage will be upon successful completion of your probationary period.
• Group & Personal Accident: EHA Clinics provides Accidental Death and Dismemberment Insurance (ADD) for you as our employee. AD&D covers death by accidental means (rather than natural causes) and dismemberment. The effective date of coverage is your hire date.
• Pension: EHA Clinics supports employee retirement preparation and investment by paying a 10% pension contribution on top of the statutory pension contribution of 8% that is already factored into your salary.
• Annual Leave: You are entitled to 21 days paid annual leave accrued at 1.75 days/month (based on full-time work schedule).

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Location: Abuja or Kano (Some travel may be required for meetings and other ad hoc activities)
Department: Operations

Job Summary

• The Lean and Quality Manager will be responsible for driving continuous improvement initiatives throughout EHA Clinics’ by using LEAN methodologies.
• You will perform quality audits, work with team leads to come up with improvements, and drive implementation of these improvements to ensure our services meet the needs of our customers.
• The LEAN and Quality Manager will work with the leadership of EHA Clinics to ensure that LEAN principles become a part of our culture.

Key Responsibilities

• Lead company-wide continuous improvement efforts through the use of LEAN tools such as Kaizen, 5S, Standard Work, TPM, Visual Management, etc.
• Assess the quality of our products or services through a variety of stress tests.
• Build and maintain the foundation for continuous improvement by ensuring the effective functioning of transformation activities aligned to a Lean Operating System.
• Lead Quality Improvement initiatives and establish defined Quality Management Systems.
• Work with the leadership team to provide recommendations and solutions to quality issues.
• Ensure EHA Clinics is compliant with quality documentation and requirements.
• Review and standardize control plans, closed-loop corrective action systems, and quality management systems in all our facilities.
• Drive continuous adherence to the Quality Management System and related accreditation requirements e.g. JCI, etc. 
• Serve as lean subject matter expert - continuous improvement leader for EHA Clinics by providing knowledge, coaching, and mentoring on Lean Principles and Methods within the organization.
• Onboarding and training new quality control team members.
• Staying up to date with new quality control techniques and methods.

Requirements
Required:

• A minimum of a Bachelor’s Degree in Business Administration, Engineering, or related field. 
• Minimum 6+ years in a similar role, preferably in the healthcare or pharmaceuticals space. 
• Previous experience in deploying LEAN in an organization. 
• Experience in being a change agent leading complex transformational activities.
• Strong Project Management skills.

Desired:

• An MBA or MSc in a related field.
• Experience in the healthcare industry or pharmaceutical distribution industry will be a strong advantage.
• Being certified in LEAN is a strong advantage.
• Experience in the use of project management tools such as ASANA.

Functional Competencies:

• Improvement Focus.
• Ability to explain complex information in simple terms.
• Change Management and Project Management skills.
• Strong Computer Proficiency.
• Good communications and interpersonal skills. 

Remuneration

• Competitive salary based on our salary scale.  

Other Benefits:
The following benefits are available with this offer of employment:

• Healthcare: EHA Clinics will cover medical expenses for yourself, your spouse, and up to two dependents. Further details are contained in the EHA Clinics Employee Handbook.  
• Group Life Assurance: EHA Clinics provides life insurance for team members. This insurance is payable in the event of your death. The effective date of coverage will be upon successful completion of your probationary period.
• Group & Personal Accident: EHA Clinics provides Accidental Death and Dismemberment Insurance (ADD) for you as our employee. AD&D covers death by accidental means (rather than natural causes) and dismemberment. The effective date of coverage is your hire date.
• Pension: EHA Clinics supports employee retirement preparation and investment by paying a 10% pension contribution on top of the statutory pension contribution of 8% that is already factored into your salary.
• Annual Leave: You are entitled to 21 days paid annual leave accrued at 1.75 days/month (based on full-time work schedule). 

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Location: Abuja or Kano (Some travel may be required for meetings and other ad hoc activities)
Department: Operations

Job Summary

• The Client Relations Manager will create and develop long-term relationships with customers that will ensure retention, loyalty and generate revenue. You will be required to ensure customers are satisfied with our services by listening to their complaints or concerns and resolving them.
• You should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them. Your goal will be to help us safeguard our revenue and retain our customers.

Key Responsibilities

• Establish productive, professional relationships with key personnel in assigned customer accounts.
• Create plans to identify and address our clients’ business needs.
• Follow up on customers’ complaints and develop action plans to meet the identified needs, while liaising with concerned units for corrective action where necessary.
• Work with the sales team to up-sell or cross-sell services and products.
• Collect client feedback about their experience through several mediums e.g. meetings, surveys, etc.
• Act as point of contact for complaints and escalate complaints and/or feedback to the relevant departments promptly.
• Study competition to find new ways to retain customers.
• Ensure both EHA Clinics and our clients adhere to contract terms.
• Set sales and revenue targets and work diligently to meet them.
• Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs.
• Work with Senior Manager - Clients Operations, to Define and Optimize Customer Lifecycle.
• Enhance Effectiveness and Efficiency Through Technology.
• Ensure that service delivery meets agreed service level agreements.
• Diagnose service delivery problems and initiate actions to improve levels of service.
• Continuously seek ways to improve Clients Relations processes and activities. 

Requirements
The requirements listed below convey the knowledge, skills, and ability required to successfully perform this job.

Required:

• A minimum of a Bachelor’s Degree in Marketing, Business Administration, or related field.
• Minimum 5 years proven experience as a Client Relations Manager, Customer Success Manager, or Relationship Manager.
• Proven track record of meeting and exceeding targets.
• Background in customer service.
• Experience tracking relevant KPIs (e.g. customer satisfaction).
• Computer proficiency, with

Desired:

• Experience in the healthcare industry or pharmaceutical distribution industry will be a strong advantage.

Functional Competencies:

• Strong networking and interpersonal skills.
• Excellent communication and negotiation skills.
• Ability to communicate well and able to work with team members of different levels at different locations.
• Strong problem-solving and creative skills.
• Ability to exercise sound judgment and make decisions based on accurate and timely analysis.
• Strong Computer Proficiency.
• Ability to pay attention to details and excellent reporting skills.
• Good customer service orientation.
• A customer-oriented attitude.
• Ability to work well with a team.

Remuneration

• Competitive salary based on our salary scale.  

Other Benefits:
The following benefits are available with this offer of employment:

• Healthcare: EHA Clinics will cover medical expenses for yourself, your spouse, and up to two dependents. Further details are contained in the EHA Clinics Employee Handbook.  
• Group Life Assurance: EHA Clinics provides life insurance for team members. This insurance is payable in the event of your death. The effective date of coverage will be upon successful completion of your probationary period.
• Group & Personal Accident: EHA Clinics provides Accidental Death and Dismemberment Insurance (ADD) for you as our employee. AD&D covers death by accidental means (rather than natural causes) and dismemberment. The effective date of coverage is your hire date.
• Pension: EHA Clinics supports employee retirement preparation and investment by paying a 10% pension contribution on top of the statutory pension contribution of 8% that is already factored into your salary.
• Annual Leave: You are entitled to 21 days paid annual leave accrued at 1.75 days/month (based on full-time work schedule). 

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Department: Lab
Reports to: Practice and Quality Assurance Manage

Job Summary

• The Laboratory Scientist will be expected to provide first-class services by applying skills and scientific knowledge to support accurate medical diagnoses and the wellbeing of our patients. In this role, you will perform a variety of laboratory tests and procedures to assist in diagnosing, monitoring, treating and preventing disease.

Essential Duties and Responsibilities

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

Laboratory Scientist Duties:

• S/he collect and analyze body fluids, tissue and other substances to determine normal or abnormal findings.
• You'll operate sophisticated equipment and instruments to identify the results. Both technicians and technologists perform tests and procedures that physicians or other healthcare personnel order.
• Maintains quality results by running standards and controls, verifying equipment function through routine equipment maintenance and advanced troubleshooting; calibrating equipment utilizing approved testing procedures; monitoring quality control measures and protocols.
• Identifies and communicates abnormal results by alerting supervisory personnel, the patient physician, or nurse.
• S/he will need to be able to conduct the following investigations;
• (Toxicology) identifies the presence or quantity of drugs of abuse, therapeutic drugs, and toxic substances by operating toxicology instrumentation and performing manual methods for the performance of drug screens, blood alcohol levels, and carbon monoxide levels.
• (Chemistry) provides test results for patient diagnosis and treatment by operating chemistry equipment; performing hand chemistries.
• (Hematology) provides test results for patient diagnosis and treatment by operating hematology, urinalysis, and coagulation equipment; performing manual methods of differentials.
• (Immunology) provides test results for patient diagnosis and treatment by operating equipment such as the gamma counter, spectrophotometer, densitometer, and through methods such as radioimmunoassay, enzyme immunoassay, and serological testing.
• (Microbiology) provides physician with information for treatment of patient infection by performing technical procedures for the identification or susceptibility of bacteria, parasites, fungi, and mycobacteria.
• (Blood bank) ensures the patient of receiving compatible blood/blood components by completing blood typing, antibody screening, compatibility testing, and antibody identification procedures.
• (Blood bank) assures future retrieval of patient transfusion information by preparing patient packets and maintaining blood bank database.
• Organizes work by matching computer orders with specimen labeling; sorting specimens; checking labeling; logging specimens; arranging reports for delivery; keeping work surfaces clean and orderly.
• Using a Lab Information Management System for specimen tracking, results entry and reporting.
• Contributes to a safe and secure environment for patients, visitors, physicians and co-workers by following established standards and procedures; complying with legal regulations.
• Maintains patient’s confidence by keeping laboratory information confidential.
• Serves and protects the Diagnostic firm by adhering to professional standards, laboratories policies and procedures, federal, state, and local requirements, and other pre-specified standards.
• Enhances laboratory services and laboratory reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Other duties as assigned from time to time

Patient & Family Education / Support:

• Provide emotional support and measures to alleviate fear and anxiety.
• Assess patient and family readiness and identifying learning needs.
• Lead/encourage multidisciplinary approach for patient’s discharge.
• Develop and implement the teaching plan utilizing patient education manual.
• Document patient and family education.
• Participate in voluntary community health activities to promote, maintain and restore health and prevent diseases.
• Adheres to Policies and Procedures.
• Adheres to EHA Clinics Code of Conduct as well as ethical standards of the field.

Customer Service Requirements:

• Must have excellent customer service skills and communication skills
• Must be able to plan and perform daily activities in an organized manner.
• Must be kind, compassionate, dedicated and patient.
• Must have the ability to handle different kinds of emotions as well as manage on the job stress.
• Must be focused, very detailed and be creative in making decision.
• Must be physically and mentally stable to  handle extended shifts as well as mental pressure and traumatic events.
• Must be able to review, analyze and respond to different situations they encounter daily.
• Must be able to think critically in adapting to change, judging situations and taking appropriate decisions.

Professional Development:

• EHA Clinics requires all staff to keep their knowledge and skills up to date
• S/he is expected to continue to learn throughout their career at EHA Clinics through continuing professional development (CPD). The professional body relating to specialist areas will have information on the type of CPD to be carried out and how much should be completed each year. 

Key Areas of Note:

• Ensure continuing education, training and development is undertaken to meet clinical governance guidelines for Continuing Professional Development and a Personal Development Plan. 
• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Perform a variety of research and analysis tasks associated with improvement of clinical care, medical diagnosis, and treatment where appropriate.
• Audit of clinical practice and review of relevant literature. 
• Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.
• Provide literature reviews and the like; review, analyze and determine the significance of a variety of diagnostic test results

Qualifications & Training

• A minimum Bachelor of Science degree in laboratory science from an accredited university.
• Candidate must possess a Certification from the Associate of the Institute of Medical Laboratory Science Council of Nigeria (AMLSCN)
• Candidate must possess a current practising license.
• Relevant Certification will be an added advantage.

Work Experience:

• Minimum 3 years working experience in a Medical Laboratory, Clinic or hospital.

Key Skills and Attributes:

• Computer literacy
• Excellent Communication
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail 

Salary

• Competitive salary scale based on improvements from the CONMESS and CONHESS salary structures as well as surveys from top private hospitals in Nigeria. Salary is negotiable but performance-based. Base salary constitutes 70%, while 30% is a bonus based on predefined individual performance indicators and monthly organizational performance. 

Other Benefits
The following benefits are available with this offer of employment:

• Health Insurance: EHA Clinics will cover medical expenses for yourself, your spouse and up to two dependents. Further details are contained in the Nigeria Addendum to the EHA Clinics Employee Handbook.  
• Group Life Assurance: EHA Clinics provides life insurance for you as our employee. This insurance is payable in the event of your death. The effective date of coverage will be upon successful completion of your probationary period.
• Group & Personal Accident: EHA Clinics provides Accidental Death and Dismemberment Insurance (ADD) for you as our employee. AD&D covers death by accidental means (rather than natural causes) and dismemberment. The effective date of coverage is your hire date.
• Pension: EHA Clinics supports employee retirement preparation and investment by paying a 10% pension contribution on top of the statutory pension contribution of 8% that is already factored into your salary.
• Annual Leave: You are entitled to 21 days paid annual leave accrued at 1.75 days/month. Employees may begin scheduling leave with their direct supervisor upon successful completion of their probationary period.