Latest Vacancies at e.Stream Networks Limited

Direct reports: Service Delivery Team Lead, Solution Architect, Pre-sale Executive.

Job Description

• The Business Solutions Manager is responsible for managing, coordinating and development of new products, services and delivery of projects.
• The incumbent is also expected to evaluate and resolve customer technical feasibilities, propose solutions, design optimization, design/development of new services and user testing.

Duties and Responsibilities
Strategic Insight and Integration:

• Proactively assesses the customer needs by finding out what information, products or services the customer requires for the purpose of formulating a business case and delivering an effective variety of services to help the customer exceed their business objectives.
• Coordinate the design, development and delivery of products that matches customer requirement.

Technical / Analysis and Problem Solving:

• Responsible for coordinating all activities surrounding the development and delivery of a service solution for all customer request.
• Responsible for designing a comprehensive and cost effective solutions that meets client’s needs by gathering customers’ requirements, design architecture,development, testing/nursery and documentation.
• Responsible for coordinating the design, development and implementation of new products and services in order to service a market segment.
• Develop and produce service design output for review and evaluation.
• Ensure timeline for projects are taken into consideration in the schedule change during design.

Leadership:

• Provide overall leadership for the unit and promote discretional behaviours among employees.
• Create and drive a vision for the department in line with corporate goals
• Responsible for the overall performance of the department.
• Lead and motivate team members – encouraging them to deliver quality results.

Interpersonal, Relationship Management & Collaboration:

• Liaise with 3rd party vendors to deliver projects.
• Promote internal customer service and track timelines of TATs for internal deliverables.
• Provide coaching and mentoring for employees in the department.

Communication:

• Deliver periodic and regular reports to management on product development activities, challenges and results.
• Share/communicate departmental goals, expectations, performance standards and results with employees.
• Provide regular important update to employees.
• Seek and provide useful feedback to employees.
• Generate and submit periodic report on departmental issues to management for informed decision making

Customer Focus:

• Identify customer needs and align same with product design initiatives
• Provide platforms to receive customers’ feedback
• Ensure prompt resolution of customers’ complaint

Financial Management:

• Develop and track performance of annual budget for the department.

Requirements
Education & Work Experience:

• Bachelor’s degree in Information Technology, Computer Science, Electrical Electronics Engineering or related field.
• Minimum of 7 years work experience in a relevant role.
• Network experience in an ISP environment or a systems integration company with specialization in enterprise and service provider routing and switching solutions.
• Affiliation with relevant professional bodies.

Competency, Skills & Certifications:

• Certification in CCNP, ITIL or equivalent certifications
• Product Development.
• Innovation Management.
• Project Management Certifications (PMP, Prince 2, etc.)
• ISP Network Design.
• RF Technology Skills.
• Leadership.
• Customer Service.
• Market Research.
• Relationship & People Management

KPIs:

• Successful delivery of approved new products and service for a new market segment.
• Successful delivery of approved service solution for all customers.

Working conditions

• The incumbent may be required to sit in cold (air conditioned) rooms for a long time.
• The incumbent may be required to travel out of station often.

Physical Requirements:

• This position does not require any physically demanding task. However, the incumbent should be physically fit to withstand the mental demands.

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Reports to: Business Solutions Manager

Job purpose

• The Service Solution Executive is responsible for ensuring excellent service delivery to all customers by designing solutions that meets customer requirement at all times.

Duties and Responsibilities

Pre-Sales & General Operations:

• Liaise with Sales team and Service Delivery team to understand clients requirement prior to service design stage.
• Design cost-effective connectivity solutions that meets new and evolving clients requirement.
• Facilitate peer review sessions to discuss project scope, budget and time and suggest cost-effective solutions.
• Prepares Bill of Materials for clients’ solution design projects and systems integration.
• Prepare weekly, monthly, and quarterly reports
• Preparation of Technical Proposal for Bids.
• More than average knowledge of last mile technologies – Fiber, Microwave, Wi-Fi, VSAT
• Manage other special projects as would be assigned as need arises by Business Development Manager.
• Second Level escalation on service related issues.
• Innovate service design operations.
• Provide accurate and standard designs

Documentation:

• Prepare and update design documents; Service Overview, Pre-Qualification, Network designs.
• Documentation of Technical Proposal for Bids.

Service Solution/Design:

• Provides leadership and technical expertise to other network engineers in the technical team
• Liaise with IP networks specialist to ensure new products and solutions are fully supported
• Liaise with IP Specialist and Core Networks manager to design advanced routing and switching solutions for eStream Core Network.
• Innovative backup to the Business Development Manager
• Act as second level of support for any service related issues.

People Management:

• Maintain good customer relationship.
• Carry out any other duties as assigned from time to time.

Quality Assurance:

• Strict Compliance to Quality Management System and Safety Procedures.
• Conforms to policies, procedures and Process on Service Deployment.
• All other duties may be assigned to you by your Line Manager.

Requirements
Education Qualification / Experience:

• 4-6 Years Post Graduate cognate experience.
• Demonstrated problem solving ability.
• Ability to multi task in a highly complex, ambiguous environment
• HND/Bachelor’s Degree in: Electrical & Electronics Engineering/Computer Science/Computer Engineering/Information Technology
• CCNP Routing & Switching /Service Provider or CCDP certification is a must.
• Other Qualifications include MTCNA and CCDA

Leadership/Managerial:

• Meeting Sales Goals, Negotiation, Selling to Customer Needs, Motivation for Sales, Sales Planning, Building Relationships, Coaching, Managing

Processes, Market Knowledge, Developing Budgets, Staffing:

• Must be excellent at conflict resolution.
• Must be Results Oriented
• Excellent interpersonal skills
• Ability to develop effective solution to meets client’s needs

Business/Personal Skills:

• Strong organizational office ethics
• Superior attention to details
• Strong verbal communications ethics.
• Must be Results Oriented

Functional Skills:

• More than average knowledge in Last mile technologies (VSAT, Microwave, Wi-Fi, LTE, 4G, WiMAX and Optic Fiber)
• Professional level knowledge of Layer 2 and Layer 3 technologies
• Must demonstrate advanced hands-on experience with BGP
• Must demonstrate advanced knowledge routing and switching skills
• Very good Problem solving skills
• Good knowledge of Unified Communications.
• Good knowledge of VPN solutions (Site-to-Site, DMVPN, MPLS VPN)

Key Performance Indicators/Performance Goals:

• Design cost-effective connectivity solutions that meets new and evolving clients requirement.
• More than average knowledge of last mile technologies – Fiber, Microwave, Wi-Fi, VSAT
• Liaise with Sales team and Service Delivery team to understand clients requirement prior to service design stage.
• Strict compliance to QMS Standards.

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Direct Reports: IP Engineer

Job Purpose

• The IP Networks Specialist is responsible for designing and optimizing eStream Core IP network which supports various connectivity solutions such as internet, VPN, IP Telephony, Data Center Managed & Hosted services, IPTV and VoIP.

Duties and Responsibilities
Strategic Insight and Integration:

• Assist the NPO manager to achieve the corporate objectives
• Attend project & departmental meetings
• Provide inputs to the departmental annual budget
• Provide technological innovation to improve core network processes and network support for new products

Technical / Analysis and Problem Solving:

• Constant review of core network design with a view to optimize the network
• Responsible for configuring core and edge routers for design implementation as well as BTS integration
• Responsible for maintaining BGP peering with Upstream providers and downstream clients
• Provide technical solutions to network issues escalated to the 2nd level.
• Responsible for maintaining policies on the bandwidth manager
• Responsible for IP address planning and management of IP address database for the entire core network.

Leadership:

• Team lead for special core network projects
• Training & knowledge sharing for junior engineers and other team members
• Responsible for scheduling and implementing quarterly maintenance of Core devices.

Interpersonal, Relationship Management & Collaboration:

• Liaise with 3rd party vendors to deliver projects
• Partner with Service Deployment and Product Development teams to provide solutions to clients

Communication:

• Escalate service impacting issues outside span of control to the NPO Manager.
• Deliver weekly reports on the status of the network
• Generate and submit periodic project and operational reports to the NPO Manager for informed decision making

Customer Focus:

• Monitor the core network to provide 99% service availability

Financial Management:

• Recommend & Implement cost saving initiatives

Requirements
Education & Work Experience:

• Bachelor’s degree in Information Technology, Computer Science, Electrical Electronics Engineering or related field
• Minimum of 5 years work experience in a relevant role.
• Network experience in an ISP environment or a Systems Integration company with specialization in enterprise and service provider routing and switching solutions.
• Affiliation with relevant professional bodies

Competency, Skills & Certifications:

• CCNP Routing & Switching/SP
• At least 3 years practical experience in managing and implementing network solutions using OSPF and BGP routing protocols
• At least 3 years experience in deploying MPLS L2VPN and L3VPN solutions for clients
• Relationship & People Management

KPIs:

• Achievement of 99% Availability of core networks devices and base station backhauls
• Successful delivery of approved network expansion and optimization projects within the time and budgets constraints
• Resolution of escalated incidents within 30 minutes of escalation
• Number of new technological initiatives

Working Conditions

• The incumbent may be required to sit in an open office.
• The incumbent may be required to travel out of station often.
• Physical requirements
• This position does not require any physically demanding task. However, the incumbent should be physically fit to withstand the mental demands.