Service Solution Executive at e.Stream Networks (Nigeria) Limited

Reports to: Business Solutions Manager

Job purpose

• The Service Solution Executive is responsible for ensuring excellent service delivery to all customers by designing solutions that meets customer requirement at all times.

Duties and Responsibilities

Pre-Sales & General Operations:

• Liaise with Sales team and Service Delivery team to understand clients requirement prior to service design stage.
• Design cost-effective connectivity solutions that meets new and evolving clients requirement.
• Facilitate peer review sessions to discuss project scope, budget and time and suggest cost-effective solutions.
• Prepares Bill of Materials for clients’ solution design projects and systems integration.
• Prepare weekly, monthly, and quarterly reports
• Preparation of Technical Proposal for Bids.
• More than average knowledge of last mile technologies – Fiber, Microwave, Wi-Fi, VSAT
• Manage other special projects as would be assigned as need arises by Business Development Manager.
• Second Level escalation on service related issues.
• Innovate service design operations.
• Provide accurate and standard designs

Documentation:

• Prepare and update design documents; Service Overview, Pre-Qualification, Network designs.
• Documentation of Technical Proposal for Bids.

Service Solution/Design:

• Provides leadership and technical expertise to other network engineers in the technical team
• Liaise with IP networks specialist to ensure new products and solutions are fully supported
• Liaise with IP Specialist and Core Networks manager to design advanced routing and switching solutions for eStream Core Network.
• Innovative backup to the Business Development Manager
• Act as second level of support for any service related issues.

People Management:

• Maintain good customer relationship.
• Carry out any other duties as assigned from time to time.

Quality Assurance:

• Strict Compliance to Quality Management System and Safety Procedures.
• Conforms to policies, procedures and Process on Service Deployment.
• All other duties may be assigned to you by your Line Manager.

Requirements
Education Qualification / Experience:

• 4-6 Years Post Graduate cognate experience.
• Demonstrated problem solving ability.
• Ability to multi task in a highly complex, ambiguous environment
• HND/Bachelor’s Degree in: Electrical & Electronics Engineering/Computer Science/Computer Engineering/Information Technology
• CCNP Routing & Switching /Service Provider or CCDP certification is a must.
• Other Qualifications include MTCNA and CCDA

Leadership/Managerial:

• Meeting Sales Goals, Negotiation, Selling to Customer Needs, Motivation for Sales, Sales Planning, Building Relationships, Coaching, Managing

Processes, Market Knowledge, Developing Budgets, Staffing:

• Must be excellent at conflict resolution.
• Must be Results Oriented
• Excellent interpersonal skills
• Ability to develop effective solution to meets client’s needs

Business/Personal Skills:

• Strong organizational office ethics
• Superior attention to details
• Strong verbal communications ethics.
• Must be Results Oriented

Functional Skills:

• More than average knowledge in Last mile technologies (VSAT, Microwave, Wi-Fi, LTE, 4G, WiMAX and Optic Fiber)
• Professional level knowledge of Layer 2 and Layer 3 technologies
• Must demonstrate advanced hands-on experience with BGP
• Must demonstrate advanced knowledge routing and switching skills
• Very good Problem solving skills
• Good knowledge of Unified Communications.
• Good knowledge of VPN solutions (Site-to-Site, DMVPN, MPLS VPN)

Key Performance Indicators/Performance Goals:

• Design cost-effective connectivity solutions that meets new and evolving clients requirement.
• More than average knowledge of last mile technologies – Fiber, Microwave, Wi-Fi, VSAT
• Liaise with Sales team and Service Delivery team to understand clients requirement prior to service design stage.
• Strict compliance to QMS Standards.