Latest Vacancies at Airtel Nigeria

Purpose of the Job (Brief)

• The CX App Support SME is responsible for governance and management of customer facing application management teams to deliver application support services related to applications, tools and utilities for Airtel Nigeria IT operation.
• This role will oversee managed service operation staff to ensure that operational commitments are consistently delivered for Airtel Nigeria.
• The SME will be reporting to Operations Lead.

Key Responsibilities

• Delivering activities in line with Customer Service Application domain strategy and initiatives to support IT enablement to drive sales in Airtel Nigeria.
• Ensure Application Uptime with 99% for all CX Based Applications
• Delivering seamless IT Operation of Airtel Nigeria business for CX Application management supporting KYC, USDM et al
• Promoting continuous improvement of processes and delivery of results within assigned domain.
• Optimizing Change requirement delivery for faster time to market and ensuring first time right efficiency and product release.

Education & Experience

• M.Sc / Bachelor's Degree in Computer Science, Systems Analysis or a related study.
• 5 - 7 years of work experience on Pre-paid/Post-Paid/Enterprise/VAS/Mobile-Money Application operations support.
• Experience working in multi-vendor managed service IT operating model.
• Exposure to IT Service Management framework with good vendor management skill.

Skills & Competencies:

• Excellent understanding of the Telco IT domain as well as architecture understanding for IT applications in a telecom environment.
• Expertise in the area of managing Enterprise, Pre-paid, Post-paid, VAS, related applications.
• Demonstrate interest in open source environment.
• Solid knowledge on IT Service management framework.
• Ability to plan, and organize larger activities
• Excellent communication skills - written and verbal.
• Ability to apply multiple technical solutions to business problems.
• Ability to assess the value from functions and capabilities of new technologies.

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Purpose of the Job (Brief)

• To ensure total compliance of Account Payable transactions to Company’s policies and procedures and strict adherence to the regional DOA.

Key Responsibilities

• Ensure that all Operating Expenditure (OPEX) transactions posted for Network, Marketing, IT, S&D, CSD, VAS, B&C, CSR, HR, Legal and Admin are captured appropriately in the correct account codes
• Ensure that all booked invoices are reversed from the prior period accruals accurately
• Ensure that all accrual expense booked for the month have verifiable back-up scheduled as forwarded by the User Group.
• Ensure timely submission of validated user group input to ACE.
• Ensure accuracy and completeness of review decks for Network, Marketing, IT, S&D, CSD, VAS, B&C, CSR, HR, Legal and Admin Expenses.
• Follow up with vendors to obtain SOA for reconciliation and forward all SOA received to ACE
• Ensure reconciliation are done in line with group policy and Opco Target for reconciliation
• Follow up to ensure NDC are obtained for all reconciliation done
• Follow up to ensure reconciliation open issues do not age above above 30 days
• Ensure timely preparation of DTR and AG Alignment Schedule
• Ensure that all adhoc reporting requirement for Account Payable as requested by the Group is performed within two (2) days of request. Where this is not possible an escalation is required.
• Ensure Balance Sheet Reconciliation is done for all allocated accounts
• Ensure timely submission of intercompany debit note to HQ
• Ensure monthly reconciliation of clearing account t
• Ensure timely submission of auditors schedules
• Attend to queries raised by auditors during internal and external audit;
• Ensure that all Provision for expenses do not age beyond 90 days without any escalation.
• Ensure monthly balance sheet reconciliations for allocated accounts
• Ensure account clean-up for reconciling items arising from balance sheet reconciliation.

Educational Qualification & Experience

• University Degree in Accounting or related discipline.
• Chartered Accountant: ACCA / ACA
• Minimum of 2 years post-NYSC experience in Financial Accounting
• Adept user of Accounting packages; Sage Line 500 , Oracle ERP and ASI
• Proficient in the use of Microsoft Office tools.

Skills & Competencies:

• Good Communication(Oral & Written) and Inter-personal skills.
• Detail Oriented and Analytical.
• Spontaneous and logical.
• Strong ethics.
• High Discipline and professionalism.
• Self-Motivated and Passionate.
• Team player.