Latest Jobs at XEJet

Job Summary 

• The Passenger Service Executive is responsible for delivering excellent customer service to passengers throughout their travel journey. The role involves managing check-in procedures, boarding operations, arrival services, baggage handling support, and customer inquiries while ensuring compliance with airline policies, safety standards, and regulatory requirements. The Passenger Service Executive serves as a key point

of contact for passengers and contributes to a positive travel experience. 

Key Responsibilities

• Process passenger check-in, ticket verification, seat allocation, and boarding pass issuance in accordance with company procedures. 
• Conduct boarding and arrival activities, ensuring passengers are handled safely, efficiently, and courteously. 
• Assist passengers with travel information, flight schedules, baggage requirements, and general inquiries. 
• Handle special service requests for unaccompanied minors, elderly passengers, passengers with reduced mobility, and other special categories of travelers. 
• Address passenger complaints and service-related issues professionally, escalating matters where necessary. 
• Verify travel documents and ensure compliance with airline, airport, immigration, and security requirements. 
• Assist in baggage handling processes, including reporting, tracing, and resolving delayed, damaged, or lost baggage cases. 
• Coordinate with flight crew, security personnel, ground handlers, and airport authorities to ensure smooth passenger movement and flight operations. 
• Maintain accurate operational records, passenger manifests, incident reports, and other required documentation. 
• Ensure adherence to company policies, customer service standards, aviation safety regulations, and security procedures at all times. 

Qualifications and Experience  

• Bachelor's Degree or HND in any relevant discipline. 
• Minimum of 1–3 years' experience in customer service, airline operations, airport services, hospitality, or a related field. 
• Experience in passenger handling or airline operations is an added advantage. 

Required Competencies

• Excellent customer service and interpersonal skills. 
• Strong verbal and written communication skills. 
• Ability to remain calm and professional under pressure. 
• Good problem-solving and conflict-resolution skills. 
• Attention to detail and accuracy.  

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Job Summary  

• As the Passenger Service Supervisor, you will be responsible for supporting the Station Manager in the day-to-day coordination of airport and ground operations at the assigned station. The role ensures efficient passenger handling, flight turnaround activities, baggage operations, customer service delivery, and compliance with operational, safety, and security standards. The Passenger Service Supervisor serves as the first line of supervision for frontline staff and service providers, ensuring smooth station operations and excellent customer experience.  

Key Responsibilities  

• Supervise daily passenger service activities, including check-in, boarding, arrivals, baggage handling, and customer assistance. 
• Coordinate aircraft turnaround activities and ensure all ground operations are completed within established timelines. 
• Monitor frontline staff, service providers, and operational personnel to ensure compliance with company procedures and service standards. 
• Assist in maintaining compliance with aviation regulations, safety requirements, security procedures, and company policies. 
• Address passenger complaints, service recovery issues, and operational challenges promptly and professionally. 
• Monitor staff attendance, punctuality, grooming, and performance, escalating disciplinary issues to the Station Manager when necessary. 
• Prepare operational reports, flight documentation, incident reports, and other station records as required. 
• Liaise with airport authorities, ground handlers, security agencies, and other stakeholders on routine operational matters. 
• Assist in coordinating responses to flight delays, cancellations, disruptions, and emergency situations at the station. 
• Support the Station Manager in achieving operational performance targets, customer service objectives, and overall station efficiency. 

Qualifications and Experience

• Bachelor's Degree or HND in Aviation Management, Business Administration, Transport Management, or a related field. 
• Minimum of 3–5 years of experience in airline, airport, or ground handling operations. 
• Previous experience in a supervisory role is an added advantage. 

Required Competencies  

• Knowledge of airline and airport operations. 
• Understanding of passenger handling and ground operations procedures. 
• Knowledge of aviation safety and security requirements. 
• Strong supervisory and team leadership skills. 
• Excellent communication and interpersonal skills. 
• Good problem solving and decision-making abilities. 
• Customer service orientation. 
• Proficiency in Microsoft Office applications and operational reporting.  

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Job Summary

• As the Station Manager you will be responsible for overseeing all airline operations at the assigned station, ensuring the safe, secure, efficient, and cost-effective delivery of ground handling, passenger services, aircraft turnaround, cargo operations, and regulatory compliance. The role serves as the Company's representative at the station and is responsible for maintaining high standards of operational performance, customer service, safety, security, and stakeholder management. 

 Key Responsibilities  

• Oversee and coordinate all day-to-day station operations to ensure safe, secure, efficient, and on-time flight operations. 
• Supervise passenger handling activities, including check-in, boarding, arrivals, baggage services, and customer service delivery. 
• Monitor aircraft turnaround processes and coordinate with flight crew, engineering, dispatch, and ground handling teams to achieve operational efficiency. 
• Ensure compliance with all Company policies, aviation regulations, safety management systems (SMS), security requirements, and operational procedures. 
• Serve as the primary liaison between the airline and airport stakeholders, including regulatory authorities, security agencies, service providers, and airport management. 
• Lead, supervise, coach, and manage station personnel, including roster management, performance monitoring, discipline, and staff development. 
• Manage customer complaints, flight disruptions, delays, cancellations, and other operational challenges in a professional and timely manner. 
• Prepare and submit operational, safety, incident, and management reports while ensuring accurate station documentation and record-keeping. 
• Monitor station resources, assets, and operational expenses to ensure cost control, accountability, and effective utilization. 
• Coordinate emergency response activities at the station and ensure readiness to manage operational incidents, irregular operations, and crisis situations. 

Qualifications and Experience  

• Bachelor's Degree in Aviation Management, Business Administration, Transport Management, Operations Management, or a related discipline. 
• Minimum of 5–8 years of aviation experience, with at least 3 years in a supervisory or managerial role. 
• Experience in airline station operations, passenger services, ground handling, or airport operations. 

Required Competencies

• Strong knowledge of airline and airport operations. 
• Understanding of aviation regulations, safety, and security requirements. 
• Leadership and people management skills. 
• Excellent communication and stakeholder management abilities. 
• Strong problem-solving and decision-making skills. 
• Customer service orientation.