Latest Jobs at Workforce Group

Job Description

• We are seeking an experienced Key Accounts Manager with a background in the FMCG sector.
• The ideal candidate will have at least 2 years of experience managing key accounts and a proven ability to build and maintain relationships with decision-makers at major retailers such as Spar, Shoprite, and Just Rite.

Key Responsibilities

• Develop and execute account strategies to drive sales growth.
• Foster and maintain strong relationships with key accounts and their decision-makers.
• Collaborate with merchandisers to ensure optimal product placement and visibility.
• Analyze account performance and implement action plans to achieve sales targets.

Qualifications

• Minimum of 2 years of experience in Key Account Management, preferably within the FMCG industry.
• Strong network and relationships with key decision-makers in relevant accounts.
• Proven experience working with merchandisers to enhance product performance.

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Job Overview

• We are seeking an experienced Perfumes Sales Manager with a minimum of two years in the perfume wholesale sector, specifically working with internationally recognized and Dubai-based perfume brands.
• This role focuses on B2B sales, targeting high-volume accounts rather than retail environments. The ideal candidate should have a deep understanding of brand standards.

Key Responsibilities

• Wholesale Sales Management: Drive sales and expand the distribution network for established international and Dubai perfume brands across wholesale channels.
• Client Relationship Management: Build and maintain strong relationships with wholesale clients, ensuring brand standards are consistently met and achieving high levels of client satisfaction.
• Market Analysis: Conduct market research to identify sales opportunities and keep abreast of trends within the luxury and international perfume markets.
• Product Knowledge: Maintain comprehensive knowledge of the product range, including unique brand attributes, pricing, and competitive positioning, to effectively address customer inquiries and support the sales strategy.

Qualifications and Skills

• Experience: Minimum of 2 years in the wholesale perfume sales industry, dealing with international and Dubai-based brands (not including generic or locally created brands).
• Industry Knowledge: Familiarity with the global and regional perfume market, with insight into brand positioning, market trends, and wholesale dynamics.
• Communication and Negotiation Skills: Excellent interpersonal skills to manage relationships with high-profile clients and negotiate favorable sales terms.

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Responsibilities

• Daily Service Operation Handling
• Daily Pending complain monitoring (Walkin, B2B, Dealer & Key Channel)
• Daily TAT monitoring
• Escalation monitoring and handling
• Revenue generation from OOW and AMC.
• Technical support for all the products for repair and service.
• Stock handling (Customer Unit, inhouse stock and spare parts) on weekly basis
• Product clearance on Monthly basis.
• Training arrangement for Service Centre (CRM/ERP, Customer Service & Technical)
• SOP implementation of Service Operation.
• Spare Part planning and warehousing for service operations, across service Centres.
• Dealer escalation resolution and issues handling.
• Dealer and distributors visiting.
• Customer satisfaction and Happy calling
• Call Centre management handling.
• Oversee the daily operations of service Centres – In line with the company's Vision
• Motivate and Engage Service Team to Create a Great Customer Experience
• Developing Promotion strategies for OOW & AMC sales
• People Management
• Timely implementation of Promotions, price update and directives from HO.
• Provide excellent customer service and support to clients
• Prepare detailed reports on service performance and feedback.

Job Description

• Minimum 5 years related experience in Electronics Service Centre
• Bachelor Degree (BE preferred)
• Ability to effectively communicate with people at all levels and from various backgrounds
• Receptive to Travel
• Resource Management & Project Management experience
• Excellent writing skill
• Fluent in MS Office & Prior experience of ERP operation.
• Fluent in English and local Language.
• Team Handling.