Latest Jobs at Wema Bank Plc

Job Summary

Collections unit is a strategic arm of Partnership and Ecosystem business that is saddled with the responsibility of providing customize solution to government agencies at Federal, State, Local Government and Parastatal. This desk supports payment and collections whilst supporting digitization of government business at all levels. Our solutions are designed to enhance Internal Generated Revenue, Payments and Digitization of Government Services. Our aim is to be a platform that enhance revenue generation for government agencies, improve citizen engagement, reduce cost to serve citizen, drive sustainable revenue to sustain returns from investment, identify new opportunities in line with government budget and aspirations. As a unit, we represent a virtual process that includes digital payments, transaction acquiring, providing an end-to-end platform for Public Companies and Institution as well as Private establishments. Ultimately, digital solution and partnership department facilitates all functional levels of banking on all service delivery across various sectors of the economy.

Responsibilities

• Drive Digital and Partnership business of the Bank across verticals leveraging various e-payments and collections platforms i.e., payment and collection solutions, Mobile and Web acquisition options, POS, QR, Virtual Accounts and USSD
• Provide Market intelligent information to over 120 branch networks to drive customer acquisition for collections.
• Identify customers payments and collections and proffer solutions (API implementation/customize solution)
• Oversee Implementation of e-payment and collection solution across government businesses (Education, Health, e-Government, and private MDAs). 
• Develop new Digital products to drive businesses/enhance customer service experience of the bank.
• Strategic initiation and development of B2G and C2G digital products to unlock opportunities for the Bank to drive customer acquisition.
• Manage partnerships with 3rd party solution providers (FinTech’s), customers and regulatory authorities.
• Drive Card Present & Non-Present transactions through Digital Transformation for the Bank 
• Ensure Bank's Web Acquiring, e-Commerce, and Agency Banking business across over 120 branches to drive billion naira in collections.
• Participate to execute the Banks' digital products to execute government collections initiative collection platform, Virtual Account, ALAT deals and rewards and strengthen the Alat by Wema.
• Run agile and deploy the right tools to meet customer acquisition.
• Strategic formulation of initiatives to drive partnerships of G2B and G2C customer acquisition using collection and payment platforms.
• Work closely with key stakeholders to drive partnership business across all levels of government.

Requirements

Knowledge

• Understand financial institution 
• Banking policies 
• Electronic channels management
• Performance management
• Organizational strategies
• Risk management
• Business performance improvement
• Budgeting, planning and control.
• Lead and influence relationships in the ecosystem.

Competencies, Skills & Attributes

• Strategic, creative leadership & interpersonal skills required in liaising with people at different levels within the bank and externally.
• Strategic Analytical Skills for product development and enhancement
• Marketing, selling, negotiation, relationship management
• Team Building and Management.
• Excellent verbal, written and computer skills.
• Understanding competitor channel infrastructure & developments; market trends and business growth areas; and business mix within the various regional and business nodes

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Job Summary

The Commercial Relationship Management Officer is a part of the sales team who builds and maintains relationships with customers, develops, exploits, and consummates sales opportunities, drawing in prospective commercial & retail customers. To observe the competition to see what strategies are being used in order to stay ahead of the competition.

Responsibilities

Sales management:

• Execute branch commercial sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
• Strong communication and interpersonal skills and the ability to build and maintain relationships.
• To focus on driving customer acquisition and growing volumes, in the commercial business in the Bank through opening of different types of accounts.
• To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.
• Manages and maintains current commercial business relationships and seek new accounts through sales. 
• Be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
• Effectively convert service recovery to business opportunities and sustain client loyalty.
• Giving sales presentations to a range of prospective customers and engage in frequent storm.
• Visiting clients and potential customers to evaluate needs or promote products and services.
• Coordinating sales efforts with marketing programs

Risk management:

• Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
• Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
• Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
• Discuss loan terms and conditions and conduct collateral risk analysis to ensure compliance with the banks policies and procedures.
• Ensure all documentation is valid and complete in assigned portfolio.

Customer service:

• Deliver and always maintain customer service standards, for improved service delivery.
• Log customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
• Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
• Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
• Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
• Serves as a problem-solver for the client, helping them identify investment criteria, recognize and handle concerns that arise as consultation moves closer to decision.
• Complies with the use of appropriate processes and procedures expected of all members of staff who are constantly in contact with the customers.
• Advice customers on financial services
• Handles customer complaints and solve problems.
• Engaging customers on banking products and services
• Approach and sign on new customers.

QUALIFICATION AND SKILLS

Below are qualifications required to work as a Commercial, RMO

• Education: Minimum of First Degree in Any Discipline. Additional Qualification will be an Added Advantage
• Specialized knowledge: Minimum of 5 - 8 years cognate experience
• Professional Certification: CIBN
• Experience: Sales and Marketing
• Digitally Savvy
• Superb interpersonal skills.
• Good communication skills
• A commitment to excellent customer service
• Strategic thinking and ability to analyze and solve problems quickly.
• Ability to work well with others and lead a team.