Latest Jobs at Turaco

Role Overview

• We are looking for a Head of Business Development to own growth across West Africa. This is not a relationship maintenance role. It is a builder role.
• You will be responsible for identifying, winning, and scaling high-value partnerships with financial institutions, MFIs, fintechs, telcos, and employers across Nigeria, Ghana, and other West African markets. You will own the full deal cycle from first conversation to live launch, and you will work closely with internal teams to ensure every partnership actually delivers for our customers.
• This is a high-stakes commercial role. We expect the person in this seat to be closing partnerships that generate above $1 million in GWP per quarter. If you have done that before and want to do it in a mission that matters, we want to talk to you.

What you will do

Own Regional Revenue

• Own the West Africa pipeline and take full accountability for hitting ambitious GWP and partnership targets, with a clear expectation of closing deals that generate above $1 million per quarter.
• Lead the end-to-end deal cycle: origination, qualification, pitching, negotiation, and handover to account management.
• Structure partnerships designed for long-term growth, not just launch.

Build the Market

• Design and execute a West Africa go-to-market strategy aligned to Turaco's product capabilities and the specific dynamics of the region's markets.
• Identify and prioritize high-potential segments: microfinance, digital lending, saccos, telecoms, employer groups, and more.
• Provide market intelligence back to the product and commercial teams to sharpen pricing, product design, and competitive positioning.

Lead Relationships at the Right Level

• Build and maintain relationships with C-suite executives, founders, and key regulators across the region.
• Navigate multi-stakeholder environments with patience and skill, unblocking deals where others get stuck.
• Represent Turaco at industry events and in regulatory conversations as a credible, trusted voice.

Maintain Commercial Discipline

• Manage a clean, well-structured pipeline in our CRM with accurate forecasting.
• Standardize how opportunities are sourced, tracked, and handed over so nothing falls through the cracks.
• Systematically capture competitor and market data to inform company strategy.

What Success Looks Like in Year One

• A qualified, active pipeline of at least 8 to 10 strategic partnership opportunities across Nigeria and Ghana.
• At least 2 to 3 new partnerships signed and generating above $1 million in GWP per quarter.
• Strong working relationships established with key regulators, underwriters, and distribution partners in the region.
• A clear market map that informs Turaco's 3-year West Africa growth strategy.

Who You Are

• You have 7 to 12 years of experience in B2B sales or business development, with at least 3 of those years in financial services, insurance, fintech, or a related sector in West Africa.
• You have a personal track record of closing high-value deals, with individual partnerships generating $1 million or more in annual revenue.
• You understand the Nigerian and Ghanaian financial services ecosystem: who the key players are, how decisions get made, and how to navigate regulatory environments.
• You have closed complex, multi-stakeholder deals and can speak credibly to both a CFO and a compliance officer in the same meeting.
• You are comfortable with technology. Turaco's model is tech-integrated, and you should be able to explain API-driven distribution simply and confidently to a partner who has never done it before.
• You have an existing senior network in financial services, telecoms, or fintech in West Africa.
• You are a builder, not a maintainer. You do not wait for warm introductions.
• You live Turaco's values: pushing boundaries, working with excellence, and profound respect for the individual.
• Minimum qualification: Bachelor's degree in Business, Finance, or a related field.

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About the role

• Turaco is looking for a highly organized and results-driven Customer Operations Lead to join our dynamic Nigeria team.
• In this role, you will lead and support a team of Customer Operations Associates to deliver on targets and an excellent customer experience. You will be responsible for optimizing day-to-day operations, managing team performance (targets), and making improvements to existing processes that result in faster and high quality service to our Customers.
• An ideal candidate has previously been a team leader, likely at an insurance company looking after teams that have handled customer queries and processed insurance claims.

Key Roles & Responsibilities:

• Lead and manage a team of Customer Operations Associates, ensuring clear expectations, balanced task distribution, and accountability for outcomes.
• Instil a strong culture of punctuality, ensuring that work schedules, login times, and task completions are consistently adhered to across the team.
• Monitor daily performance and take real-time corrective action to maintain momentum and productivity.
• Ensure equal and fair workload allocation among associates to drive consistency and avoid burnout or performance disparities.
• Develop, communicate, and implement effective performance management methods to continuously assess and enhance individual and team outputs.
• Conduct one-on-one performance reviews, coaching sessions, and structured development plans to address performance gaps and reward excellence.
• Recruit, onboard, and train new Customer Operations Associates to ensure strong alignment with company values and performance standards.
• Prepare and present accurate and timely weekly and monthly performance reports.
• Resolve customer and team escalations promptly and professionally.
• Conduct monthly CSAT surveys and lead initiatives to improve the overall customer experience.
• Work closely with the Quality & Training Supervisor to identify skills gaps, design training content, and drive quality assurance improvements.
• Supervise multiple contact channels (e.g., phone, WhatsApp, email, etc) and ensure effective and timely communication across all platforms.
• Contribute to the development and refinement of customer scripts, service processes, and escalation protocols.

Key Qualifications

• Live Turaco’s values – Push boundaries, Work with excellence, and Profound respect for the individual.
• 4 to 5 years of experience with at least 2 years in a supervisory or team leadership role.
• Previous experience in Customer Service, Claims processing, and/or working within the insurance sector is highly desirable.
• Strong track record of managing customer-facing teams in fast-paced, high-volume environments.
• Demonstrated ability to monitor and improve performance using KPIs, performance dashboards, and customer satisfaction metrics.
• Familiarity with customer service tools, contact center platforms, CRMs, and performance tracking dashboards.
• Detail-oriented, self-motivated, and proactive, with a strong sense of ownership and initiative.
• Ability to work autonomously and take initiative; demonstrate self-motivation and energy, work well under pressure, and meet tight deadlines.
• Willingness to work as a team member with people across geographies and cultures.

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About the Role

• The Partnerships Success Manager is the steward of Turaco’s partnerships in Nigeria, responsible for nurturing relationships, driving growth within existing partners, and ensuring every partner experiences exceptional value from our collaboration.
• This role fits someone who thrives on building trust, solving problems, and creating win-win outcomes. You can confidently sit across from a bank CEO to present portfolio performance insights and, the next day, train field officers in a rural branch with empathy and clarity.

Key Roles and Responsibilities

Partnership execution and stakeholder management

• Manage accounts and serve as the primary operational point of contact between corporate accounts and central engineering, underwriting, and finance teams.
• Analyze partner operational workflows to understand consumer cycles and ensure insurance products integrate effectively with the distribution channels.
• Responsible for the 2-way partner-Turaco communication needs in the country. This includes managing correspondence with key decision-makers of our partners.

Commercial development

• Identify business opportunities to expand existing partnerships.
• Escalate customer pain points and process improvement opportunities to internal teams and clients.

Operational stability

• Maintain customer relationship management (CRM) records with accuracy and regular updates.
• Audit execution dashboards to identify data discrepancies prior before it impacts premium billing or client relations.

Knowledge, Skills, and Attributes

• Live Turaco’s values – push boundaries, work with excellence, and profound respect for the individual.
• Hold a bachelor’s degree in Business Administration, Finance, Operations Management, Economics, or a related field.
• Demonstrate three to five years of experience in B2B or Partnerships Management especially within financial services.
• Possess a track record in process-driven operational control or account management roles.
• A highly collaborative team leader who can champion culture, has strong interpersonal skills and the ability to inspire.
• Communicate and present effectively to stakeholders at all organizational levels.

Preferred candidate profile

• Eager to transition from operational execution to a client-facing role to influence relationship health and revenue.
• Proficient in financial inclusion platforms, mobile money ecosystems, and asset collection cycles in Nigeria.