Partnerships Success Manager at Turaco

About the Role

• The Partnerships Success Manager is the steward of Turaco’s partnerships in Nigeria, responsible for nurturing relationships, driving growth within existing partners, and ensuring every partner experiences exceptional value from our collaboration.
• This role fits someone who thrives on building trust, solving problems, and creating win-win outcomes. You can confidently sit across from a bank CEO to present portfolio performance insights and, the next day, train field officers in a rural branch with empathy and clarity.

Key Roles and Responsibilities

Partnership execution and stakeholder management

• Manage accounts and serve as the primary operational point of contact between corporate accounts and central engineering, underwriting, and finance teams.
• Analyze partner operational workflows to understand consumer cycles and ensure insurance products integrate effectively with the distribution channels.
• Responsible for the 2-way partner-Turaco communication needs in the country. This includes managing correspondence with key decision-makers of our partners.

Commercial development

• Identify business opportunities to expand existing partnerships.
• Escalate customer pain points and process improvement opportunities to internal teams and clients.

Operational stability

• Maintain customer relationship management (CRM) records with accuracy and regular updates.
• Audit execution dashboards to identify data discrepancies prior before it impacts premium billing or client relations.

Knowledge, Skills, and Attributes

• Live Turaco’s values – push boundaries, work with excellence, and profound respect for the individual.
• Hold a bachelor’s degree in Business Administration, Finance, Operations Management, Economics, or a related field.
• Demonstrate three to five years of experience in B2B or Partnerships Management especially within financial services.
• Possess a track record in process-driven operational control or account management roles.
• A highly collaborative team leader who can champion culture, has strong interpersonal skills and the ability to inspire.
• Communicate and present effectively to stakeholders at all organizational levels.

Preferred candidate profile

• Eager to transition from operational execution to a client-facing role to influence relationship health and revenue.
• Proficient in financial inclusion platforms, mobile money ecosystems, and asset collection cycles in Nigeria.