Latest Jobs at Stanbic IBTC Bank

To grow, maintain and retain a portfolio of private banking customers in line with the segment value propositions, related initiatives and activities aimed at creating value for the client and the bank.

Job Responsibilities

• Retain Private Banking customers as per the criteria outlined in the segment value proposition and reflected by the Country segment strategy.
• Interact frequently and build strong working relationships with enabler and fulfilment functions (including credit specialists, product specialists and wealth specialists) to shorten turnaround times.
• Liaise effectively with the sales team to ensure seamless transfer of clients after sale has been concluded to relationship management; Retain ownership of customer requests, complaints and applications – follow every task through to completion keeping the customer updated on progress.
• Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities.
• Pro-actively manage the portfolio to maximize revenue for the Bank (referring to fees, margins and sales), minimize costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately.

Qualifications

• University Degree

Experience 

• 5-7 years' experience in sales, High Networth Individuals relationship management, credit applications and financial acumen (i.e., proven sales track record in the financial service industry.)

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Convincing People
• Exploring Possibilities
• Following Procedures
• Interacting with People
• Making Decisions
• Meeting Timescales
• Producing Output
• Showing Composure
• Understanding People

Technical Competencies:

• Active Listening
• Difficult Calls Management
• Electronic Communications & Devices
• Inbound Phone Statistics
• Query Resolution
• Telephone Caller Handling

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A Relationship Manager is accountable for a portfolio of Commercial Banking Clients. Commercial Banking Segment is for Companies who carry out a turnover of at least N2billion for Tier 2 and at Least N5bn Turnover annually for Tier 1. It is expected that the RM integrates and coordinates all Stanbic IBTC and Standard Bank Group products, services and resources in order to maximize the value of the business relationship and ensure profitability for the Bank and the Client.

Qualifications

• First degree in any field
• Minimum of Relationship management experience of at least 1-2 years in Corporate Banking
• Minimum of Relationship management experience of at least 1-2 years in Finance
• Minimum of Relationship management experience of at least 7-10 years in a commercial Bank
• Cognate experience in sales and relationship management of customers to be able to drive profitability and build relationships

Behavioural Competencies

• Generating Ideas
• Examining Information
• Thinking Positively
• Taking Action
• Seizing Opportunities

Technical Competencies

• Customer Understanding
• Product Knowledge
• Application and Submission Verification
• Customer Acceptance and Review
• Product Related Systems

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To provide proactive and value adding support service to Commercial Banking clients, by increasing efficiency and cutting transaction process times. •To provide support/back up operational service for Relationship Managers

Qualifications

• First degree in any field
• Minimum of 1-2 years in Customer Understanding
• Minimum of 1-2 years in Product Knowledge
• Professional Qualification  or Masters is an added advantage

Behavioural Competencies:

• Examining Information
• Documenting Facts
• Interpreting Data
• Interacting with People
• Articulating Information

Technical Competencies:

• Customer Understanding
• Application and Submission Verification
• Account opening and maintenance
• Product Related Systems
• Customer Acceptance and Review