Latest Jobs at Stanbic IBTC

Job Description

• Stanbic IBTC is positioned to continue to build capacity and create a sustainable talent pipeline within the organization.
• The organization is running a recruitment exercise for Relationship Managers to manage its existing portfolio of clients, while onboarding new clients/businesses.
• The key responsibilities listed below, show the required knowledge for sales and relationship management roles.
• Please send in your application if you have any knowledge of or interests in managing relationships and if you meet all the criteria required for this role.

Qualifications

• First Degree in any field.
• 3 - 6 years’ experience
• Cognate experience in sales and relationship management of customers to be able to drive profitability and build relationships
• Experience within the financial industry with experience in managing small businesses.

Additional Information:
Behavioural Competencies:

• Generating Ideas
• Developing Strategies
• Interpreting Data
• Convincing People
• Team Working

Technical Competencies:

• Customer Understanding
• Product Knowledge
• Application and Submission Verification
• Account opening and maintenance
• Product Related Systems.

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Job Description

• To contribute to the growth in revenue via existing/new to bank sales as well as assets and liabilities.

Qualifications and Experience

• Candidates should possess a First Degree in any field.
• 7 - 10 years experience in relationship management and sales.

Behavioural Competencies:

• Generating Ideas
• Developing Strategies
• Interacting with people
• Directing People
• Making Decisions.

Technical Competencies:

• Customer Understanding
• Product Knowledge
• Customer Acceptance and Review
• Product Related Systems.

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Job Description

• To grow, maintain and retain a portfolio of private banking customers in line with the segment value propositions, related initiatives and activities aimed at creating value for the client and the bank.

Job Responsibilities

• Retain Private Banking customers as per the criteria outlined in the segment value proposition and reflected by the Country segment strategy.
• Interact frequently and build strong working relationships with enabler and fulfilment functions (including credit specialists, product specialists and wealth specialists) to shorten turnaround times.
• Liaise effectively with the sales team to ensure seamless transfer of clients after sale has been concluded to relationship management; Retain ownership of customer requests, complaints and applications – follow every task through to completion keeping the customer updated on progress.
• Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities.
• Pro-actively manage the portfolio to maximize revenue for the Bank (referring to fees, margins and sales), minimize costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately.

Qualifications

• University Degree

Experience:

• 5-7 years' experience in sales, High Networth Individuals relationship management, credit applications and financial acumen (i.e., proven sales track record in the financial service industry.)

Additional Information
Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Convincing People
• Exploring Possibilities
• Following Procedures
• Interacting with People
• Making Decisions
• Meeting Timescales
• Producing Output
• Showing Composure
• Understanding People

Technical Competencies:

• Active Listening
• Difficult Calls Management
• Electronic Communications & Devices
• Inbound Phone Statistics
• Query Resolution
• Telephone Caller Handling.

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Job Description

• To proactively manage a portfolio of retail clients by providing comprehensive, relationship-based banking solutions.

Key Responsibilities

• Establish, build and strengthen relationships with customers, based on mutual respect, to retain customers and gain word-of-mouth referrals.
• Ensure that customers are well informed with regards to lending application processes (e.g. vehicle finance, home loans, overdraft, credit card, personal loans, etc), credit maintenance processes (e.g. annual reviews) and account conduct expectations (e.g. minimum account balances, provision for debit orders and cheque payments, etc).
• Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities.
• Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities.
• Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately.

Qualifications

• University Degree.

Behavioural Competencies:

• Checking Things
• Convincing People
• Developing Expertise
• Developing Strategies
• Embracing Change
• Establishing Rapport
• Examining Information
• Exploring Possibilities
• Following Procedures
• Generating Ideas
• Impressing People
• Interacting with People
• Inviting Feedback
• Meeting Timescales
• Pursuing Goals
• Seizing Opportunities
• Showing Composure
• Taking Action
• Team Working
• Thinking Positively.

Technical Competencies:

• Application & Submission Verification (Consumer Banking).
• Banking Process & Procedures.
• Client Acceptance & Review.
• Customer Understanding (Consumer Banking).
• Processing.
• Product Knowledge (Consumer Banking).

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Job Description

• A Relationship Manager is accountable for a portfolio of Commercial Banking Clients.
• Commercial Banking Segment is for Companies who carry out a turnover of at least N2billion for Tier 2 and at Least N5bn Turnover annually for Tier 1.
• It is expected that the RM integrates and coordinates all Stanbic IBTC and Standard Bank Group products, services and resources in order to maximize the value of the business relationship and ensure profitability for the Bank and the Client.

Qualifications

• First Degree in any field.
• Minimum of Relationship management experience of at least 1-2 years in Corporate Banking.
• Minimum of Relationship management experience of at least 1-2 years in Finance.
• Minimum of Relationship management experience of at least 7-10 years in a commercial Bank.
• Cognate experience in sales and relationship management of customers to be able to drive profitability and build relationships.

Behavioural Competencies:

• Generating Ideas
• Examining Information
• Thinking Positively
• Taking Action
• Seizing Opportunities.

Technical Competencies:

• Customer Understanding
• Product Knowledge
• Application and Submission Verification
• Customer Acceptance and Review
• Product Related Systems.