Latest Jobs at Reliance HMO

• We are looking for an Operations Lead will be responsible for general facility and staff administration, patient communications, event management, maintenance of accurate documentation and vendor management at the Abuja location of Reliance Family Clinics. 

Responsibilities

• Supervise the maintenance of all facilities, equipment and assets of the clinic.  
• Perform staff administrative duties such as staff scheduling, onboarding and training of admin staff, adhoc staff hiring, etc.
• Coordinate all patient scheduling and patient communications.  
• Plan and execute all clinic projects such as corporate and community health talks and outreaches.  
• Ensure accurate documentations and safe record keeping of expenses, revenues, patient data and other critical information.
• Train admin staff members and new employees on the use clinical software and integration with their processes. 
• Coordinate correspondence with government agencies/standards (LAWMA, LASSA, HEFEMA, FIRS, LIRS, etc) and other related regulatory bodies, ensuring strict compliance to obligations. 
• Manage logistics of patients and products, and related resources.  
• Manage payables and receivables from corporate/organisations and vendors (billing, collection and invoices) 
• Ensure the effective use of Tech in Admin processes and promote improvement of processes across the line. 
• Serve as the final backup in periods the Admin desk is unstaffed. 

Requirements

• Tertiary education in a reputable institution  
• Minimum of 2 years of experience in operations management in a service industry   
• Experience in healthcare administration and operations is preferred 
• Excellent people and leadership skills 
• Excellent data literacy, numeracy and analytical skills 
• Tech savvy and proficiency with productivity tools such as Microsoft Office Suites 
• Strong communication – written and oral  
• Comfortable working in and across teams 

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We are looking for a Product Designer to join our Consumer Business team at Reliance Health. In this role, you will be responsible for crafting seamless, user-centered experiences across our consumer-facing products. You will work closely with product managers, engineers, and other designers to understand user needs, identify opportunities, and deliver intuitive solutions that drive impact. 

• This is a critical role focused on both user and business outcomes—balancing deep research, competitive insight, thoughtful interaction design, and clean visual execution. You’ll be joining a fast-paced, mission-driven team committed to improving access to quality healthcare in emerging markets
• Collaborate with product managers, engineers, and other stakeholders to design intuitive, accessible, and impactful user experiences. 
• Conduct user research to uncover pain points, opportunities, and behaviours that guide your design decisions. 
• Perform competitive analysis to understand how others solve similar problems and identify gaps or opportunities for differentiation. 
• Translate insights into clear user journeys, flowcharts, prototypes, and high-fidelity visuals. 
• Contribute to and evolve our design system to ensure consistency across all user touchpoints. 
• Run usability tests to validate design decisions and iterate based on feedback. 
• Communicate your ideas clearly through documentation, presentations, and specs. 
• Partner with engineering to ensure accurate and high-quality implementation. 

Requirements

• 3+ years of experience designing digital products (web and mobile). 
• A strong portfolio that showcases your design process, systems thinking, and final results. 
• Experience with tools and software like Figma, Miro, Maze, Jira, and Confluence. 
• Demonstrated ability to conduct user research and apply findings to your designs. 
• Experience doing competitive analysis and using insights to influence product direction. 
• Solid understanding of user-centred design principles and methodologies. 
• Experience collaborating with engineers for seamless design handoffs. 
• Comfortable working in cross-functional teams with product and engineering. 
• Ability to work independently in a fast-paced, remote-first environment. 

Nice to have:

• Experience designing for healthtech, insurance, or emerging markets. 
• Familiarity with design systems. 
• Ability to lead or support moderated/unmoderated usability tests.