Latest Jobs at PalmPay

Job Summary

PalmPay is seeking an experienced and hands-on Senior Digital Campaign Manager for its Nigerian business. The role is responsible for designing, managing, and executing a comprehensive annual campaign calendar, overseeing PalmPay’s social media and creative teams, and project managing integrated, cross-functional campaigns across multiple channels.
This role sits at the centre of PalmPay’s marketing execution and requires close coordination with internal and external stakeholders to ensure alignment with company strategy and brand guidelines and the successful delivery of marketing initiatives across channels.

Key Responsibilities

Social Media & Creative Leadership

• Own PalmPay Nigeria’s social media presence, overseeing both day-to-day content execution and campaign design and delivery, while collaboratively shaping strategy with management.
• Lead the social media and creative team, ensuring campaign narratives are translated into compelling, platform-native content that aligns with brand guidelines and best practices.
• Guide the development of social-first creative ideas, including short-form video, UGC, testimonial-driven content, and creator collaborations.
• Maintain a consistent brand voice, messaging, and creative quality across all social executions.

Campaign Development and Cross-functional delivery

• Lead the ideation, planning, and execution of integrated, omni-channel marketing campaigns.
• Set campaign objectives and KPIs, develop creative concepts, and oversee execution from conception through post-campaign analysis.
• Project manage campaigns, ensuring social executions are effectively extended into PR, paid media, partnerships, offline activations, and in-app placements and vice-versa as needed.

• Actively collaborate with internal teams (including product, growth, PR, and compliance) and external partners (such as agencies, influencers and merchant partners).
• Maintain regular communication, structured check-ins, and transparent updates to ensure stakeholder buy-in and smooth execution.
• Foster a culture of data-driven execution, active collaboration, transparent reporting, and continuous improvement.

Budgeting, Project Management & Reporting

• Prepare and manage detailed campaign budgets, allocating resources across social media, influencer activity and paid amplification.
• Identify, negotiate with, and project manage relevant agencies, influencers, and media buying partners.
• Oversee campaign execution across social and integrated channels, using structured project management tools to track timelines, dependencies, and responsibilities.
• Proactively manage and escalate risks, changes, and bottlenecks, keeping stakeholders informed and aligned.
• Track and report on campaign and social performance, including engagement, reach, follower growth, influencer impact, and overall campaign outcomes, using insights to inform future optimisation.

About You

• Bachelor’s degree from a top university with at least 2.1 grade.
• Minimum of 5 years of relevant project management experience, with experience successfully coordinating multiple stakeholders essential.
• Excellent communication, negotiation, and presentation skills.
• Proficiency in using excel/google sheets for budget management, project management and marketing analytics.
• Creative thinker with an ability to generate innovative campaign ideas with a deep understanding of how to drive results on social media.

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Key Responsibilities

• Conduct on-site visits to users with overdue balances to secure repayment of outstanding installments.
• Engage users to understand financial challenges and agree on realistic repayment arrangements.
• Verify and update customer information and repayment status promptly in the recovery system.
• Retrieve devices or collateral from customers who default, in line with company recovery procedures and documentation.
• Maintain productive relationships with local police authorities within the assigned LGA to support long-overdue or fraudulent cases where necessary.
• Report field collection activities, observations, and suspected fraud cases to the supervisor as required.
• Collaborate with the Risk Control and Customer Service teams to support enhanced repayment performance.
• Uphold professionalism and protect the company’s brand reputation during all field operations.

Requirements

• SSCE / OND / HND / B.Sc in any related discipline.
• Minimum of 1 year experience in field collections, field agent operations, or related roles.
• Strong negotiation and interpersonal communication skills.
• Ability to work under pressure and meet weekly/monthly recovery targets.
• Willingness to travel within assigned territory.
• Familiarity with FCCPC recovery guidelines is an added advantage.
• Must be street-smart and maintain high ethical standard