Latest Jobs at Netcom Africa Limited

Location: Victoria Island, Lagos

Purpose

• Administer the billing and collection activities for the company to ensure customers pay on time and in full. 
• Reporting of company sales and revenue information, and maintain the integrity of the customer billing system.

Key Duties & Responsibilities

• Manager invoicing activities and maintenance of customer billing software
• Approval of Site Activity Requests
• Daily posting of customer payments to the billing software system
• Daily monitoring of  accounts and customer payment status to ensure accurate activation and re-activation of services
• Follow up on customer billing queries and changes to service plans, upgrades/downgrades
• Generation of weekly and monthly sales/revenue reports for management and financial reporting
• Adhere to TL9000 requirements, review of all tasks and responsibilities to ensure documented procedures are followed and/or updated, with recommendations on improvements

Essential Skills/Knowledge

• 2 plus years experience in a billing and collections role for an international company
• Excellent written and verbal communication skills
• MS Office applications to an intermediate or advanced level
• Ability to respond to customer calls and emails in an effective and timely manner

Essential Skills/Knowledge:

• Industry and market knowledge of credit and collection practices

Education and/or Professional Qualification:

• University graduate in Business or Accounting discipline

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Location: Victoria Island, Lagos

Job Summary

• Troubleshooting, diagnostics, repair and testing of computer hardware and peripherals, including laptop and desktop computer systems, printers, routers/switches, circuit boards, computer chips, keyboards, UPS, monitors, etc.

Primary Responsibilities

• Test and re-test parts to ensure they work properly.
• Identify and isolate defects of items that are not working.
• Prepare diagnostics report including findings, root cause, recommendation.
• Up/Downgrade operating and application software as needed.
• Diagnose, test and repair circuits and other electronic components.
• Replace and integrate components into the repaired equipment or device.
• Estimate feasibility, timeline, cost, reliability, and safety factors for repairs of defective items.
• Generate specifications for parts and software needed for repairs.
• User support for peripherals, including central processing units (CPUs), support logic, microprocessors, custom integrated circuits, and printers and disk drives.
• Specify power supply requirements and configuration.
• Retrieve and record repair data on ageing, time, cost, quantities of repairs for analysis.

Required Qualifications and Experience

• Bachelor's Degree
• 3-5 years of experience in relevant field
• Experience with common PC desktop and laptop (Windows & Apple) components and peripherals as well as VOIP devices, printers, monitors, KVM switches, tablet/iPad
• Knowledge of servers will be an added advantage.

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Location: Victoria Island, Lagos

Short Summary of the Job

• Reporting to the Head of Engineering, this role will be responsible for participating in IP network operation, infrastructure connectivity and security planning as well as development.

Key Duties & Responsibilities

• Participate in IP network operation, infrastructure connectivity, security planning as well as development
• Support network design and implementation for core and client networks
• Ensure all IP devices are secured and within operational limits
• Support daily IP network operation, project management and services monitoring
• Conduct network analyzing and troubleshooting
• Coordinate with Regional IP Registry
• Document all network changes
• Other task assigned by line manager.

Education and/or Professional Qualifications

• Bachelor's degree in Electronics/Communications/Network/Computer Engineering (or equivalent)
• IP Certification, preferably from Cisco on CCNP level equivalent or above.

Essential Skills/Knowledge:

• A minimum of 5 years of experience in IP Network and System Support
• LAN/WAN technology including: TCP/IP (routers, configuration and setup), Security (firewalls – Cisco, Juniper, Barracuda), Network management (switches, hubs, fiber-optic, cabling, packet sniffing)
• Advanced knowledge in Router, Catalyst, Load Balancer, Firewall, Security, Internet Connection, EIGRP, OSPF, BGP4, VPN, Frame Relay, TCP/IP, LAN/ WAN, VLAN, Spanning Tree, Ethereal
• Knowledge in Unix/ Linux, Shell script, IDS, QoS, Video/ Streaming Protocols,
• Experience designing last mile access solutions for different environments (DSL, microwave radio, PTP and PTP radio, fibre etc.)
• Strong written and oral communications skills in English
• Willing to perform work or provide support outside office hours
• Highly motivated and resourceful
• Must be a team player and be able to prioritize different request and requirements.
• Hand-on design and operation of network like BGP and MPLS

Desirable Skills/Knowledge:

• Experience in ISP and managing a sizable IP network
• Experience in liaising with Regional IP Registry (APNIC, RIPE, AfriNIC etc)
• Knowledge of structure cabling and VoIP.