Latest Jobs at MTN Nigeria

Mission:

• Oversee planning, designing and optimization of transmission, optical transport Networks (Microwave & Fiber links) and manage capacity (architecture & Topology) for access network segment within the assigned region.
• The position will lead a team of Transmission Access Planning Engineers responsible for Planning Transmission technology, topology and infrastructure.

Description

• Oversee detailed microwave link engineering design using Pathloss planning tool. 
• Oversee planning and design of Fiber infrastructure route and connectivity using google earth and AutoCAD planning tool.
• Produce detailed integration (L2, L3) and IPDCN plans for optical multiplexer and aggregation Nodes. 
• Ensure detailed synchronization plans for last-mile links/sites are issued.
• Ensure IP networking plan and LLD are released optimally.
• Ensure IP plans are optimally assigned by continuously re-dimensioning IP Clusters and spheres in line with MTN PPP.
• Ensure optimal utilization and management of MTN Microwave Frequency channels and IP Compatible Nodes.  
• To provide transmission engineering support and information timely and accurately. 
• To ensure that accurate scope of work is issued to contractors to the satisfaction of all stakeholders. 
• Ensure Links and Nodes meet international & MTNN performance standards from capacity utilization and performance point of view.
• Optimize and manage transmission capacity end to end across the access network.
• Oversee Topology network designs (architecture) and capacity dimensioning. 
• Develop work Authorization that contains accurate and relevant information.
• Analyze and determine the type of equipment to be used for transmission purposes.
• Resolve transmission failure and problems attributable to planning.
• Ensure availability of updated information on the Live and Planned Transmission Networks.
• Ensure customer insight management & engagement (traditional & new business)
• Conduct LOS Survey and TSS for new and existing BTS site and Enterprise Client locations within the assigned region of responsibility
• Prepare and compile weekly performance reports on the access network to support capacity planning and forecasting.
• Oversee planning, development & evolution of access Network elements and infrastructure.
• Ensure compilation, analysis and presentation of trend reports on access transmission network capacity, utilization and availability as well as mitigation action plans for any identified performance issues.
• Ensure all new node and service Implementation work undertaken by vendors meets MTN Nigeria’s specifications and standards.

Education:

• First degree in Computer Science / Electrical Engineering or related discipline
• Fluent in English 

Experience:

• 3 - 7 years experience in an area of specialisation; with experience working with a team
• Experience working in a medium  organization
• Experience in Electrical radio engineering, microwave radio transmission at high frequencies and fibre optic transmission networks
• Experience in connectivity, route planning, IP planning technologies, topology, logical networks.
• Deep knowledge in IP technologies and techniques i.e. BGP, IGP, L2VPN, L3VPN, ISIS.
• Experience working in a Multi-vendor Transmission network environment i.e Ericsson, Aviat, Huawei, Cambridge Networks, Intracom, Redline.
• Advanced knowledge and application of Transmission technology evolution i.e. IPRAN, Converged Transport Network, IP/MPLS, DWDM, SDH, Carrier Ethernet.
• In-depth understanding of Transmission network topology planning, route planning, network connectivity, capacity and infrastructure planning.
• Project, process & people management.

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Mission:

• To lead a team of call center executives in delivering high-quality service management within the framework of an agreed sales strategy to meet operational targets for revenue, profitability, and customer satisfaction.
• Support of MTN Business customers through effective and efficient customer engagement and key account management strategies (management of faults, services, SLAs, account receivables, and general customer engagement).

Description:

• Ensure full implementation of operational plans and strategies with regards to the workforce, systems, and quality control of the CR-SME support desk.
• Ensure the provision of quality support to MTN Business through proper alignment and harmonization of available resources.
• Proactively identify and address potential quality and performance inhibitors.
• Co-ordinate periodic evaluations of system and process performance at the CR-SME support desk.
• Provide specialist input regarding software acquisition, upgrade, and development.
• Ensure adherence to service levels and other call center performance metrics.
• Participate in the development of quality standards as well as monitor adherence to them.
• Ensure prompt compilation and generation of relevant reports for management reporting.
• Ensure the provision of second-level support to all unmanaged small and medium enterprise (SME) customers.
• Follow through on customer queries, ensuring prompt resolution and feedback.
• Implement cross-selling and up-selling.
• Implement a customer satisfaction survey, identify major customer concerns over service delivery, and then work with the customer to define the issues.
• Implement customer win back initiatives and follow up to ensure customer retention.
• Implement all customer support SLAs, service plans, and PPPs for the Enterprise Customers Helpdesk and assigned customer SME segments.

Education:

• First degree or equivalent in Social or Management Sciences, Humanities etc.
• Professional certifications and/or MBA will serve as an added advantage.

Experience:

3–7 years of relevant work experience in the telecommunications industry in a similar role.

• Advanced proficiency in the use of Microsoft Excel spreadsheets
• Membership in a customer service-related professional association

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Mission:

• To create sustainable, profitable market volume and value growth for the High Value Segment of the consumer market.
• To assist and support the Senior Manager, High Value Segment, Consumer Market Group, in the implementation of strategies to achieve agreed business objectives.

Description:

• Lead the development and execution of a comprehensive strategy to deliver revenue and subscriber targets for the consumer postpaid and Mobile Number Portability (MNP) product segments.
• Contribute to managing the financial viability of key initiatives involving changes in subscriber numbers, cost of product or service delivery, marketing spend, average revenue per user (ARPU), return on investment, etc.
• Drive profitability within the High Value segment through the effective implementation of consumer-paid MNP marketing-related campaigns.
• Propose, develop, and manage Consumer Postpaid product portfolio, leveraging convergence and technology to enhance the overall postpaid proposition and grow consumer postpaid segment revenue and subscribers.
• Undertake or commission market research and analysis to understand customer needs, define user preferences and behavioral patterns in the Consumer Postpaid segment, and provide insights and recommendations to drive viable market penetration and acquisition frameworks for the development of the Consumer Postpaid segment.
• Implement operational strategies aimed at acquiring, growing, and retaining high-value customers within the Consumer Postpaid segment and through the MNP channel.
• Design and execute comprehensive marketing plans aimed at stimulating customer growth and revenue within the consumer postpaid segment and acquiring high Average Revenue Per User (ARPU) customers through the MNP channel.
• Prepare, compile, and present performance analysis insights and reports to management and key stakeholders, focusing on segment-specific metrics and behavioral patterns while leveraging insights to drive further product development and refinement.
• Manage day-to-day operations, including market and customer analysis, reporting, and marketing campaign execution as required.
• Drive team performance, ensuring high standards and the achievement of overall team objectives while providing leadership and guidance to support the team in delivering business results.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regular review of their training needs.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify the training requirements of team members and develop a program to address knowledge gaps and enrich the knowledge repository within the department.

Education:

• A first degree in Marketing, Business or Engineering
• A master’s degree in business administration (MBA) or a related discipline will be an added advantage.
• Fluent in English

Experience:

6–13 years’ experience, which includes:

• A minimum of 3 years’ experience in an area of specialization, with experience in supervising or managing others
• Minimum 3+ years of work experience in marketing or product management with a strong commercial acumen (ideally in the telecommunications industry)
• Ability to think innovatively and lead cross-functional teams to deliver products that are key to driving customer growth and the customer experience.