Latest Jobs at Mercy Corps

General Summary of Position

• Consistent interface with the state-based program teams and effectively support all administrative and finance documentation processes.
• Regular liaison with other MCN teams like the HR, Finance, Supply Chain Operations to ensure smooth processing of administrative, logistics and payment requests from the state-based program teams and implementing partner.
• As assigned, process activity budgets, procurement requests, payment requests, cash advance requests, liquidations, travel requests, security clearance requests, etc – using properly approved and financial reviewed documents.
• Provide effective support/coordination of all logistics required for GIRL-H’s quarterly pause and reflect/review meetings.
• Support the MEL (Knowledge Management) focal point with accurate storage of program MOVs (reports, attendance sheets, presentations, pictures, audio, video, etc) on the Program’s Google Drive.
• Support the MEL (Knowledge Management) focal point with tracking program participants and stakeholders to collect impact/success stories, share with the Country Communications team for further reviews (as authorized), store approved impact/success stories on the Google Drive, and publish on MC’s Workplace.
• Support the CARM focal point with resolution of reported issues.
• Support in organizing meetings and preparing agendas, share approved meeting documents, reminders, etc.
• Take and produce accurate notes from all program meetings, presentations, etc as required.
• Maintain the office space and systems, including data management and filing.
• Maintain accurate inventory and storage of program supplies and training materials.
• Maintain accurate inventory of procured IEC and visibility materials and coordinate approved distributions.
• Assist in following up with the teams and partners on actions that fall within the program’s scope.
• Perform other program administrative and logistic tasks as assigned by the Program Manager.
• Demonstrate capacity for career progression if/when opportunities become available through excellent work performance.

Finance and Compliance Management

• Ensure compliance with donor and Mercy Corps regulations related to the program.

Security

• Ensure compliance with MCN’s Safety/Security procedures and policies as determined by country leadership.

Accountability to Beneficiaries

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Ethics and Integrity

All Mercy Corps staff members/interns are expected to behave ethically and demonstrate the highest integrity in their professional and personal lives. Mercy Corps has zero tolerance for any form of fraud, corruption, abuse, harassment, or exploitation. Any breach of our policies or misconduct will lead to disciplinary action or may lead to termination.

Accountability

• Reports Directly To: GIRL-H Program Manager.
• Supervisory Responsibility: None
• Works Directly with: Program Officers, Finance and Subawards teams, MEL, Implementing Partner, HR and Country Supply Chain Operations departments, and other GIRL-H Program Managers.

 Knowledge and Experience

• BSc./ BA in any Social Science field.
• Exceptional interpersonal and communication skills, to enable professional interactions with different internal teams and external stakeholders.
• Excellent IT skills, including use of canva, capcut and working knowledge of presentation software packages, preferably Microsoft Office Word, Excel and PowerPoint.
• Strong tech savviness and internet surfing skills.
• Good ability to use office equipment like printer, photocopier, scanner, etc.
• Ability to organize and plan work schedule.
• Excellent attention to detail with the ability to maintain a high level of accuracy in administrative processes.
• A flexible, pro-active approach to work including the ability to prioritize and re-prioritize.
• Ability to work with minimal supervision and take own initiatives.
• Ability to deal with sensitive information with discretion and maintain a high level of confidentiality.
• Fluency in written and spoken English highly essential; basic understanding of Yoruba and Hausa languages are added advantage.

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General Position Summary

The Senior Program Officer is responsible for overseeing the day-to-day implementation of Protection sector activities by staff and implementing Partner to ensure quality implementation including Adolescent safe space and Women and Girls Safe Space activities, GBV case management, community prevention activities, training on topics such as psychological first aid, and gender-based violence (GBV), and the validation of referral pathways in Northeast Nigeria. The Senior Program Officer will also advise other sector teams on gender and protection mainstreaming and best practices.

The Senior Program Officer will work closely with the Protection/GBV Coordinator, GBV/Protection Advisor, Field Program manager, Head of Office, and support staff (including finance, operations, and administration) to ensure that activities are implemented according to schedule, budget and required quality. The position includes the daily management of program staff. The Senior Program Officer reports directly to Protection/GBV Coordinators and will work closely with GBV and Protection Advisor and other sector leads.

Essential Job Responsibilities.

STRATEGY & VISION

• Oversee the implementation of protection activities and ensure adequate gender mainstreaming across program field locations.
• Develop protection strategy, harmonize activity work plans, and manage all field activity implementation related to protection/GBV by the partner.
• Ensure that program implementation mainstreams protection in coordination with other sectors in line with best practices.
• Ensure that beneficiaries are effectively targeted according to vulnerability criteria.
• Lead where necessary community meetings to identify gender related priorities and protection concerns.
• Establish and maintain effective program reporting, and monitoring and evaluation systems (to track, analyze and report on results) for both internal and external use.
• Integrate community approaches, protection mainstreaming, gender sensitivity and capacity building into all activities as appropriate.
• Ensure program filing system is in place, adheres to internal and donor regulation and filing is regularly maintained.
• Adhere to all MC policies related to security, operations and transport/ logistics information related to programming.
• Support orientation for all new staff on MC guidelines on gender and protection mainstreaming. If necessary, organize capacity-building sessions for other sector staff on gender and protection.
• Provide weekly field reports, capturing activities progress, lessons learned, success stories on the project as well as general situation and community updates and needs.
• Report on any problems encountered in the field such as project participant complaints, local authority interference, and security threats to MC staff and activities. Coordinate with MC Security Officer and Protection Coordinator on any threats to MC staff and activities.
• Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
• Perform other related special projects and duties as determined and assigned by supervisor.

 PROGRAM MANAGEMENT

• Oversee program startup and ongoing program management and administration of teams across various field locations.
• Ensure that program implementation is responsive to communities and partners and consistent with Mercy Corps’ relevant program guidelines, principles, values, quality standards and strategic plan.
• Undertakes regular (weekly, bi-weekly) field monitoring visits to assess progress and identify technical quality and/or other implementation issues, flag these to GBV/Protection coordinator/Advisor, provide solutions and implement modifications as required.
• Guides and support implementation of all project activities (including overseeing case management, PSS, Skills acquisition, age-appropriate engagement, prevention, and risk mitigation), providing affirming feedback, highlighting strengths and weaknesses, and make recommendations for improvement.
• Supports Mercy Corps and its partner in adapting case management tools and implementing the GBVIMS/ Primero, ensuring strict compliance with confidentiality policy and guidelines for information sharing of GBV data.
• Ensure that program implementation mainstreams protection in coordination with other sectors in line with best practices.
• Ensure that beneficiaries are effectively targeted according to established vulnerability criteria.
• Develop program implementation strategies, including partnership frameworks, beneficiary targeting and distribution process as well as psychosocial and capacity building of partners.
• Integrate community approaches, gender sensitivity and capacity building into all activities as appropriate.
• Ensure program implementation is on time, target, and budget, using effective M&E systems to reach desired impacts.
• Create and maintain systems ensuring effective and transparent use of financial resources for timely and informative reporting in line with donor and Mercy Corps policies and procedures.
• Fulfill Mercy Corps’ Program Management Minimum Standards based on the organization-wide guide.
• Ensure all interventions adhere to Mercy Corps’ Gender Policy, Do No Harm principles, and beneficiary accountability standards.

 TEAM MANAGEMENT

• Develop the capacity of the team, deepen understanding of their roles and assist with career development.
• Providing technical assistance to the field staff and partners, by designing and rolling out capacity building activities and training on all GBV/protection, ensuring on the job coaching and mentoring.
• Under the supervision of GBV/Protection coordinators with staff and partners to assess training needs and develop a training and capacity development plan to ensure successful transfer of skills, knowledge, and attitudes to improve GBV responses. Organize trainings as per learning needs assessment and co-facilitate trainings.
• Assist team members and partner with information, tools, and resources to improve performance & reach objectives.
• Promote accountability, communicate expectations, and provide constructive feedback informally and formally via regular one on ones and performance reviews.
• Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
• Hire, orient and lead team members as necessary.

 FINANCE & COMPLIANCE MANAGEMENT

• Ensure compliance with donor and Mercy Corps regulations related to emergency programming.
• Draft and/or review scope of work to hire and manage any technical consultants, including review for technical efficacy and contract budget.

 INFLUENCE & REPRESENTATION

• Identify, build, and manage collaborative partnerships with consortium partners, sub-grantees, donors, local governments, and other stakeholders.
• Communicate effectively to ensure overall project targets and donor obligations are met.

 SECURITY

• Ensure compliance with security procedures and policies as determined by country leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.

 ORGANIZATIONAL LEARNING

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient, and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

 ACCOUNTABILITY TO BENEFICIARIES

• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
• Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues. 

Supervisory Responsibility

S/he will supervise Protection program/GBV Officers

Accountability

Reports directly to: Protection/GBV Coordinator

Works directly with: Finance, Program, MEL, and Operation Teams, partner staff

 Knowledge and Experience.

• BA/Sc. in relevant field required.
• 5 years of experience working on the development, implementation, administration and compliance of a field-based international development or humanitarian program; general gender and protection mainstreaming experience & knowledge required.
• Experience with conducting gender analysis, protection assessments, monitoring and evaluation and other learning efforts required.
• Demonstrated strengths in analytical skills, monitoring and evaluation, and report writing.
• Strong interpersonal, intercultural and communication skills
• Excellent oral and written skills and computer skills
• Fluency in English and Hausa is required.

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General Position Summary 

The Nutrition Officer is responsible for overseeing day-to-day implementation of nutrition activities in the NE-CORE Consortium Program. S/he will work closely with other sectors such as MEL, CASH, and Livelihood ensuring smooth project implementation and delivery of program objectives.  Activities will include Promotion / supporting adoption of recommended maternal and Infant and Young Child Feeding (IYCF) practices, distribution of Food Vouchers to target participants, food redemption monitoring, regular vendors review meeting, monitoring and supervision of community-level nutrition screening including the rollout of Family Led MUAC approach and as well participation in planned nutrition surveys and assessments.

Essential Job Responsibilities

• Implement all nutrition activities within the work plan and offer technical guidance to the team.
• Support the implementation of nutrition activities and ensure smooth coordination across sectors.
• Ensure that beneficiaries are effectively targeted according to vulnerability criteria.
• Conduct monthly SNA food redemption across communities within the LGA.
• Collaborate with other team members for effective integration between other services like Nutrition, WASH, Protection, and health sector.
• Collaborate with local authorities and other partners to harmonize different efforts for better impact and sustainability.
• Able to learn and update his/ her information or knowledge to adapt to the changing situation and context.
• Provide technical inputs on the execution of the implementation of Food assistance activities in a timely manner.

Program Management:

• Coordinate with other sectors (Cash, Livelihoods, Shelter, MEL, WASH) and support units to ensure activities are conducted within MC policy and with the maximum benefit to the program.
• Provide inputs to the design and implementation of training in any areas related to the program activities for staff, communities, and program beneficiaries.
• Supervise community mobilization and sensitization activities aimed at promoting appropriate Maternal, Infant and Young Child Feeding Practices and Fresh Food Vouchers to improve Household dietary Diversification.
• Regularly monitor and supervise redemption exercise as well as beneficiary targeting.
• Ensures beneficiary complaints mechanisms and Accountability to the Affected Population is addressed in the appropriate way that does not discredit the image of Mercy Corps.
• Spearhead the rollout of the Mother Led MUAC approach i.e., coordinate with community structures and any other key stakeholder, organize necessary materials/ tools required for the training, and lead the training sessions.
• Participate in nutrition assessment and surveys planned in the catchment area.
• Actively participate in area-level nutrition, food security and Health sector meetings.
• Ensure timely submission of quality weekly and monthly nutrition activity reports.
• Regularly monitor and ensure that the nutrition team in the field has the necessary tools (i.e., data collection tools, job aids, IEC materials etc.) and supplies required for quality implementation of planned nutrition activities.
• Maintain filing of all Mercy Corps beneficiaries, and ensure all lists are well captured electronically and manually.
• Facilitate and co-facilitate community meetings, events and training as required.
• Build and maintain good external relationships and coordination with relevant food assistance actors within and out of Maiduguri.
• Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
• Coordinate Porridge Mum Approach
• Oversee the Nutrition Counsellor
• Any Other duties as assigned.

Team Management:

• Identify technical gaps among staff line managed and in liaison with the line manager provide on the job training and/ support supervision.
• Participate in developing detailed project implementation plan and orient the line managed on agreed actions.

Finance & Compliance Management:

• Ensure compliance with donor and Mercy Corps regulations related to emergency programming.

Influence & Representation:

• Creates and maintain relationships with local health and other authorities to link services with the existing health structure smoothly.
• Always upholds the image and values of Mercy Corps.

Security:

• Ensure compliance with security procedures and policies as determined by country leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.

Organizational Learning  

As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient, and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves. 

Accountability to Beneficiaries 

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Supervisory Responsibility

• Transaction monitors
• Community Nutrition Mobilizers.
• Nutrition Counsellor

Accountability 

• Reports Directly To: Senior Program Officer – Nutrition and Food Assistance.
• Works Directly With: All program Staffs, M & E teams, MC beneficiaries, MC Partners.

Knowledge and Experience 

• BA/Sc. in Nutrition, Agriculture, or any related discipline.
• 2 years of experience working on the development, implementation, administration and compliance of a field-based international development or humanitarian program; general gender and protection mainstreaming experience & knowledge required.
• At least 1 year of experience implementing Supplementary Nutrition Assistance (fresh and fleshy food and vegetables).
• Experience using voucher modality and knowledge of Nagis platform.
• Experience working with local partners, especially market vendors is required.
• Demonstrated strengths in analytical skills, monitoring and evaluation, and report writing.
• Strong interpersonal, intercultural and communication skills.
• Excellent oral and written skills and computer skills.
• Fluency in English and Hausa is required.

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General Position Summary
The Operations Manager- Roving provides general management and Coordination for all program support functions including procurement, logistics, asset, warehousing, admin, property management and information technology. The Operations Manager- Roving proactively and informatively communicates and coordinates the program support functions with Mercy Corps staff in East, North Central, Northwest and West states and other field locations (as and when required).

Essential Job Responsibilities

The Operations Manager-Roving is a key person within the country program, who ensures the resources are planned and utilized towards effective program support. The Operations Manager-Roving plays a key role in the field operations management of the country program and shares the responsibility for the direction and under the guidance of the Operations Director.

Essential Job Responsibilities

• Manage reliable and cost-effective operations and effective implementation of the strategies of Mercy Corps towards the right direction, including supervision of facilities & office management, information technology, procurement, asset management, fleet management and warehouse.
• Establish systems to ensure smooth flow of goods into the country through different channels.
• Identify different vendor categories in order to respond to the program needs.
• Act as a focal point for all internal and external coordination
• Provide overall operational support to programs and facilitate coordination, supervision and monitoring of support activities designed to assist in fulfilling program objectives.
• Establish and maintain pipeline of supplies, overseeing the logistical aspects of the operation; overseeing all commodity storage and movements as needed.
• Oversee facility management, including housing, office leases and warehouses; ensure that security standards are maintained at all premises.
• Work closely with program management to facilitate program planning and upcoming procurement resources needs.
• Work closely with program and finance teams to deliver successful programs while demonstrating excellent stewardship of donor funds and compliance with MC and donor regulations.
• Responsible for the management of all project procurement functions compliance and control as described in Mercy Corps FP3.
• Supports the program team on timely provision of operations support at a higher level of standards. 
• Ensures compliance requirements of Mercy Corps and rules and regulations specified by the donors and sometimes host governments. 
• Provides management information for decision making as required. 
• Support developing budgets for operations activities of country programs as an integral part of program proposal development and country level budgeting. 
• Represents Mercy Corps as required in coordination with country management. The Operations Manager-Roving will have certain representation at the discretion of the Operations Director. The level of representation may vary depending on the country context (i.e., Local Logistics Cluster, NGO Working Groups, etc.)

Responsibilities 

As a member of the Operations team, the Operations Manager-Roving is responsible for but not limited to key responsibilities of management oversight, development and implementation of policies and procedures and resource management. 

IMPLEMENTATION OF POLICIES AND PROCEDURES

Implementation of appropriate operations policies and procedures that comply with Mercy Corps policies and procedures and with donor rules and regulations focusing on the achievement of the following results:

• Full compliance of operations with Mercy Corps Global Procurement and Logistics policies, procedures, and processes. 
• Provide technical and managerial leadership in implementation of Procurement and Logistics in the Northeast program. 
• Ensure ongoing full compliance of Mercy Corps finance policies and procedure and others (i.e. Program Management Manual, National Staff Handbook and etc.). 
• Provide expert advice on Mercy Corps policies regarding resource management, tools, etc.

RESOURCE MANAGEMENT

Effective and efficient resources management in administration, procurement, logistics and IT on the achievement of the following results:

• Ensure effective management of administrative / logistics resources and reporting in a systematic, transparent and efficient manner to country management. 
• Responsible for provision of high quality and timely procurement and other program support.
• Exercising management over procurement processes and logistics ensuring compliance with Mercy Corps procurement policies and procedures as well donor rules and regulations. 
• Oversee provision of transport and travel support (international and domestic). 
• Oversight on maintenance of proper custody of Mercy Corps assets, warehouse inventory and general inventory.

TEAM MANAGEMENT

• Develop the capacity of the team, deepen understanding of their roles and assist with career development.
• Assist team members with information, tools and resources to improve performance & reach objectives.
• Promote accountability, communicate expectations, and provide constructive feedback informally and formally via regular one on ones and performance reviews.
• Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
• Hire, orient and lead team members as necessary.
• Work with all Mercy Corps staff to ensure smooth introduction and adoption of operational systems.

SECURITY

• Ensure compliance with security procedures and policies as determined by country leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.

Supervisory Responsibility

Senior Administration officer, Asset Controller, Logistics Officer , Operations officers

Accountability

Reports Directly To: Director of Operations.

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Knowledge and Experience.

• BA/BS degree in a relevant field.
• Minimum of 3 years management experience in a corporate or an INGO sector, including experience in operational support.  
• Sound knowledge of administrative and logistics procedures is highly desired.
• Proven supervisory ability and/or technical skills combined with leadership. 
• Strong interpersonal skills and ability to establish and maintain effective working relationships with colleagues in a diversified multi-cultural and multi-ethnic working environment. 
• Skills in managing, organizing, planning and implementing assigned tasks under pressure of frequent and tight schedules. 
• Strong ability to apply good judgment and decision-making skills in difficult and complex working environments.
• Demonstrated analytical and problem-solving skills in handling management and coordination issues at country program level. 
• Effective verbal and written communication, organizational, prioritization and Microsoft Office applications.
• Excellent oral and written English skills required.
• Ability to work effectively with an ethnically diverse team in a sensitive environment.