Latest Jobs at Mercy Corp

HR Department Summary Overview

• The Human Resources department has been serving as the professional unit which ensures that the organization has the right people, in the right job, at the right time.
• This is a continuous task that shifts as an organization expands. Also, serving as an employee advocate, the HR unit plays an integral role in organizational success via their knowledge about and advocacy of people.
• The HR objectives are established to support the attainment of the overall strategic organizational plan and objectives. Hence, the HR representatives are entrusted with the knowledge about and the ability to execute successful change strategies make the HR professional exceptionally valued.
• The HR Intern position has been created to bridge the gap in the department in order to provide support to the HR Officer, SHR Officer, HR Manager on HR-related functions which includes but is not limited to; ensuring completion of employee documentation, HR administration and filing as well as documenting all performance actions and ensuring compliance with relevant company and labour practices, and ensuring up-to-date maintenance of personnel files, database as well as logistical support for the full cycle recruiting process.
• The HR Intern will also serve as the clerical focal point and liaison between the field office and head office on HR administrative-related activities.

Project Description

• The HR Intern will be responsible for working with his/her direct line manager and other members of staff in order to complete all outstanding employee and job filing, manage the departmental calendar, provide backend HR documentation & data collation support & internal customer service & external customer support services.

Learning Objectives:

• At the end of the internship period, the intern should have acquired the following skills and knowledge

Learning goals:

• Develop a working knowledge of HR information databases and searchable resources.
• Attends seminars and meetings relative to the HR profession.
• Cultivate interpersonal skills.
• Develop negotiating and public speaking skills.
• Read all assigned literature.
• Improve the department filing systems.

Work Goals:

• Complete all outstanding filing.
• Proofread HR documents as required.
• Actively manage the team calendar.
• Provide onsite and offsite event management.

Responsibilities

• Ensure all job files and personnel files are populated by end of the assignment
• Maintain digital and electronic records of employees.
• Provide event management support during clinics, retreats, training sessions & events.
• Support the team to perform files audit and request for outstanding documents required in the personnel and job files.
• Filing all papers and documents into appropriate employee files, prepare new employee files. Collate all approved leave forms, maintain the database for staff benefits such as Staff Health Insurance/ Accident Insurance Plan
• Support the department by updating records of new and exited staff.
• Schedule meetings, HR events, maintain agendas and active calendar management.
• Keep up-to-date with the latest HR trends and best practices.
• Provide general and clerical support to the HR department and other duties as required.

Ideal Candidate Requirements
The ideal candidate should possess the following qualifications:

• A minimum of HND / Bachelor’s Degree in Social Sciences.
• Not less than One (1) Year Post-NYSC experience.
• A demonstrated ability to process information into action in a timely manner.
• Possess positive attitude, Demonstrated integrity, confidentiality and approachability.
• Ability to work well under pressure, follow instructions and meet tight deadlines.
• Ability to use the following Microsoft Productivity tools: Excel and Word.
• Ability to express oneself through excellent communication skills: Verbal and Written.
• Fluency in English Language and Hausa language.

Working Conditions:

• The intern will be expected to work 40 hours a week.
• Mercy Corps interns and volunteers represent the agency both during and outside of work hours and are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Diversity, Equity & Inclusion:

• Achieving our mission begins with how we build our team and work together.
• Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges.
• We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
• We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity:

• Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact.
• We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all.
• We do not engage in or tolerate discrimination on the basis of race, colour, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

• Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity.
• We are committed to the core principles regarding the prevention of sexual exploitation and abuse laid out by the UN Secretary-General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme.
• We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members.
• As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policiesand values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.

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General Position Summary

• The Social Cohesion Intern will be responsible for providing administrative and field support to the Social Cohesion Officer in mainstreaming social cohesion strategies across all sectors of implementation in the THRIVE program. Support the implementation of activities by sectors and partners and ensure conflict-sensitive approaches are applied.
• Ensure participants including IDPs, returnees and host communities have a smooth pathway to interventions.
• He/She will work directly with the Social Cohesion Officer to support administrative tasks as well as field activities in mainstreaming social cohesion, conflict mitigation and re-integration activities under the THRIVE program.
• The Intern is to ensure close interactions with host community members and local governance structures to promote awareness and facilitate the establishment of sustained community-based schemes for promoting social cohesion. S/he will report directly to the Social Cohesion Officer and will work closely with other sectors.

Essential Job Responsibilities

• Support the Social Cohesion Officer to ensure program progress according to the developed schedule and work plan.
• Support in organizing area-based committee community monthly meetings, community mobilization and sensitization/awareness.
• Support in ensuring equal representation of various community groups in the implementation of activities.
• Keep the program officer and management updated about the security situation in the project implementation area.
• Support the documentation of lessons learned and success stories on the program.
• Support in making routine field visits within the program areas to ensure social cohesion strategies are adhered to.
• Adherence to all MC policies and procedures as outlined in the MC policies and procedures manual.
• Conduct himself/herself professionally and personally in such a manner as to bring credit to Mercy Corps and not jeopardize its humanitarian mission in the country of operation.
• Ensure all interventions adhere to Mercy Corps’ Gender Policy, Do No Harm principles, and beneficiary accountability standards.
• Other duties as assigned.

Finance & Compliance Management:

• Ensure compliance with donor and Mercy Corps regulations related to emergency programming.
• Proactively ensure that members operate in a secure environment and are aware of policies.

Security:

• Ensure compliance with security procedures and policies as determined by country leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.

Organizational Learning:

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries:

• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our participants and to international standards guiding international relief and development work, while actively engaging participants' communities as equal partners in the design, monitoring and evaluation of our field projects.
• Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Accountability:

• Reports Directly To: Social Cohesion Officer
• Works Directly With: Finance, Program, MEL, and Operation Teams, Partners

Knowledge and Experience

• Diploma or Bachelor's Degree from a recognized university.
• 1 year or less working experience with a local or international NGO working with marginalized communities.
• Strong interpersonal, communication and presentation skills and capacity to maintain relations with the community
• Experience in building and maintaining strong/productive relations is required.
• Proficiency in computer use particularly Microsoft Office (Outlook, Word, Excel, PowerPoint) is preferred.
• Knowledge of Hausa and any other local languages is an added advantage.
• Demonstrated attention to detail, ability to follow procedures, and team building experience and ability to meet deadlines.
• Willingness to spend much time in the field and work closely with program target groups.

Success Factors

• Strong work ethics, having the ability to learn the most efficient way to complete tasks and finding ways to save time while completing daily assignments.
• Dependability and responsibility, having the ability to come to work and be there when they are supposed to be and are responsible for their actions and behaviour.
• Adaptability, being adaptable and maintaining flexibility in completing tasks in an ever-changing workplace. Mercy Corps team members represent the agency both during and outside work hours.
• Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies and procedures and values always and in all in-country venues.

Living Conditions / Environmental Conditions:

• The position is based in Maiduguri, Borno State, Nigeria, this is a relatively insecure location where freedom of movement is limited and areas where amenities are limited.

Diversity, Equity & Inclusion:

• Achieving our mission begins with how we build our team and work together.
• Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges.
• We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
• We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity:

• Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis.
• We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact.
• We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all.
• We do not engage in or tolerate discrimination on the basis of race, colour, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics:

• Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity.
• We are committed to the core principles regarding the prevention of sexual exploitation and abuse laid out by the UN Secretary-General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme.
• We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members.
• As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policiesand values at all times.
• Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.

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Job Description

• The Intervention Officer will implement all aspects of the rural resilience activity's market systems development and livelihood interventions.
• This position holder will be required to apply various market development tools and approaches to catalyze innovative services and facilitate and manage relevant market linkages between market actors in areas targeted by the project.
• S/he will provide field and office-based support to the Market Systems Development and Livelihoods Specialist.
• The position will support staff training, provide technical assistance, and ensure that common strategies and approaches are applied consistently in all communities.
• S/he will coordinate closely with the M&E team to ensure that systems are in place to track, analyze and report results. 

Essential Job Responsibilities

Research

• Conduct research into relevant market systems and trends to identify opportunities for interventions.
• Assist in stakeholder analysis of selected commodity chains and identify and establish contact with potential firms or other market actors.
• Liaise with the Results Measurement (RM) team on the development of appropriately tailored research tools and methods for the collection and collation of relevant intervention information from the field
• Assist in updating RM aspects of the intervention activities, including establishing baselines, indicators, and results.
• Support the conduct and update of market assessments involving direct stakeholders and public and private sector actors working within the target value chains and market systems.  
• Assist in collecting baseline data related to interventions targeted for study or implementation by the project.

Intervention Management

• Support the implementation of teamwork plans and the successful implementation of livelihoods and market systems development activities, ensuring the timely performance of work plan activities and identification of target groups within the approved budget, and achieving program deliverables for the desired impact.
• Support the provision of technical guidance on livelihoods and market systems development and ensure that interventions are responsive to stakeholders and consistent with Mercy Corps’ relevant program guidelines, principles, values, quality standards, and strategic plan.
• Formulate strategies to develop markets in the selected commodity chains and seek opportunities to work as per the RRA sector strategy. Develop intervention strategies and implementation procedures in a participatory manner with key stakeholders.
• Ensure the appropriate communication of clear intervention guidelines, expected outcomes, timeframe, and workplan to all relevant parties.
• Assist the Intervention Team Leader in developing relevant grant agreements, MoUs, ToRs, and any other administrative requirements for the interventions.
• Conduct regular field visits to ensure proper implementation of activities.
• Remain well aware of developments in the relevant sectors/markets/commodity chains.
• Work with the RM to design appropriate tools for monitoring the progress of interventions within the various market sectors. Also, liaise with the RM on the conduct of impact assessments for ongoing program interventions.
• Refine and adapt the intervention strategies in light of participant and stakeholder requests and changing needs and opportunities within the overall program of RRA.
• Help identify market failures and pressure points for addressing these; help identify ways to render a given market more functional and efficient to benefit the program targets.
• Refine and adapt the selected intervention strategies in light of participant and stakeholder requests and changing needs within the program.
• Identify priority areas for interventions that will change as opportunities pass or are realized, and new ones emerge.
• Collaborate closely with and support the technical advisory and implementation team to manage the Grant Facility aspect of the program to catalyze new investment in viable economic opportunities (market systems, livelihoods, agribusiness, and employment) through grants that stimulate rather than distort market development and avoid exacerbating conflict dynamics.

Stakeholder Management

• Represent the program in selected markets, displaying courtesy, tact, consideration, and discretion in all interactions with partners, other program members, and the public.
• Understand how the political economy impacts rural markets and how changes in the functioning of markets may impact the political economy.
• Maintain contacts with key stakeholders to increase synergies.
• Take part in facilitating and managing the work of partners/co-facilitators/service providers of the program and ensure “value for money” for the tasks given.
• Supervise/facilitate the identification and development of networks among key stakeholders, identifying common interests between the networks and RRA.
• Assist in establishing contacts with national and regional institutions, stakeholders, and participants that would contribute to the successful implementation of market activities.

 Security 

• Ensure compliance with security procedures and policies as determined by country and program leadership.
• Proactively ensure that team members operate in a secure environment and know policies.
• Conduct themself both professionally and personally in such a manner as to bring credit to Mercy Corps and not jeopardize its mission.

Knowledge and Experience

• Bachelor’s degree in agriculture, economics, or business administration; Master’s degree preferred.
• Minimum of three (3) years of demonstrated experience with USG or similar development projects focused on market systems and livelihood development, with a solid understanding of context, including gender and youth issues.
• Demonstrated ability to work and coordinate effectively with a wide variety of stakeholders, including government, community-based organizations, and the private sector.
• Technical experience in market system development approach to development
• Experience with supporting assessments, monitoring and evaluation, and other learning efforts is required.
• Ability to work independently.
• Demonstrated strengths in analytical skills and report writing.
• Excellent oral, written, and computer skills.
• Fluency in English; fluency in Hausa is required.

go to method of application »

General Position Summary

• The Intervention Officer will implement all aspects of the rural resilience activity's market systems development and livelihood interventions.
• This position holder will be required to apply various market development tools and approaches to catalyze innovative services and facilitate and manage relevant market linkages between market actors in areas targeted by the project.
• S/he will provide field and office-based support to the Market Systems Development and Livelihoods Specialist. The position will support staff training, provide technical assistance, and ensure that common strategies and approaches are applied consistently in all communities.
• S/he will coordinate closely with the M&E team to ensure that systems are in place to track, analyze and report results.

Essential Job Responsibilities
Research:

• Conduct research into relevant market systems and trends to identify opportunities for interventions.
• Assist in stakeholder analysis of selected commodity chains and identify and establish contact with potential firms or other market actors.
• Liaise with the Results Measurement (RM) team on the development of appropriately tailored research tools and methods for the collection and collation of relevant intervention information from the field
• Assist in updating RM aspects of the intervention activities, including establishing baselines, indicators, and results.
• Support the conduct and update of market assessments involving direct stakeholders and public and private sector actors working within the target value chains and market systems.
• Assist in collecting baseline data related to interventions targeted for study or implementation by the project.

Intervention Management:

• Support the implementation of teamwork plans and the successful implementation of livelihoods and market systems development activities, ensuring the timely performance of work plan activities and identification of target groups within the approved budget, and achieving program deliverables for the desired impact.
• Support the provision of technical guidance on livelihoods and market systems development and ensure that interventions are responsive to stakeholders and consistent with Mercy Corps’ relevant program guidelines, principles, values, quality standards, and strategic plan.
• Formulate strategies to develop markets in the selected commodity chains and seek opportunities to work as per the RRA sector strategy.
• Develop intervention strategies and implementation procedures in a participatory manner with key stakeholders.
• Ensure the appropriate communication of clear intervention guidelines, expected outcomes, timeframe, and workplan to all relevant parties.
• Assist the Intervention Team Leader in developing relevant grant agreements, MoUs, ToRs, and any other administrative requirements for the interventions.
• Conduct regular field visits to ensure proper implementation of activities.
• Remain well aware of developments in the relevant sectors/markets/commodity chains.
• Work with the RM to design appropriate tools for monitoring the progress of interventions within the various market sectors. Also, liaise with the RM on the conduct of impact assessments for ongoing program interventions.
• Refine and adapt the intervention strategies in light of participant and stakeholder requests and changing needs and opportunities within the overall program of RRA.
• Help identify market failures and pressure points for addressing these; help identify ways to render a given market more functional and efficient to benefit the program targets.
• Refine and adapt the selected intervention strategies in light of participant and stakeholder requests and changing needs within the program.
• Identify priority areas for interventions that will change as opportunities pass or are realized, and new ones emerge.
• Collaborate closely with and support the technical advisory and implementation team to manage the Grant Facility aspect of the program to catalyze new investment in viable economic opportunities (market systems, livelihoods, agribusiness, and employment) through grants that stimulate rather than distort market development and avoid exacerbating conflict dynamics.

Stakeholder Management:

• Represent the program in selected markets, displaying courtesy, tact, consideration, and discretion in all interactions with partners, other program members, and the public.
• Understand how the political economy impacts rural markets and how changes in the functioning of markets may impact the political economy.
• Maintain contacts with key stakeholders to increase synergies.
• Take part in facilitating and managing the work of partners/co-facilitators/service providers of the program and ensure “value for money” for the tasks given.
• Supervise/facilitate the identification and development of networks among key stakeholders, identifying common interests between the networks and RRA.
• Assist in establishing contacts with national and regional institutions, stakeholders, and participants that would contribute to the successful implementation of market activities.

Security:

• Ensure compliance with security procedures and policies as determined by country and program leadership.
• Proactively ensure that team members operate in a secure environment and know policies.
• Conduct themself both professionally and personally in such a manner as to bring credit to Mercy Corps and not jeopardize its mission.

Organizational Learning:

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient, and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability To Beneficiaries:

• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring, and evaluation of our field projects.

Supervisory Responsibility:

• None, exact positions to be determined

Accountability:

• Reports Directly To: DCoP RRA
• Works Directly With: Program Leadership, Technical Advisors, Finance and Operations teams, and Partner Organizations.

Knowledge and Experience

• Bachelor’s Degree in Agriculture, Economics, or Business Administration; Master’s Degree preferred.
• Minimum of three (3) years of demonstrated experience with USG or similar development projects focused on market systems and livelihood development, with a solid understanding of context, including gender and youth issues.
• Demonstrated ability to work and coordinate effectively with a wide variety of stakeholders, including government, community-based organizations, and the private sector.
• Technical experience in market system development approach to development
• Experience with supporting assessments, monitoring and evaluation, and other learning efforts is required.
• Ability to work independently.
• Demonstrated strengths in analytical skills and report writing.
• Excellent oral, written, and computer skills.
• Fluency in English; fluency in Hausa is required.

Success Factors

• The successful Intervention Officer will be familiar with supporting the management of facilitation-based interventions and the particular challenges of market systems development in Nigeria.
• S/he will have the capacity to spark innovative and entrepreneurial approaches to programming and to inspire groups to collaborate closely to implement high-quality programs.
• S/he will be committed to long-term program sustainability and the delivery of high-impact activities at the community level. The position requires thinking creatively about improving opportunities for inclusive market development to promote sustainable livelihoods.
• The most successful Mercy Corps staff members are committed to teamwork and accountability, thrive in evolving and changing environments and prioritize effective written and verbal communication.

Diversity, Equity & Inclusion:

• Achieving our mission begins with how we build our team and work together.
• Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges.
• We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
• We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity:

• Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis.
• We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact.
• We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all.
• We do not engage in or tolerate discrimination on the basis of race, colour, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics:

• Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity.
• We are committed to the core principles regarding the prevention of sexual exploitation and abuse laid out by the UN Secretary-General and IASC.
• We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members.
• As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and adhere to the Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.