Latest Jobs at Max.ng

Description

• Develop and implement strategies to reduce driver churn rates by identifying and addressing the root causes of driver dissatisfaction.
• Utilize agile, data-driven, and digital solutions to address driver needs and requirements.
• Design and execute programs to enhance driver remittance rates and create initiatives to improve driver retention across multiple cities.
• Collaborate with the Field Ops team to ensure prompt emergency response and accident management, prioritizing driver safety and wellbeing.
• Track and report daily driver activity, churn rates, and retention rates across various cities, using data to drive insights and improvements.
• Develop strategies to reduce driver inactivity and optimise resource allocation.
• Conduct periodic driver surveys in multiple cities to gather feedback and suggestions, and implement improvements based on the results.
• Manage driver health insurance programs and maintain an updated list of partner hospitals for driver healthcare needs in various locations.
• Resolve driver issues promptly, liaising with other departments as necessary, and ensure timely resolution.
• Keep track of significant driver milestones such as birthdays, births, payment progress, etc., and provide appropriate recognition and support.
• Organize regular town hall meetings and events to foster an active and engaging driver community, coordinating activities across cities.
• Generate regular reports on driver welfare metrics from multiple locations and present findings and recommendations to senior management.

Requirements

• Bachelor's degree in Business, Management, or a related field.
• Proven experience in managing driver welfare or a related role, with a track record of working in different cities or regions.
• Strong data analysis skills with the ability to derive insights from driver-related data.
• Excellent interpersonal and communication skills.
• Innovative and creative problem-solving abilities.
• Strong team and project management skills.
• Prior experience in the transportation, delivery, logistics, or vehicle financing industry is a plus.

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Role Overview:

• As the Field Operations Manager at MAX, you will play a critical role in ensuring the safety, security, and compliance of our Riders while they are out on the field.
• You will lead and manage the Field Operations teams, ensuring they are equipped to respond to various field-related situations effectively.
• Your responsibilities will encompass handling emergency responses, addressing issues such as illegal arrests, accidents, vehicle theft, and monitoring Riders compliance with our code of conduct.
• This role will require managing teams across multiple cities where the company operates and may involve travel to these cities.

Responsibilities:

• Lead, mentor, and supervise the Field Operations teams across multiple cities.
• Develop and maintain a strong team culture that prioritises safety, compliance, and the well-being of our Riders.
• Develop and implement a robust emergency response protocol for Riders across different cities.
• Ensure a swift and effective response to any emergency situations that may arise, such as accidents, health emergencies, or law enforcement encounters.
• Collaborate with relevant authorities and organisations to enhance response efficiency.
• Address cases of illegal arrests, harassment, or disputes involving Riders and law enforcement agencies in various cities.
• Liaise with the legal department and law enforcement agencies in different locations to protect the rights and interests of our Riders.
• Develop and implement accident response and support procedures, including medical assistance, insurance claims, and legal support for Riders involved in accidents.
• Manage the process of reporting and investigating vehicle theft cases that might arise.
• Collaborate with local law enforcement agencies across different locations to recover missing vehicles.
• Implement and oversee compliance monitoring mechanisms to ensure that Riders adhere to the company's code of conduct while operating on the field.
• Provide feedback and support to improve Riders' compliance with company policies.
• Collect, analyse, and report on data related to field operations, including incident reports, compliance levels, and feedback from Riders.
• Use data insights to make informed decisions and drive continuous improvement.
• Foster positive relationships with local authorities, community leaders, and other external stakeholders in various cities to enhance the company's presence and reputation.
• Collaborate with the Welfare team to provide quality field experience to the Riders.
• Manage the department's budget effectively, ensuring resources are allocated efficiently across multiple locations.

Requirements

• Bachelor's degree in a relevant field (e.g., Business, Operations Management, or related).
• Proven experience (between 3 & 5 years) in operations management, especially in a field-related role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Understanding of the legal and regulatory environment relevant to vehicle financing and operations.
• Ability to handle emergencies and high-stress situations effectively.
• Data-driven mindset with the ability to analyse and utilise data for decision-making.
• Exceptional problem-solving and critical-thinking abilities.
• Strong organisational and multitasking skills.
• Demonstrated commitment to safety, compliance, and Rider welfare.
• Prior experience in the transportation, delivery, logistics, automotive, or vehicle financing industry is a plus.
• Ability to ride a motorcycle is compulsory