Welfare Transformation Manager at Max.ng

Description

• Develop and implement strategies to reduce driver churn rates by identifying and addressing the root causes of driver dissatisfaction.
• Utilize agile, data-driven, and digital solutions to address driver needs and requirements.
• Design and execute programs to enhance driver remittance rates and create initiatives to improve driver retention across multiple cities.
• Collaborate with the Field Ops team to ensure prompt emergency response and accident management, prioritizing driver safety and wellbeing.
• Track and report daily driver activity, churn rates, and retention rates across various cities, using data to drive insights and improvements.
• Develop strategies to reduce driver inactivity and optimise resource allocation.
• Conduct periodic driver surveys in multiple cities to gather feedback and suggestions, and implement improvements based on the results.
• Manage driver health insurance programs and maintain an updated list of partner hospitals for driver healthcare needs in various locations.
• Resolve driver issues promptly, liaising with other departments as necessary, and ensure timely resolution.
• Keep track of significant driver milestones such as birthdays, births, payment progress, etc., and provide appropriate recognition and support.
• Organize regular town hall meetings and events to foster an active and engaging driver community, coordinating activities across cities.
• Generate regular reports on driver welfare metrics from multiple locations and present findings and recommendations to senior management.

Requirements

• Bachelor's degree in Business, Management, or a related field.
• Proven experience in managing driver welfare or a related role, with a track record of working in different cities or regions.
• Strong data analysis skills with the ability to derive insights from driver-related data.
• Excellent interpersonal and communication skills.
• Innovative and creative problem-solving abilities.
• Strong team and project management skills.
• Prior experience in the transportation, delivery, logistics, or vehicle financing industry is a plus.