Latest Jobs at Mastercard

Overview

• The Customer Solutions Center is a new structure which enables Mastercard to develop better solutions & bundles for prioritized customer segments in markets.
• It is the housing for all Mastercard capabilities in a geography, and it aims to drive Mastercard growth and revenue by creating and selling compelling data-driven, scalable needs-based solutions to new and existing customers by tapping into Mastercard’s extensive toolbox of products and services offerings.
• Customer Solution Center Technical Architect is provider of deep expertise on solution architecture to ensure feasibility of bespoke implementation. Working together with solution architect and solution specialists, Technical Architect understands details of proposed bundles & solutions to manage technical implications and to assess how they can be implemented with clients.
• Technical Architect Reports to Customer Solutions Center Lead (CSCL).

Key Responsibilities
Act as a technology expert for their geography or segment portfolio:

• Understand clients’ needs and current technological stack
• Closely coordinate with solution specialists to understand product functional capabilities and technical integration requirements
• Works with solution architect and solution specialists to recommend new needs-based solutions & bundles to customers to address key customer “pain points.”
• Provide internal intel to the CSCL/Solution Architect on what is ready and roadmap timelines from a technology perspective.

Support CSC value proposition development and sale:

• Defines a locally relevant and globally scalable solution design based on existing Mastercard and partner 3rd party assets.
• Provides techno-functional support in pre-sales narrative development and client conversations
• Leads pre-scoping, pre-sales technical discovery and mapping to client environment
• Map technical specifications of the proposed solution to the client architecture
• Bring technology related budget discussions, in collaboration with Finance, to SA and squad team for problem solving
• Identifies, readies and manages the local system integrators required to roll-out the new solutions/products in the market
• Collaborate with the appropriate client teams to develop integration methodology of the new solution in the client environment
• Closely coordinate with Market Delivery/TAMs or O&T Technical Consultants to ensure that post-sales handover is smooth.
• Manage handover to the implementation teams of MA and clients to ensure that the right technical integration roadmap has been laid out
• Address technical concerns, ideas and suggestions related to proposed value propositions

Knowledge, insights and best practice sharing:

• Shares best practices with Technical Architect community
• Provides input to the product/solution groups and technology leads to enhance their product/solution and platforms to meet the needs of customer sin the market

All About You

• Bachelor’s Degree in Information Technology, Computer Science, or Management Information Systems or equivalent combination of relevant experience and education
• Operational /technical background within the payments and financial services industries.
• Prior Implementation, product management experience in payments domain platforms like Issuer processing, acquirer processing products is an advantage.
• Prior technical/integration experience with payment ecosystem players (Merchants, PSP, Loyalty Platforms, Gateway’s, Acquirers & Commerce Providers)
• Experience in product development and/or business analysis
• Knowledge of techniques for requirements capture and specification and the ability to balance tactical commercial needs against the needs of strategic Product & architecture
• Understanding of APIs or working in new product development/innovation departments.
• Prior knowledge of Mastercard Products and Services is a plus
• Problem solving, product documentation, and project management skills.

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Overview

• The Digital Partnerships team in the Eastern Europe Middle East and Africa region (EEMEA) is looking for a Director, Business Development, Fintech & Enabler Segment to build, develop and manage the Fintech segment across the Africa region.
• The primary objective of the role is developing the strategy and growing revenue in the segment across the region by identifying and pursuing opportunities with new or existing customers/markets, growing market share and deepening Mastercard’s regional footprint; embedding multiple products, platforms, and capability bundles that drive innovation and stickiness.
• Developing and setting sales & commercial strategies aligned with geographies sand segments including pipeline management and go to market at the segment level.
• The ideal candidate is passionate about leveraging payments technology to digitally transform new and emerging sectors, digital innovation, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial and commercially astute mindset.
• This role will be based in Lagos, Nigeria

Purpose of the Digital Partnerships Team

• The Digital Partnerships team in EEMEA leads Mastercard’s engagement with major actors in digital commerce. We work with the biggest names in tech, ecommerce, and financial services to leverage Mastercard’s technological capabilities to solve partner business problems, create new propositions, and ensure seamless, secure, and inclusive payments.
• Our Digital Partners include Fintech’s, Telco’s (Mobile Network Operators), Digital Merchants (including but not limited to Online Market Places and On Demand Services) including Large Digital Giants and Key Digital Activity Players in new and emerging sectors such as Microlending and Online Travel.

The Role

• In this high-profile, customer facing position, you will partner with the Fintech’s across Africa deepening our relationship with them across all the Fintech Sub-Segments including but not limited to the eWallets, Fintech Enablers, Payment Facilitators & Scaling Paytech segments. Your focus will be on deal commercializing, portfolio optimization including revenue diversification with a strong bottom line focus.
• You will be the global ‘owner’ of Mastercard’s relationship with your assigned accounts and accountable to build mutually aligned strategies and plans with your partners and execute on them by effectively leveraging the Mastercard organization
• You will be responsible for driving Mastercard revenue growth and be comfortable developing business cases including ROI analyses as well as leading responses to RFPs.
• You will dive into financial and payment related data to be grounded in facts to provide customer specific recommendations that drive value for partners and Mastercard.
• You will be the expert on your assigned partners and learn about Mastercard’s capabilities and be ready to provide insight into a Fintech’s business, thinking strategically and broadly.
• You will establish day to day and senior business relationships and work with partners to create roadmaps and through QBRs and daily interactions ensure alignment on strategy and execution on agreed projects.
• You will lead negotiations with partners and with internal stakeholders and develop terms sheets and contracts.
• You will be accountable for managing the Multi-Market Fintech partners across the Sub Saharan Africa region
• Build, in cooperation and input by the region, road map & pipeline for ecosystem to accelerate growth and commercialization
• Entrepreneurial approach; ability to quickly understand business requirements and to translate them into potential business development opportunities
• Interpersonal and negotiation skills - extensive experience in communicating in international environment at senior management level.
• Account management experience - ability to understand customer’s need marketplace dynamics, industry trends and the competitive landscape.

All About You

• Bachelor’s Degree in Business or equivalent work experience
• Strong written and verbal communication skills. Expertise on deal commercialization and P & L management.
• Expert relevant work experience with a core knowledge of payments, data processing concepts and financial industry/banking operations practices
• Deep knowledge and understanding of payment solutions, with significant experience in sales and business development
• Thorough understanding of the Fintech Landscape across the region
• Action oriented and results driven and with a disciplined approach to deliver sales targets, financial analysis, and strategic development
• A passion and comfort in meeting new people and building & nurturing meaningful relationships at all levels including with senior-level and C-Suite executives.
• Strong Business Development & Relationship management expertise.
• Possess a blend of analytical capability, strategic thinking, and emotional intelligence and able to dive deep on all areas of the business to deliver creative solutions to unstructured problems.
• Comfortable aptitude for onboarding complex business and technical knowledge to a level sufficient to engage in meaningful partner discussions and identify and drive solutions.
• Enjoy collaborating with a team while working independently towards a goal.
• Strong relationship management skills - experience of managing multiple stakeholders in a multicultural environment. Strong negotiating and influencing skills, with the ability to execute through others who do not report directly to you.
• Committed to quality with a strong focus on customer needs
• A team player who easily builds relationships
• Strong people management and coaching skills
• Language: fluent, English.

This Job Holder:

• Must be capable of operating with high levels of empowerment and accountability
• Requires to be able to operate at a strategic and operational level
• Strong relationship management and build effective partnership with the relevant business stack holders from banks, government, and third-party processors
• Negotiate, execute, and manage multiple multi-market & large Fintech customers
• Develop strategies, financial modeling and business cases for identified opportunities, as well as coordinate contract development
• Leadership of building strategy, solution design, obtain investment funds, sales planning, delivery, and ongoing management (customer delivery, business risk management, optimization).
• Represent MasterCard at strategic partnerships & government events.

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Responsibilties

• The job holder will carry out responsibilities detailed below in the assigned location within West Africa markets.
• Develop sales pipeline leveraging all available resources in coordination with the product development and account management teams
• Work with Customer Account Managers and Country Managers to identify opportunities to sell new products to existing customers
• Participate in high-level, interactive conversations with key decision makers around new or emerging product opportunities
• Analyze customers’ existing business through profitability modeling, financial forecasting and competitive analysis and recommend opportunities for additional revenue
• Develop long-term growth strategies to optimize mutual profitability across debit and credit business lines
• Work with virtual team of MC subject matter experts to strategically articulate value propositions to close new business opportunities
• Develop financial modeling and business cases for identified opportunities
• Execute and manage the customer contract agreement process, ensuring global linkage of resources and information sharing
• Be the responsible “face of MasterCard” to the prospect/customer through high level interactions with key stakeholders such as senior bank executives, country regulatory contacts, representatives of marketing and card vendors as well as third party processing companies.

Major Accountabilities

• This individual is the 'Go To' person for Business Development across the assigned location within West Africa ensuring alignment between the location’s 'go-to-market' approaches and the overall MEA Business Development strategy, taking into account the region's longer term strategic initiatives.
• Establish new partner / vendor/ enabler / joint venture integration with capabilities to sustain MasterCard’s competitive advantage and tracking performance against key objectives.
• This individual will have responsibility for establishing and maintaining strong business relationships with Issuers, vendors, the banking industry and the regulators across the assigned location.
• Fundamental to accelerating the development of the business in the allocated location, is a backbone of strong issuance strategy in partnership with key Banks. The individual will be responsible for developing a dedicated Issuance plan and strategy across the assigned location.
• In addition, the successful candidate must have a sound knowledge of the payments industry P&L and how to maximize revenue through an effective issuance strategy.
• The individual will support in the development of the allocated location’s Interchange strategies, in collaboration with all regional cross functional teams.
• The successful candidate will be required to support in the assigned location’s Regulatory dialogue and support Country Management, on all matters relating to national and regional interests.

Requirements

• Bachelor’s Degree required, MBA preferred.
• 10+ years experience in the financial services and payments business
• Deep business development and marketing experience
• Strong project management, problem solving, analytical and organizational experience
• Experience in merchant acquiring, retailing and / or corporate transactional banking will be advantageous
• Demonstrated experience in managing multiple stakeholders in a multicultural environment across multiple geographic locations
• Excellent writing and presentation skills, extensive experience in communicating in international environment at senior management level
• Strong negotiation and influencing skills
• Organization and time management skills; ability to multi-task
• Exceptional business judgment and strategic planning skills
• Business Case development, including financial analytics
• Budget preparation and management
• Ability to work collaboratively
• Solid solution development skills and effective working both independently and in a team environment.
• Strong written and verbal communication skills, including presentation skills
• Strong client management skills
• Strong teamwork skills.

Key Competencies sought:

• Business Acumen
• Knowledge leadership
• Finance and planning
• Solution drive
• Results orientation
• Strong Analytical ability.

Professional Qualities:

• Leadership
• Influence; assertiveness; initiative
• Autonomy; independence; accountable and responsibly
• Quantitative, qualitative and analytical insight
• Commitment; passion and energy.