Latest Jobs at Klasha

About the Job

• We're hiring a Customer Service Manager to manage customer queries and complaints at Klasha.
• You will also be asked to troubleshoot orders, modifications, and escalate complaints across a number of communication channels.
• To do well in this role you need to be a self-starter as you'll be responsible for starting and managing the customer care team.
• The ideal candidate is also responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.

Responsibilities

• Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth.
• Establish performance benchmarks and hold a team to those goals.
• Resolve customer conflicts and handle escalation procedures.
•  Supervise day-to-day operations in the customer service department.
• Respond to customer service issues in a timely manner.
•  Create effective customer service procedures, policies, and standards.
•  Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
• Implement an effective customer loyalty program.
• Maintain accurate records and document all customer service activities and discussions.
• Assess service statistics and prepare detailed reports on your findings.
• Hire and train new customer service agents (when needed).
• Manage the approved budget of the customer service department.
• Stay informed on the latest industry techniques and methods.
• Implement good customer retention strategies.
• Empathize with every aspect of the customer experience cycle by putting customers’ needs first.
• Guide and coach customers with dedicated customer success processes.
• Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
• Identify common customer challenges and resolve them.
• Help drive customer references and case studies.

Qualifications

• Bachelor's Degree or equivalent experience
• 3+ years of customer service experience
• Excellent written and verbal communication skills
• Proficiency in Intercom and Zendesk
• Exceptional spoken and written grammar.

Benefits

• Competitive salary
• Cool company perks
• You'll be working with a young, growing team based in Lagos, Nigeria that is millennial-driven.
• Fast and expanding career progression
• Flexible working conditions.

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About the Job

• Klasha is looking for a results-driven Social Media Executive to join our team. The ideal candidate is a hard-working team player who will play a critical role in creating original digital content across various social media platforms. Proactivity is an essential quality.
• We need the candidate to lead and innovate in developing connections into running communities around the world and be proactive in developing opportunities to maximise social media engagement.
• The candidate must have expertise in creating content for the African market. They must be exceptionally creative and have the ability to work hand-in-hand with graphic designers to create original and engaging graphics for our social media platforms.

Responsibilities

• Develop a global social media strategy linked to company business objectives.
• Manage Instagram, Facebook and Twitter, YouTube Channel and LinkedIn.
• Create and direct original content alongside graphic designers.
• Provide data analysis and metric reporting for clients.
• Be a key contributor to the trajectory of the brand from tactics to top-line acquisition and positioning strategies.
• Research, content creation & content scheduling.
• Real-time timeline and engagement management.

Qualifications

• 2+ years of experience in marketing with a focus on managing social media platforms.
• Knowledge of video, audio, graphic and post-production process.
• It is essential that you are passionate and have good knowledge of the African consumer market.
• Enthusiasm and expertise with an excellent understanding of all major platforms.
• Strong, creative and accurate copywriting skills.
• Ability to adapt the tone of voice and write strategically for each type of person/audience
• Very strong attention to detail and excellent interpersonal and organisational skills are vital, along with a talent for clear communication.
• A sense of fun!

Benefits

• Cool company perks.
• You'll be working with a young, growing team based in Lagos, Nigeria that is millennial-driven.
• Fast and expanding career progression.
• Flexible working conditions.

go to method of application »

Job Description

• Klasha is a Fintech startup with HQ in the U.S. We are looking for a sales leader who is excited to join our fast-growing team and can start immediately in Lagos, Nigeria.
• This candidate must be ready to move fast and add value to our team, owning merchant acquisition and successfully winning the business of retailers and implementation of the Klasha technology.

Responsibilities

• Identify prospective retailers based on strategy and targets across markets, segmentation, and product implementation capabilities.
• Identify appropriate contacts, engage in initial outreach, cold email sequences, and maintain detailed and strategic follow-ups.
• Schedule and soon lead meetings pitching the Klasha technology and business opportunity.
• Experience in building effective urgency with clients, uncovering opportunities and pain points with clients to then provide a solution, negotiate, and win deals efficiently.
• Skilled at managing the timelines and stakeholders internal to Klasha and to partners across the deal cycle and post-sales.
• negotiate, close deals successfully, and manage all post-sales needs.
• Quickly leveling up on the retail and eCommerce market, FinTech industry, and overall greater business opportunity, in tandem with learning Our value proposition and technology to then communicate them effectively to prospective clients.
• Ready to share ownership and give strong feedback on the build and scaling of a high growth sales team including internal processes and greater sales strategy.
• Account Management of initial deals successfully closed providing a white glove experience and driving operational excellence.
• CRM ownership and documentation of disparate and corresponding client information, sales activity, and deal progression.

Requirements

• You must be an energetic, organized, and passionate person excited for the opportunity to be on the ground floor of Africa’s next FinTech standout product and team.
• 1+ years of relevant experience selling in the fast pace fintech, eCommerce, or SaaS space across the African continent, special consideration for international B2B and merchant experience.
• Is not afraid of competition when selling a stellar product in the global eCommerce + retail market.
• Strong effective communication over email, text, and calls, leading with an empathetic, consultative approach that is strategic. One that earns the client’s trust, interest, and investment in Klasha to acquire customers across Sub-Saharan Africa.
• Has a book of contacts with retailers, eCommerce sites, and brands spanning Africa, MENA, US, and the UK. Or, confidence and extensive experience working with international SMB and Mid-market international clients, in the US, UK, EMEA, and APAC.
• Has been a founding member at a startup on the ground in Nigeria or across the continent before. Ready for the opportunity to take that on -can hit the ground running, get their hands dirty, and can think quickly within ambiguity to build with our founding team.
• Comfortable and excited to work with a global, young team working across timezones and geographies.
• French language proficiency is an added plus.

The Fun Stuff

• Competitive salary and attractive commission structure
• Cool company perks
• You'll be working with a young, growing team based in Lagos, Nigeria that is millennial and GenZ driven.
• Fast and expanding career progression
• Flexible working conditions