Latest Jobs at Jumia Nigeria

Objective

The Demand Planner will have responsibility in ensuring that our company’s operations are timely, efficient, and cost-effective. S/he will assist in all demand planning duties including estimating future product demand, analyzing inventory flow, and developing forecast models. The successful will be one who is highly analytical and possess very good communication skills. S/he successful will also have an in-depth knowledge of advanced mathematical and forecasting policies.

Responsibilities

• Develop effective forecast models based on industry trends and demand patterns.
• Support management with risk assessments and mitigation activities.
• Propose and implement solutions to improve demand forecast accuracy.
• Successfully communicate forecast and inventory estimations to management.
• Monitor and report on important changes in sales forecasts, budgets, and business strategies.
• Conduct monthly forecast maintenance.
• Address demand-related issues in a timely and effective manner.

Requirements

• Bachelor’s degree in business, supply chain or other relevant fields.
• A minimum of 3 years’ experience in a demand planning/forecasting role.
• Solid understanding of inventory management practices and procedures.
• Strong mathematical and statistical knowledge.
• Capability to multitask in a fast-paced environment.
• Excellent written and verbal communication skills.

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Objective

The Head of Legal, Nigeria will be the lead legal adviser to the Jumia management team in Nigeria, with direct line management responsibility for a small team of lawyers in the market.  They will be required to partner the business in achieving its goals by ensuring that legal and commercials risks are identified and managed effectively through robust contracting and legal risk management, and by delivering clear and practical strategies and solutions.  The Head of Legal, Nigeria will also work with teams in Jumia’s other markets on projects to support the overall strategy of Jumia Group. 

Responsibilities

• Negotiating, drafting, and reviewing contracts across all areas of the business (including commercial, technology and payments agreements) to protect the commercial and legal interests of the business and maximize value.
• Advising on and managing legal risk in relation to consumer protection, data privacy and other regulations, including assessing the relevant regulatory requirements and managing relationships with external bodies.
• Managing corporate governance and company secretarial work in respect of Jumia legal entities in Nigeria.
• Implementing group legal team policies and proposing periodic modifications to the same based upon practical experience, legal developments and industry best practice e.g. contracts policy, data privacy policy etc.
• Implementing procedures to manage claims and disputes, including pre-action case management, mediation, arbitration, and litigation.
• Line management and professional development for the legal team in Nigeria.
• Building and managing relationships with our external law firms.
• Engaging in other aspects of the legal function and other special projects as topics arise, including projects to advance the strategy of Jumia Group globally. 

Required Qualifications and Skills

• Qualified lawyer (L.L.B, B.L, & L.L.M) with a minimum of 10 years of post-qualification legal experience, gained at a leading law firm and inhouse at a leading multinational FMCG, fintech or telco.
• Experience advising senior business leaders and executive leadership teams.
• Commercial contracts experience in a payments/financial services environment.
• Knowledge of the regulatory environment as it impacts payments, digital services, and e-commerce.
• Experience working in a fast-growing and agile inhouse environment.
• Excellent legal drafting skills.
• Strong communication skills and ability to communicate knowledge of the law in a manner that is understood and respected by employees.
• Commercial application of legal knowledge.
• Strong planning, organizational and management skills, and the ability to meet deadlines.
• A good troubleshooter/problem solver who works well under pressure.
• Drive to succeed in a challenging and changing environment.
• Ability to perform with a high level of discretion, professionalism, and integrity.

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Job Objective

The Quality Assurance Associate plays a pivotal role in the customer experience journey by ensuring our customers receive authentic and safe products that exceed their expectations. You’ll be accountable for all product quality assurance activities, working with key stakeholders and engaging them to ensure higher standards of quality, improved customer perception, and reduced merchandise return levels.

Responsibilities 

• Lead the customer complaint process by working with the appropriate functions in order to analyze the returned product/failure, formulate the response to the customer and work directly with that customer to resolve the issue.
• Ensure QC agents are not passing packages that customers have returned or rejected.
• End to end quality leadership responsibility, provide and enhance quality control processes, both internally and externally, to ensure quality requirements are met
• Analyze data insights across transactional customer satisfaction, QA performance, NPS detractors and support escalations
• Evaluate the acceptability of product quality testing and deciding next steps
• Manage the counterfeit battle (working with Production) and wrong item fulfillment (working with Vendor Support Centre)
• Set direction for our support strategy through building cross functional relationships both internally and externally
• Leverage findings from targeted analysis to contribute to the Continuous Improvement process
• Act as the technical and functional product expert to assigned business categories
• Develop and implement programs to establish, maintain, and deliver high product quality to Vendors and Customers.

Qualification & Experience

• A minimum of 5 years' experience in quality inspections and quality management
• Experience in a customer facing quality role
• Experience in directly related quality assurance/quality control functions, preferably in a manufacturing environment.
• Proven technical acumen demonstrated within a manufacturing, quality or consumer products environment
• Comfortable working in a dynamic, low structure, constantly changing atmosphere and prioritizing work appropriately
• Proficiency in data analysis tools
• Familiarity with ISO quality systems and typical standard operating procedures.

Competencies Required

• Owner mentality and an entrepreneurial drive 
• Proficiency in Microsoft Office (Word, Excel and Power -point) tools.
• Working knowledge of Google Office Productivity Tools. 
• Excellent communications skills and the ability to effectively advise senior leadership
• Good problem-solving skills required 
• Proven ability to manage multiple tasks simultaneously.
• Ability to work to deadlines and targets, can prioritize tasks under pressure.

We Offer 

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African ecommerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders 

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Responsibilities:

• Management of day-to-day operations of CS sales.
• Oversee the sales team to ensure targets and standards are met by holding daily briefing with team to set objectives for the day and monitor progress regularly.
• Devises strategies and techniques necessary for achieving the sales targets.
• Achieving growth and hitting sales targets by successfully managing the sales team.
• Access current team processes and procedures, identify opportunities for improvement and implement them.
• Provide detailed and accurate sales Analytics and forecasts for the team
• Tracking sales Team KPI on daily, weekly and monthly basis, sending performance report to management.
• Setting individual sales targets within the sales team.
• Ensure the right staffing count is done in CS sales to efficiently manage cost and productivity.
• Resolve customer complaints regarding sales and service.
• Plan and coordinate training programs for cs sales staff.

Qualifications

• Bachelor's Degree in Business, Marketing, Communications, or related field.
• 5 years of experience in sales with experience in Tele-sales or banking sales.
• Strong oral and written communication skills.
• Proven ability to lead a team to meet targets.
• Excellent leadership skills.
• Experience setting sales goals.
• Results-oriented with strong analytical skills
• Deep understanding of CRM systems and best practices
• Proficient in Microsoft Office especially excel or google sheet

KPI

• Growth of CS sales share of business
• CPO reduction
• NMV, Net order meeting set commercial target.

We Offer 

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African ecommerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders 

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Job Objective

The Customer Service Manager is a unique opportunity to help drive our efforts to improve customer satisfaction in the entire online shopping journey. This is a critical role as it directly correlates to continually improving the customer experience and as a result better customer loyalty and retention. This role calls for a rare combination of proactive thinking, industry knowledge & interpersonal ability to manage relationships, issues, and topics with customers and with all teams across the organization.

Responsibilities 

• Directly supervise the customer service team and ensure the team’s activities are aligned to the departmental and company objectives.
• Actively promote and manage the process of continuous improvement in customer service standard within call/mail inquires and troubleshooting.
• Distil customer insights into business recommendations by identifying meaningful customer indicators and trends and by performing root cause analysis to improve the experience of customers.
• Promote effective communication throughout all levels of the customer service function.
• Support projects aiming at improving and maintaining operational KPIs such as Customer Satisfaction (CSAT), Net Promoter Score (NPS), Quality of service, Productivity KPIs, etc.
• Work with cross-functional teams to build the business cases and plans for improving specific customer issues.
• Work closely with other merchant’s customer support teams.
• Create and sustain a positive team environment displaying high levels of motivation and excellent team spirit.
• Necessary interactions with partners and providers to ensure seamless experience for the customers.
• Organize trainings on customer retention and experience for the team.

Requirements and Experience

• Bachelor’s degree from an accredited university.
• At least 5+ years’ experience in customer centric roles such as operations, project management or process improvement.
• Experience in organized aggregated customer data to analyze trends and feedback while developing plans based on emerging customer needs/requirements.
• Ability to think strategically and attention to detail.
• Advanced skills in office tools (e.g., Excel and Google Suites) and Sales force.
• Experience in creative problem-solving and ability to see beyond what is presented as an issue or question to develop solutions for customers and the business.

We Offer 

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African ecommerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders 

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What you will be doing

The “Senior Finance & Operations Auditor” will be responsible for providing insights and assurance with a focus on Finance and operational risks, fraud, business wrongdoings and abuses within the company.

The successful candidate shall plan and execute audit assignments to ensure that people, processes and tools operate according to defined policies, standards, procedures and applicable laws and regulations. Overall, his/her assignments shall provide a reasonable assurance whether significant finance and operational risks are appropriately identified and managed.

The candidate shall demonstrate skills and experience in internal auditing to be fully autonomous in all audit procedures and become a strong contributor on all business assurance projects.

A successful “Senior Finance & Operations Auditor” will have a significant opportunity to gain exposure across the entire Jumia Group.

The position shall demand from the candidate: 

• A thorough understanding of the business, risks and processes for assigned projects;
• On-site or remote business audits (on need basis, up to 50% travel time to emerging countries in favorable travel conditions);
• Effectiveness and autonomy on audit tests execution and experience on all audit phases (planning, fieldwork, reporting and follow-up);
• Strong contribution to the development and execution of the continuous audit program;
•  Insights into current, emerging and potential business issues, trends and opportunities that will enhance efficiency and effectiveness of internal controls;
• Excellent analytical skills for identifying control issues and suggest practical and creative recommendations for their mitigation;
• Strong communication and influencer skills to help enforce the implementation of operational efficiency and best practices across Jumia’s environment.

What we are looking for

• Bachelor or Master’s degree in Finance, Accounting or Business Administration;
• At least 4 years professional experience in an Audit position (internally or in an advisory firm);
• Strong experience and knowledge of audit methodologies techniques and standards;
• Recognized audit relating certifications are valued (e.g. CPA, ACCA, CIA or similar);
• Experience delivering and managing audits in eCommerce or fintech industry is a plus;
• Excellent writing and oral English skills required to interact across our multicultural environment and produce formal documentation (Arabic or French is a plus).

We Offer 

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African ecommerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders 

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Job Responsibilities

• Responsible for managing assortment, inventory and monthly campaigns for multiple dark stores
• Collaborates across teams (buying, brand managers) and departments (Commercial, Marketing, logistics) to actively manage the assortment of our Dark Stores to cover 2K+ products
• Manage commercial operations for dark stores (cat tree, backend systems, etc.)
• Monitor and analyze current inventory for each dark store based on key inventory management KPIs
• Ensure buying team raises PO’s and sends to suppliers on time with right quantities
• Ensuring there is a steady flow of stock between our main warehouse and each dark store
• Developing monthly campaigns with KAMs to drive engagement and orders at DKSs
• Anticipating the needed inventory based on sales history, seasons and upcoming campaigns

Qualifications and Experience

• Bachelor's Degree or Higher National Diploma in relevant field (Business Administration, Economics, Finance, Accounting, etc.)
• Advanced Excel to create macros, pivot tables, V-Lookups, analytical capabilities and workbooks.
• 5+ years FMCG experience, ideally in grocery
• Demonstrated competency in data reporting and analysis
• Collaborating across many departments (logistics, procurement, finance, etc.) to rapidly grow a business
• Experience with commercial operations and ability to quickly navigate back-end systems

We Offer 

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African ecommerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders