Latest Jobs at IpNX Nigeria Limited

Job Description

• The Maintenance Quality Control Supervisor oversees maintenance of ipNX fiber optic & civil work activities on the outside plant network. The OSP Supervisor will be involved in the day-to-day maintenance and management of the outside plant, taking into consideration Customer and Local Authority organizations in the maintenance of the fiber outside plant. The role is expected to involve a significant element of on-site attendance.

Key Activities

• Point to Point and GPON Fiber Fix Supervision
• Corporate Customers: Restore service failures within 3 hours of its occurrence- Implementation and integration of new projects and ensure all open incident tickets are closed within this time-frame. Team Lead, Wireline Maintenance OSP Supervisor
• Retail Customers: Restore service failures within 8 hours of its occurrence.
• Field to base Communication: Provide prompt feedback for input into the OTRS application with information relating to activities being carried out to resolve customer service incidents.

Preventive Maintenance:

• Proactively drive MSPs to identify, plan and execute preventive maintenance action on the fiber network.
• Enforce active engagement of construction works (road and real estate) by MSPs to mitigate damage to ipNX fiber infrastructure.
• Enforce active monitoring of trenching activities by other PTOs along our fiber route.
• Provide operational data for all Corrective and preventive activity on the wire-line Network that feeds into the improvement of fiber break-fix MTTR.
• Audit and collate information for the fiber wire-line network. Prepare and submit the as-maintained documents after every network activity.
• Provide network data for processing change request approvals
• Provide monthly cabinet utilization report
• Report Management  Ensure weekly support status reports are done and submitted timely for review.
• Submit as-is fiber break-fix report per ticket
• Submit monthly cabinet utilization report
• Submit out of scope BOM and supporting document for PO approvals

Others:

• Assessment, Acceptance test and Hand-over Documentation from project deployment team and MSPs which includes, Installation of Poles, Hand-Hole and duct calibration.

Educational Qualifications & Functional Skills
Academic:

• University Degree in Telecoms, Engineering or Applied Sciences. Functional

Work Experience:

• At least 2 years in telecommunications industry, with experience in Fiber network deployment and outside plant maintenance.
• Specific Knowledge of Civil Works planning applications with Nigerian Local Authorities.

Skills:

• Proven track records of maintenance and management of metro and/or long distance fiber optic infrastructure.
• Sound knowledge of telecom industry best practices, norms and technical requirements with regard to fiber & civil work maintenance.
• FTTx and/or P2P fiber deployment and maintenance experience are distinct advantages i.e. fiber termination using fusion splice machines, testing & analyzing fiber links with OTDR and Light Source/Power Meters (LSPM), identifying fiber cores with VFLs.
• Capable of understanding fiber network architectures, designs & splice plans.
• An inherent culture of documenting concise and accurate “As-Is” status of network elements and splice configuration, in a consistent manner.
• Familiarity with the requirements of Health & Safety legislation in Nigeria.
• Experience in civil works supervision & quality control.
• Experience in processing ROW License with Local Authorities/State Regulatory Agencies.
• User experience for Microsoft Office Tools including a good working knowledge of Microsoft Project.
• User experience for Visio/AutoCAD/GIS tools is desired.
• Excellent communication skills.
• Ability to solve complex problems in the shortest available time using honed analytical skills.
• Good interpersonal skills with customers, vendors, team members and local community.

Other Requirements:

• Customer Focus
• Tech savvy
• Bias for Action
• Result Oriented
• Highly innovative
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning.

Salary
N150,000 Monthly

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Purpose of the Job (Brief)

• Provide firstlevel off-site technical support for all ipNX services: Internetservice, Voice, Connected Home and Office etc.
• To consistently provide a high level of excellent customer service and support, ensuring customer satisfaction.

Key Activities

• Incident Management (First Call Resolution)
• Manage Service request life-cycle: receive, log and take ownership of all general Service Requests and progress to resolution.
• Receive, log and take ownership of all faults.
• Respond to Operations & Maintenance Lead Retail TAC Engineer and provide timely, complete and accurate resolution to customer inquiries via email, phone or web calls.
• Monitor and escalate based on SLAs, coordinate with other teams as may be necessary to resolve customer issues within the contracted SLAs.
• Proactively monitor all ipNX owned & installed network elements in corporate customers’ premises.
• Prompt Response to inbound calls and emails.
• Ensure initial call assessment, resolution (if possible) or escalate to the appropriate technical group.
• Identify, document and alert supervisor of trends in customer calls.
• Follow up on unresolved complaint/ open tickets to closure.
• Ensure daily updates of all complaints not closed (open tickets) by following up with person(s), units and organizations responsible.
• Timely Escalation/feedback to relevant units.
• Liaise with clients on updates of progress on Service Requests and Incidentsreports ensuring they are kept up to date.
• Dissemination of information regarding network faulty condition, causes, planned outage period for repair/preventive maintenance.
• Preparing Technical Reports.
• Produce periodic error-free service reports in order to inform both management and external clients of service levels achieved and areas ofservice improvement required.
• Prepare daily incidence summary reports.
• Prepare monthly availability reports for customers.
• Generate outage, fault and utilization reports as well as cause analysis/ reason for outage reports.

Educational Qualifications & Functional Skills

• B.Sc / B.Eng Degree in Computer Science/Computer Engineering / Electrical-Electronics Engineering (2.2 / Upper Credit at minimum).
• CCNA , CCNP (Desired)
• Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
• Excellent business communication skills both verbal and written.

Work Experience:

• A hands-on experience with the following is a must: IP Routing, UTM, VPN, HomeNetworking.
• Knowledge and experience with network security is desirable.
• Candidate must possess excellent customer interface, analytical and presentation skills.

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development.

Salary
N171,000 Monthly.

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Job Description

• The Direct sales executive (DSE) is responsible for driving sales increase of all ipNX retail products (FOS) within the territory he works in.
• She/he must recruit new subscribers through personal engagement and follow up.
• The DSE must be able to develop relationships with Estate managers, facility managers and any key stakeholder.
• DSE’s must be able to win back churned customers and re-build broken relationships.

Expected Key Results

• Achieve set sales targets.
• The DSE must recruit 10 subscribers or more every month.
• Manage, maintain and grow a pipeline of qualified prospects almost completed deals.
• The DSE must maintain and grow a pipeline of potential subscribers.
• This pipeline report must be submitted on a weekly basis.
• Must carry out route mapping to identify potential and existing customers with given territory.
• Submit weekly reports.
• All sales reports must be submitted every week.
• Work in collaboration with the team, developing good working relationships.
• Must develop good relationships with ipNX customers.
• Must be able to maintain a good working relationshipwith Team Lead and other DSE’s.
• Must be polite at all times to customers and report any customer feedback during weekly meetings.
• Ensure compliance with ipNX values, policies and standards, and ensure compliance will all local statutory requirements.
• Must be present at all sales trainings and weekly meetings.
• Must abide by the ipNX policies and standards when on ipNX premises and in dealing with customers.

Educational Qualifications & Functional Skills

• HND in Engineering / Computer Science / Marketing / Sales / related disciplines
• Understanding of communications Network, Experience in a b2b, B2C sales environment; field sales, consistent track record of success in achieving product effectiveness and customer experience targets.
• Demonstrate a high level of organization and quality with multitasks, efficiency & priority setting.
• Good Microsoft office suite competence.
• Exemplary communication skills - both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

• At least 2 years’ experience within the telecoms or FMCG space; knowledge of retail market, competitor behavior and strategy, including related product dynamics and product management.
• Must demonstrate interpersonal capabilities and leadership.

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Nimble Learning.

Salary
N75,000 Monthly.

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Purpose of the Job

• The Corporate Sales Trainee Associate role will manage assigned business portfolio, he or she will prospect accounts within the territory, protect and secure new revenue, ensure set targets are met, while providing support to the Territory Manager.
• Aside from sales related function, the CSTA is to ensure unrivalled customer experience / service delivery satisfaction amongst our customer base.

Key Activities
Meet and Surpass Sales Target:

• Identify and prospect new opportunities with a view to converting them through a clearly defined sales process.
• Maintains relationship with clients by providing support, information and guidance, and recommending new and profitable opportunities that will engender a win/win situation with the customers.
• Drive self to achieve set cold call targets
• Ensure completion ofsigned JCC and SLA’s , also , ensure proper documentations and follow through with all processes . Maintain a less than 2% yearly attrition rate on assigned accounts.
• Regular visitation to customers under management ensures that customer issues are resolved within the boundaries of executed Service Level Agreement.
• Ensure quality and timeliness of reports, trackers;and industry related information, trends and competitor activities.
• Ensure that sales, pipeline, churn and all associated reports are made available before close of business every Friday
• Analyze information regarding market trends, competitors’ activities, and share with supervisor on a bi-weekly basis.
• The report accompanies the weekly report. Constantly exhibits acquired skills; product and sales presentation knowledge.
• Ensures participation in alL announced internal product training, acquiring industry relevant knowledge and information by attending related workshops, reviewing professional.

Educational Qualifications & Functional Skills

• University Degree in Business / Marketing / Humanities / Engineering / related disciplines
• 0 - 2 years Post NYSC
• Good Microsoft office suite competence, CRM competence
• Analytic &Creative skills, ability to learn quickly
• Negotiation Skills
• Excellent Communications, multi-tasking and Inter-personal skills.

Work Experience:

• Post NYSC, industry experience at the minimal.

Other Requirements:

• Customer Focus
• Action orientation
• Business driven
• Cultivate creativity
• Ability to optimize work processes
• Resilience
• Self-Development
• Nimble Learning
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality.

Salary
N85,000 Monthly.

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Purpose of the Job

• To proffer innovative solutions to various network problems and ensures that customer needs are properly defined and satisfactorily met.
• Implements and evaluates the working of systems / applications / network and stays abreast of new technologies emerging in the industry.
• S/He provides supervision of all first-level active and passive on-site and off-site technical support for all ipNX infrastructure, including fibre backbone, FTTx, wireless networks, inside and outside plant infrastructure, among others.
• To consistently provide high-quality customer service and support while ensuring customer satisfaction.

Deliverables
Working closely with the Infrastructure team. The primary duties and responsibilities will include but not limited to:

• Responsible for managing and coordinating the NOC team.
• The main aim for this coordination is to ensure that the systems runs efficiently without interruption.
• The NMC Lead must keep upper management informed about what is happening on the infrastructure.
• NMC Lead oversees the work of NOC and FTTx Backend engineers to ensure that system requirements have been properly implemented and procedures carefully followed.
• Responsible for informing Management, partners and peers about service performance and service availability
• Primarily deals with customers, Co-lo providers, engineers and the whole technical team
• Coordinates the duty shift table for the NMC operations and carefully allocates staff members (NOC and backend engineers) on different shift duties for ensuring the whole shift works in an efficient and effective manner.
• To ensure maximum possible service availability and performance
• Seeks out and develops innovative tools and applications for automation of the systems monitoring operations
• Monitoring of the entire network to identify when defined thresholds are reached and triggers upgrades as required.
• Supervises Incident Management (First Level Support):
  • Identifies the root- cause of customer issue & advice’s on how to resolve the issue.
  • Identifies resources needed to solve the issue and estimates the effort required.
• Receive, log and take ownership of all faults.
• Run on 24*7*365 network monitoring operation.
• Proactively escalate issues to the Infrastructure team for capacity planning and Network optimization
• Ensure daily updates of all complaints not closed (open tickets) by following up with person(s), units and organizations responsible.
• Liaise with the Outside Plant Supervisiors on updates of progress on link restoration and Incidents reports ensuring they are kept up to date.
• Dissemination of information regarding corrective maintenance, causes, planned outage period for repair/preventive maintenance.
• Prepare daily incidence summary reports.
• Supervises and approves prepared weekly/monthly link availability reports for Backbone, P2P & FTTx.
• Produce periodic error-free link reports in order to inform both management and our customers of service levels achieved and areas of service improvement required.
• Prompt Response to inbound calls and emails
• Follow up on unresolved complaint/ open tickets to closure.
• Timely Escalation/feedback to relevant units.
• Preparing Technical Reports.
• Develop innovative and automated systems for proactive systems monitoring and incident reporting.
• Team building and Development

Educational Qualifications & Functional Skills

• B.Sc / B.Eng in Computer Science / Computer Engineering / Electrical / Electronics Engineering
• CCNA, CCNP (Desired)
• Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
• Understanding of iTIL v4 service management
• Excellent business communication skills both verbal and written.

Work Experience:

• A hands-on experience with the following is a must: Routing, Switching and GPON Technology
• 3 – 6 years work experience.
• Experience with Wired, Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
• Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.

Other requirements:

• Customer Focused
• Hardworking and Tenacious
• Action Orientation
• Tech Savvy
• Result Driven
• Excellent Decision Quality
• Attention to Detail
• Problem Solving
• Excellent troubleshooting and analysis skills
• Impeccable Customer Service and Support Skills
• Customer Focus

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Purpose of the Job

• The Network Services Engineer is responsible for pro-actively performing network fulfilment activities across all network products.
• Assists in troubleshooting customer impacting issues affected by the fulfilment process, diagnose problems and troubleshoot within Data Centre/LAN/WAN/Wireless, or Firewall/Load Balancing/Threat Protection.
• Providing design and implementation according to best practices and standards and assist in deploying and supporting Network services and Security for clients.

Expected Key Results Key Activities
Network Service Monitoring:

• Maintain platform for network service usage; gathering monitoring statistics.
• Engage in routine preventative procedures and maintaining and monitoring network security i.e Firewall, switches.
• Proactively monitor and report infrastructure capacity including bandwidth, storage etc.
• Provide capacity usage information to facilitate capacity planning.
• Work to diagnose and resolve critical, escalated issues in line with appropriate process and information provided.
• Collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices.

Network Service Support Analysis:

• Conduct service support analysis that will identify stretching objectives, drive improvements and deliver benefits in supporting customers whilst maintaining ipNX’s values.
• Maintain inventories of hardware, software and peripherals across the desktop estate; along with domain account information including rights, security and access groups.
• Analyze user problems or enquiries and follow through to resolution within agreed service level agreements to provide excellent customer service and ensure work continuity.
• Carryout network service revamp and redesign for both prospective/existing customers.
• Analyzing and resolving faults, monitoring network environments and ensuring that all equipments comply with industry standards.
• Provide user support by diagnosing network and device problems and implementing technical or procedural solutions.
• Test and evaluate hardware and software to determine efficiency, reliability, or compatibility with existing systems.
• Provide technical support for the network surveillance, provisioning, installation and repair of infrastructures, sales, sales engineering, and marketing departments.

Network Service Management:

• Administer and support server and network infrastructure and log and follow-up issues with vendors.
• Monitor and analyze system trends in the operational environment to ensure network availability.
• Perform health system checks on areas of responsibility.
• Record, track, and document the Service Desk incident solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
• Work with suppliers where necessary to ensure SLAs are met in line with customer expectation.
• Ensure documentation and optimal utilization of turnaround time on customer issues from identifying a fix through to resolution.
• Monitor network performance and investigate anomalies in the system and resolve issue.
• Optimize network uptime and promptly repair network failures.
• Log all network incidents and Service Requests on the Service Management solution and, where appropriate, escalate any issue to third line support in a timely manner.

Customer Service:

• Plan, write and maintain documentation regarding services that are provided to customers, put together and actively engage customers around end user documentation that will help drive collaboration of our Tech offerings to our customers.
• Track, monitor and progress support calls and tickets (incidents) and problem records to ensure timely resolution and excellent customer service.
• Conduct periodic trainings for customers on Voice Network and Security.
• Provide advisory support to customers on network topology best practice and support implementation.
• Pro-actively monitor, support, prevent problems, maintain, upgrade and fix associated services in accordance with service level agreements.
• Log and report documents of customer and employee queries.
• Reinforce SLAs to manage customer expectations and provide suggestions for continual improvement.
• Perform Monitoring, Backup and Recovery Procedures
• Implement controls to provide security for operating systems, software, and data.
• Maintain technical documentation and database information for the all networks and circuits.
• Manage maintenance and repair programs, making sure systems don't break down.
• Use remote tools and diagnostic utilities to aid in troubleshooting.
• Review and provide feedback on improving supportability and applicability of workarounds.
• Assists in User Acceptance Testing to ensure system enhancements are effective.
• Test fixes to ensure problems are adequately resolved
• Ensure new equipment meets regulatory and client requirements.
• Ensure system performance, such as network traffic, security, and capacity.
• Monitor network performance and investigate anomalies in the system and resolve issues.
• Monitor call queue for incidents ensuring all issues raised are dealt with in an effective & efficient manner, where possible ensuring these incidents do not breach agreed SLA.
• Optimize network uptime and promptly repair network failures.

Stakeholder Management:

• Work closely with Customer Experience and Sales team on customer engagement/enhancement.
• Be aware of the technologies, ITIL & ISO processes and procedures in use within and adhere to local and regional operational standards.
• Monitor the field work of internal ipNX’s teams and external vendors.
• Provide Level 2/3 support and troubleshooting to resolving issues.
• Create and deliver network designs and customer solutions based on a set of requirements.
• Communicate customer issues to promptly inform progress, driving issues through to resolution, offering mitigations where applicable.

Educational Qualifications & Functional Skills

• Bachelor's Degree in Computer Science, Computer Engineering, MIS, Electrical Engineering or other technical disciplines
• Industry Certifications in AWS, CISSP, CCDP, CCNP, and CCIE
• Requires strong knowledge of Cisco routers and switches and of firewalls and web filtering solutions
• Keen interest in emerging technologies Cloud, SD-WAN
• Good verbal and written communication skills required for interaction with business-users.
• Strong problem-solving skills required for technical issue resolution.
• Organized and structured work habits
• Strong personal time management to coordinate several tasks simultaneously
• Ability to confidently communicate with personnel at all levels of the organization.
• Extensive technical knowledge deploying and managing network and infrastructure environment
• Well organized, articulate and has numerate skills
• Knowledge of network hardware configuration and management, including routers, firewalls, switches etc.
• Ability to quickly learn, understand, and work with new emerging technologies, methodologies and solutions in the cloud/IT technology space
• Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
• Have an entrepreneurial spirit
• Pre-Sales & Post-Sales Management
• Demonstrable communication, interpersonal and relationship management skills
• Environmental / Industry analysis
• Documentation and Strategic planning skills
• Excellent communication skills
• Project management skills also desirable

Work Experience:

• 5 years plus experience with Fiber to the Home (FTTH) infrastructure, and experience in construction on new outside and inside plant (OSP/ISP) fiber infrastructure.
• Experience with basic configurations of enterprise or carrier grade networking equipment such as routers, switches, firewalls, encoders, optics, and Dense Wavelength Division Multiplexing (DWDM)
• Working knowledge of health, safety, and environmental protection practices and procedures as they apply to common construction processes
• Experience working within a Service Provider environment on the core network architecture
• Experience working within a multi-vendor network environment – Cisco etc
• Good experience of incident resolution, requests, changes and problem-solving activities delivered to agreed SLAs in an enterprise organisation
• Extensive experience interacting with clients in both pre- and post-sales capacities
• Experience using data to illustrate business conclusions
• Experience working in a Service Provider environment and providing technical support to end customer solutions
• Knowledge and understanding of the Nigerian and global Information Technology Industry especially Telecommunications

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Nimble Learning
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality

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Purpose of the Job

• The GIS Specialist position supports the drive to acquire capability for large scale management and operation of fibre outside and inside plant infrastructure assets through its life cycle of producing both operational and strategic plans and designs, deployment, service provisioning, maintenance and general administration.
• The role will primarily manage specific GIS applications and infrastructure that has been acquired and deployed so that value can continually be derived to support competitive business objectives.
• Develop deep insights into geospatial relationships and dependencies in order to proactively meet customer needs.

Expected Key Results Key Activities
Effective GIS operations:

• Creates, tests and enhances GIS operations; develops and administers web based applications.
• Provides technical support for the implementation and operation of GIS projects
• Operates and maintains GIS software and web-based applications
• Installs and tests GIS web software and maintains GIS web server.
• Prepares GIS datasets, maps and database reports

GIS Modeling & Analysis:

• Evaluates user requirements for GIS; identifies and implements applications
• Prepares GIS databases, maps, database reports and specialized queries in support of various projects
• Performs GIS analysis, modeling and reporting to support decision making.
• Generates, maintains and disseminates GIS layers
• Designs GIS enterprise database and enforces data standards

GIS working knowledge dissemination:

• Conducts or coordinates end-user training
• Trains users on new and existing QGIS application, modules and products
• Establishes and maintains effective working relationships with associates and customers

Incisive GIS-Based Reporting:

• Writes and maintains reports; programs database reports, forms and queries
• Prepares written and oral presentations

Support diverse GIS Business application areas:

• Seek out areas of need for applying GIS tools and resources to meet and resolve business requirement

Educational Qualifications & Functional Skills

• Degree (2.2 / Upper Credit Minimum) in Computer Science, Geoinformatics, Geography, Surveying, Engineering or related field
• Extensive knowledge and ability to perform a diverse array of complex GIS related work
• Experience with mapping tools such as QGIS and Carto
• Proficiency with database programming languages such as SQL, R and Python
• Experience with GPS measuring tools
• Outstanding quantitative skill set, attention to detail and good problem-solving skills
• Analytical mindset, be able to multitask, think intuitively
• Excellent written and verbal communication
• Good project management skills and possess troubleshooting ability

Work Experience:

• Considerable knowledge and experience of automated mapping and information processing methods and techniques
• Considerable knowledge and experience of the capabilities of automated mapping and geographic information processing systems
• Considerable knowledge and experience of cartographic principles, automated mapping, geographic information system (GIS) database design and structure
• Considerable knowledge and experience of geographic information system (GIS) hardware and software components, data communication and network methods and techniques
• Considerable knowledge and experience to prepare a variety of correspondence and complex reports
• Considerable experience in using spreadsheet and CAD applications like Microsoft Excel and LibreCalc, AutoCAD and FreeCAD, etc.

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning

Dimensions
Financial Dimensions:

• Budget: Yes. Contributes by providing data as may be requested
• PO Approval: Not required

Other Dimensions:

• No. of vendors: Will work with vendors from time to time
• No. of direct reports: None for now

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Responsibilities

• The Accounts Manager will maintain and grow the business and client base on an ongoing and project basis, will create and maintain relationships with existing and potential clients, develop strategic solutions and plans that best fit the business needs within the Lagos Island.
• Build and maintain productive business relationships with key decision makers to understand the Customers’ strategic direction and and identify opportunities.
• Focus on growing and developing existing clients, by exploring and driving Business opportunities that will give us a larger share of the Customers’ wallets

Requirements

• A Bachelor's Degree in Sales, Business Management, Communications, Marketing, Customer Relationship Management, Business Administration or any other related field.

Application closes on 05/09/2023

• Ability to penetrate accounts and meet with stakeholders within accounts/sectors
• Capability to be a structured thinker with a strong analytical approach.
• Excellent research, problem solving, and analytical skills, including excellent PowerPoint and Excel capabilities, with impeccable analytical and business judgment
• Understanding local dynamics of the region
• Ability to bring intel that will lead to increased sales
• An expert understanding of best practice account management with the ability to implement both strategic and tactical initiatives
• Creative, upbeat and innovative and be able to effectively communicate key business messages to a diverse audience
• A proven track record in business development and client relationship management in a highly competitive, Business to Business (B 2B) environment
• At least 5 years of Key Account Management experience
• 5 - 7 Years’ experience in managing strategic Accounts

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Responsibilities

• The Quality Assurance and Control Officer will be responsible for the Outside Plant Quality Checks
• You will be responsible for the Direct Field Quality Checks and snags reporting and clearing for all Project
• Deployment and Operations Activities in the Outside Plant and provide the necessary escalations to the HOD Infrastructure Quality when required.
• You will aid the Team Lead Quality Assurance and Control to provide up to date statuses of quality audits and acceptance testing of completed and on going projects within the Infrastructure Division.
• You would be are tasked with ensuring high levels of customer satisfaction and operational excellence during all levels of engagements with customers and stakeholders, proactively providing support and input when required.
• In addition to the above, You are also required to build capacity and develop teams working with you.

Requirements

• Candidates should possess a B.Eng in Civil Engineering or Electrical Engineering
• Professional Certifications: CFOT is an added advantage
• Technical: Good Knowledge of Fiber Turnkey Deployments and Civil Works and Materials standards
• Technology: Conversant with Microsoft Office Tools, AutoCAD/Visio, A good knowledge of GIS will be an added advantage
• Communication: Excellent Communication and Presentation Skills.
• 3 years experience in Turnkey Fiber Deployment and civil Works standards and specifications
• Good understanding of Microsoft Office Suite including MS Project
• Conversant with the Use of CAD and GIS.

Application closes on 05/09/2023

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Job Description

• You would be Primarily responsible for delivering outside plant infrastructure plans and designs that are detailed, informative, and meets the requirements and purposes of various stakeholders both internal and external –in terms capacity, capability, resilience, and meeting varied regulations.
• Contributes to vendor selection, proof of concept designs, network architecture reviews, and any other initiatives of the division as directed by the Head, Infrastructure Planning and Quality.
• This role ensures high levels of customer satisfaction and operational excellence during all levels of engagements with customers and stakeholders, proactively providing support and input.

Requirements

• Degree in Electrical / Electronic Engineering / Communications Engineering / Computer Engineering and other related disciplines.
• A master’s degree in Engineering/MBA would be an added advantage.
• At least 10 years’ experience within the telecoms space.
• A CFOT with emphasis on FTTH Technologies certification is required. Other certifications in networking and project management would be an added advantage.
• Knowledge or experience with GPON, FTTH and transmission technologies.
• Conversant with planning tools (GIS/MapInfo, CAD tools etc)
• Knowledge or experience of programming and database applications like Python and SQL would be an added advantage.
• Excellent communication and presentation skills.
• Experience in fiber outside plant (OSP) planning and design lifecycle.
• Should be conversant with building and maintaining fibre networks
• Competent in the use of computer productivity tools.
• Conversant with the use of GIS and CAD tools to implement designs.

Application Closes on 05/09/2023

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Purpose of the Job

• Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems (hardware and software) and related infrastructure to enable continuous innovation within the information systems landscape

Expected Key Results 

• Network Infrastructure Uptime/AvailabilityAdminister server infrastructure in accordance with standards and project/operational requirements
• Identify and promote best systems administration practices and patterns
• Perform continuous system/network monitoring
• Provide Tier II/other support
• Participate in disaster recovery planning and testing
• Identify approaches that leverage resources and provide economies of scale

Educational Qualifications 

• Minimum 2.2 / Upper Credit Bachelor’s Degree in Engineering / Information Technology / Computer
• Science
• Professional Qualification (CCNA, ITIL, LPIC/CompTIA, etc.) an added advantage

Functional Skills:

• Ability to leverage technology to develop and enhance functional competencies
•  Systems Administrative role in Linux environment
•  Knowledge of networking and network monitoring/management
•  Database Management – MySQL, MSSQL, PostgreSQL, Oracle an added advantage

Work Experience:

• Linux, Windows Server, Solaris administration experience necessary, in that order of preference
•  Experience with scripting, installation and migration concepts – in Bash, Perl, Python
• Virtual Infrastructure administration experience with KVM or VMware highly desired. Storage Area Network administration experience a plus
• Experience administering a centralized data backup and recovery infrastructure, including installation and configuration of open source data backup solutions like Bacula, BareOS, etc.
• Experience deploying and administering web servers – Apache/Nginx/Tomcat
• Working knowledge of cloud technologies like Ovirt, OpenStack a plus
• Experience with Dev/Ops tooling to build, configure and deploy, a plus
• Experience with configuration management tools (Chef, Ansible, Salt Stack or Puppet) a plus
• Working knowledge of WHM/cPanel (website admin panel) and Relational Database Management Systems like MySQL, PostgreSQL, etc.
• Experience supporting a high traffic customerfacing website infrastructure
• Experience administering and troubleshooting load balancing appliances in a production environment
• Sound understanding and extensive experience in network management
• Previous years of experience working in an ISP environment, a plus

Other Requirements:

• Ability to document and implement processes to increase efficiency, productivity, reliability and scalability
• Project management skills a definite asset
• Strong understanding of the organization’s goals and objectives
• Problem solver
• Ability to work under pressure
• Customer Focus
• Tech savvy
• Team Work
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
•  Nimble Learning

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Responsibilities

• Technical Site Survey (TSS) on the fibre & microwave radio platforms using tools like GPS, Compasses and Microwave link budget software for data collection and analysis.
• Implementation and integration of new projects.
• FTTH implementation and troubleshooting
• Work closely with the fibre activation and backbone extension teams in the end-to-end delivery of projects.
• Ensure new projects are signed off and submitted to Billing Unit for subsequent invoicing
• Work closely with the fibre activation and backbone extension teams in the end-to-end delivery of projects.
• Provide technical expertise and leadership in the areas of IP network design, implementation, optimization and maintenance to support voice, data and/or video networks in differing stages of development.
• Identify and implement equipment and solutions for creating and supporting IP networks for a variety of environments that require the use of wired and wireless transmission technologies.
• Evaluate user needs, systems, and new technologies to recommend the most effective communication and transmission systems.
• Install, configure, maintain, and support network equipment and network operating systems (e.g., routers, bridges, servers, switches, and/or port connectors).

Deliverables

• Provide backend support to FSE in integrating new customers into the network or providing customer link upgrades.
• Timely delivery and completion of Assigned projects.
• Managing Pre-Installation procedures (site survey), and actual Installation, integration and maintenance of microwave radio links.
• Inventory Management

Requirements

• Candidates should possess a B.Eng Degree (2.2 / Upper Credit) in Computer Engineering, Electrical Electronics or any IT-related degree.
• CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)
• At least 2 years in the telecommunications industry,
• Customer-centric and stakeholders management.
• Good LAN/WAN network design and implementation skills.
• Design and analytical troubleshooting of LAN, WAN network and Internet-data architecture with good knowledge of routing protocols (EIGRP, BGP, OSPF, RIP etc).
• Good knowledge of installation and configuration of core network devices and their relevant integration to the network (LAN, MAN & WAN)
• Experience with the following is a must: IP Routing, MPLS, QOS, VPN, and DMVPN.
• Knowledge and experience with network security (IPSec Firewalls) are desirable.
• A hand on experience with OSPF and BGP is desirable.
• Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable.