Latest Jobs at InterSwitch

JOB PURPOSE                             

To plan and manage the delivery of Product Innovation projects, coordinateproject resources and monitor progress and completion to ensure the on time and on specification delivery of new products. To develop and drive diligent implementation of high impact programmes across Interswitch, while continuously adapting to the growing needs of the business and building sustainable practices that can help grow and scale Interswitch’s products. To empower product management teams to efficiently deliver high-scale solutions and products to customers by breaking down high-level ambitions and strategies into tactical execution. To plan and manage the delivery of Product Innovation projects, coordinate project resources and monitor progress and completion to ensure the on time and on specification delivery of new products.

RESPONSIBILITIES                      

Project Scope Definition

• Manage the delivery of research, workshops and other activities to support the specification and agreement of projects and programme deliverables.
• Plan and deliver projects or programmes using an appropriate project management methodology to give assurance that intended outcomes are achieved.
• Partner with Product Managers to establish goals, roadmaps, and operational model for how to engage with other cross-functional teams within the business, to define initiative level programme roadmap with macro-view of all supporting work streams, and to drive overall programme to completion.
• Facilitate regular programme or project status and design review meetings, ascertain that right stakeholder and cross-functional teams are involved, document decisions and actions items, and follow-up with owners on commitments to ensure that there is no deviation from the original project scope definition.

 Stakeholder Management

• Plan and deliver stakeholder engagement activities to develop effective project working relationships and to ensure that stakeholder needs and concerns are identified and met.
• Serve as the bridge between critical business functions such product management, engineering, marketing, sales, and finance, aligning stakeholders and shepherding teams through the process of bringing strategic initiatives to life.
• Communicate with cross-functional stakeholders and executives on work standards, guidelines, processes, governance, and performance expectations, manage workflow through delegation and scheduled check in meetings, advise and facilitate process changes and feedback among the team.
• Partner with Product Managers to establish goals, roadmaps, and operational model for how to engage with other cross-functional teams within the business, to define initiative level programme roadmap with macro-view of all supporting work streams, and to drive overall programme to completion.

 Project Risk and Issue Management

• Evaluate portfolio performance against key metrics and standards, take corrective actions as needed, provide executives with portfolio-level transparency into status, dependencies, issues, and risks along with improvement recommendations across projects and programmes.
• Identify and evaluate risks, issues, dependencies, and constraints associated with the projects and programmes, escalating where appropriate.
• Predict obstacles, collisions and potential risks and develop, agree on and implement solutions to overcome and eliminate these.
• Use structured change management methodologies to build acceptance of change and embed desired culture and behaviours.

 Project Resource Management

• Manage the allocation of programmes and projects budget, control cost, highlight any deviation in a timely manner, and take corrective actions as necessary in line with the governance process.
• Develop tactical plans for optimising resources and assets being managed within programmes and projects and formulate workforce planning reports and budget.
• Manage the deployment of project resources, proactively managing project costs, providing forecasts, and presenting variances with narrative at appropriate review points to ensure effective utilisation.

 Innovative Products Programme Portfolio Management

• Translate strategic innovative product initiatives into a programme portfolio, bringing business value by prioritising and aligning programmes and projects with PM&I and Interswitch’s strategic objectives, making the best use of resources, managing time and budget constraints and building synergies between programmes and projects.
• Produce project plans where all activities are identified and appropriately organised to deliver programme objectives.
• Ensure project compliance with the Interswitch's wider programme portfolio management decision-making structures and processes.
• Draft elements of programme management frameworks and tools as directed, ensuring compliance with specified project framework design principles.
• Compile review reports and presentations, including key information and recommendations to support the review process and enable stakeholders to evaluate progress and agree on change.

 Promote Culture of Innovation

• Promote a culture of innovation by creating solutions that boost creativity, innovation, and collaboration, such as idea generation platforms, jam sessions, and hackathons.
• Provide the means (e.g., research, ideas, solutions) to prototype innovation business cases with the potential to shape the innovation strategy and road map.

TECHNICAL COMPETENCIES      

Project Change Management

• Uses comprehensive knowledge and skills to act independently while providing guidance and training to others on identifying, managing and controlling project- related changes.
• Contract Change Control; Managing Changes to Requirements; Project Change Management Plan; Project Change Log / Register; Project Change Request; Project Requirements Documentation; Project Scope Change Management Plan; Project Scope Documents.

Project Resource Planning and Control

• Works at an advanced level to identify, acquire, and manage the resources (physical and human) for the project.
• Typically works independently and provides guidance.
• Project resource management plan; Estimating; RACI matrix; RASCI matrix.

Project Tracking and Reporting

• Uses comprehensive knowledge and skills to act independently while guiding and training others on measuring and reporting progress toward intermediate targets to make sure a project stays on track to achieve its ultimate goals.
• Project Performance Report; Schedule Reporting; Status Reporting; Status Reports.

Project Scope Management

• Works at an advanced level to identify, verify, and manage changes to the scope of the project or programme, utilising the most appropriate approach.
• Typically works independently and provides guidance.
• Project requirements documentation; Project requirements management plan; Project requirements validation plan; Project requirements verification plan; Project scope baseline; Project scope change management plan; Project scope documents; Project scope statement.

Stakeholder Expectation Management

• Works at an advanced level to identify potential stakeholders, analyse their expectations, and develop strategies for managing stakeholders and their expectations.
• Typically works independently and provides guidance.
• Communications management plan; Conflict management; Conflict resolution techniques; Expectation management; Managing relationships; Relationship building.

Project Communications Management

• Works at an advanced level to ensure timely and appropriate planning, collection, creation, distribution, storage, retrieval, management, control, archiving, and disposition of project information.
• Typically works independently and provides guidance.
• Communications management plan; Project performance report; Project status update.

Project Organisation and Structure

• Works with full competence to build the structure and culture of the project team, and define roles and responsibilities within that structure to enable the achievement of project mission and objectives and the effective operation of key business processes.
• Typically works without supervision and may provide technical guidance.
• Team structures; Kanban board (workflow management); Team culture; Sprint Planning; Sprint Demonstrations; Sprint Retrospectives.

Project Portfolio Management

• Works at an advanced level to develop the strategic plan, and roadmap and manage the strategic changes associated with the portfolio.
• Typically works independently and provides guidance.
• Manage enterprise change; Manage strategic change; Portfolio charter (project); Portfolio roadmap (project); Portfolio strategic plan (project).

Project Benefits Management

• Works at an advanced level to identify, track, and enable the achievement of the planned benefits and intended outcomes of a programme and associated projects.
• Typically works independently and provides guidance.
• Benefits planning; Benefits realisation plan; Benefits transition; Business cases.

Project Business Acumen

• Works at an advanced level to develop and apply an entrepreneurial spirit to run a project and programme within business operation parameters.
• Typically works independently and provides guidance. Entrepreneurial spirit

Project and Programme Risk Management

• Works at an advanced level to plan, identify, monitor, analyse, and prioritise risks (threats and opportunities), create response plans, and manage the risk if it occurs.
• Typically works independently and provides guidance.
• Brainstorming techniques; Probability and impact matrix; Risk alternative planning; Risk analysis; Risk categorisation; Risk identification; Risk management plan; Risk management planning; Risk plan implementation; Risk prioritisation; Risk probability and impact assessment; Risk register / risk listing; Risk tolerance; Risk urgency.

 Project and Programme Schedule Management

• Works at an advanced level to identify, capture, align, coordinate, assign, manage, and control the project schedule for timely completion.
• Typically works independently and provides guidance.
• Critical path analysis; Estimating; Gantt chart; Precedence diagram; Precedence diagramming method; Project schedule; Project schedule baseline; Project schedule management plan; Resource loading; Schedule variance analysis; Task relationship logic; Work breakdown structure.

 Strategic Project and Programme Alignment

• Works at an advanced level to develop the strategic plan, and roadmap and manage the strategic changes associated with the portfolio.
• Typically works independently and provides guidance. Align work with strategy; Strategic execution framework.

EDUCATION                                  

• General Education - University First Degree in Business, Computer science, Project Management or related field.                            

EXPERIENCE                                

• General Experience - At least 5 - 8 years' relevant experience in Programme or Project Management roles ideally within reputable financial institutions or the payments industry. Managerial Experience - At least 3 years’ experience of coordinating and directing people and other resources to achieve specific end results within limited timeframes.

Deadlines: June 23, 2023

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JOB PURPOSE

To manage acquirer and acceptance relationships, merchant engagements, rewards, establishing partnerships for Verve acceptance and usage growth within the rest of Africa. To engage in the development and execution of acceptance and acquirer strategy and plan for the assigned country against key metrics. To expand acceptance, usage, and acquirers’ network to deliver sustainable revenue growth and improved brand’s reputation. To work cross functionally to identify complex and evolving acquirers’ needs and issues to develop innovative solutions and cultivate growth opportunities. To manage and grow internal and external resources and cross functional relationships that help in meeting or exceeding business development quotas in payment tokens industry.

Responsibilities

Key Account Management

• Maintain relationships with customers such as small- to medium-sized companies, either personally or by supervising an account management team.
• Work within established systems to develop solutions, generate new opportunities and ensure all customer demands are met.
• Act as a subject expert matter on Verve International payment tokens and adjacent product offerings.
• Communicate and articulate all aspects of Verve value proposition to acquirers.
• Consultatively identify and prioritise acquirer needs and craft customised solutions that drive specific commercial metrics and increase merchant satisfaction.
• Lead merchants and acquirers’ acquisition, cross-sell, and / or retention initiatives through providing tracking information as well as insights based on acquirer escalation analysis.
• Identify key strategic issues and generate and deliver creative and innovative solutions to problems and opportunities.

Customer Relationship Management / Account Management

• Develop and implement a relationship management plan for existing customer accounts to identify and build relationships with relevant decision makers and influencers within the customer organisation and to enable effective two-way flow of information and resolution of issues.
• Act as first point of contact for customer queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response.
• Deepen customer relations with acquirers and other stakeholders in the markets to achieve brand preference, including initiatives related to acceptance, new products, marketing and technology.
• Assist with the development of internal communications and work collaboratively with colleagues to build strong external customer relationships and meet customer needs.
• Align objectives, priorities, and resources between Verve International and acquirers.

Promoting Customer Focus and Sell Customer Propositions

• Collaborate internally and work as the customer champion in cross-functional teams to build strong external customer relationships.
• Use personal expertise to identify the complex standard products and services offered by the organisation that meet the customer's needs, together with quantities and product configurations.
• Present these to the customer with a clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask for concessions (e.g., price reduction) that gain the customer's agreement.

Business Development and Planning

• Monitor and assess sales and market data and produce reports that will assist management in formulating strategy and identifying areas in the market where business can be developed.
• Contribute to the development of acceptance plan and budget by analysing market, customers, and acquirers data to identify merchant and acquiring development opportunities in line with the plan and by proposing enhancements as deemed necessary as market conditions evolve.
• Identify, develop and implement growth opportunities with financial institutions, acquirers and processors to expand Verve International services aimed at helping acquirers and partners meet merchant and market needs.
• Optimise acquirer investments by driving sales of Verve International payment tokens products, developing appropriate business cases and forecasts, advocating for funding, identifying and deploying resources to address objectives, track performance and use learnings to inform future investments.

Performance Improvement through Business Intelligence

• Partner with different business stakeholders and internal clients to ensure the collection of data in accordance with model standards.
• Act as an advocate for Verve International’s brand, evangelise insights on what is working and what is not to help drive incremental gains in pipeline and revenue.
• Collect feedback from identified customers or customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.

Stakeholder Engagement and Management

• Contribute to stakeholder engagement through identifying stakeholders, finding out their needs / issues / concern and reacting to these by arranging meetings and events and drafting supporting materials to promote understanding and commitment.
• Plan and deliver stakeholder engagement activities to develop effective project working relationships and to ensure that stakeholder needs and concerns are identified and met.
• Partner cross-functionally with internal teams to coordinate and execute the acceptance activities in accordance with acceptance strategy, governance, regulations, relevant processes, and standards, while managing budget and time constraints .

TECHNICAL COMPETENCIES

Understands Customer Needs

• Uses comprehensive knowledge and skills to act independently while guiding and training others to articulate the customer needs in the customer's business language and business context.
• Understands customer context; Uncovers customer Key Performance Indicators; Articulates customer objectives; Adds value to partnerships.

Understands Issues / Motivations

• Uses comprehensive knowledge and skills to act independently while guiding and training others to quickly identify and accurately articulate why a client does or does not want a change based on their business objectives and challenges.
• Adapts to changing goals / objectives; Maintains focus on win-win goal; Identifies key interests; Recognises key negotiation points; Shares goals and recognises value.

Customer-Focused Approach

• Works without supervision and provides technical guidance when required to orient the seller's organisation around delivering to the key needs of their customers.
• Keeps customer at centre of sale; Collaborates with customers; Elevates partner insights; Uses common terminology.

Knows Buying Influences and Manages Indifference

• Works without supervision and provides technical guidance when required to accurately identify and understand the key buying influences pertaining to an opportunity.
• Works without supervision and provides technical guidance when required to acknowledge and ask questions to understand the circumstances surrounding client indifference.
• Identifies all buyers and their level of influence; Assesses each buyer's sense of urgency and readiness; Seeks to understand each buyer's desired business results and concerns; Assesses buyer feelings about the proposed solution; Secures a coach within the buyer organisation to facilitate introductions and access; Leverages a strategic coach to support the partner relationship; Acknowledges indifference; Probes for relevance to proceed; Probes to understand indifference; Identifies new needs or opportunities.

Understands Buying Influencer Needs

• Works without supervision and provides technical guidance when required to quickly and accurately define the needs of the key buying influencers.
• Seeks to understand buyer needs; Determines the root of buyer needs; Uncovers buyer's goals; Seeks buyer need priorities; Assesses channel relationship needs and expectations.

Account / Client Management

• Works without supervision and provides technical guidance when required on managing client accounts in a way that provides benefits both for the organisation and its clients.

Customer and Market Analysis

• Conducts research and analyses data without supervision while providing technical guidance as needed in order to develop a comprehensive understanding of customer and market conditions that enables maximum return on investments.

Stakeholder Expectation Management

• Works with full competence to identify potential stakeholders, analyse their expectations, and develop strategies for managing stakeholders and their expectations.
• Typically works without supervision and may provide technical guidance.
• Communications management plan; Conflict management; Conflict resolution techniques; Expectation management; Managing relationships; Relationship building.

Measure Solution Performance

• Works with full competence to identify appropriate measures for assessing solution performance and limitations, validate with key stakeholders, and collect appropriate performance measures to assess overall solution performance to recommend specific actions to increase solution value.
• Typically works without supervision and may provide technical guidance.
• Determine acceptance and evaluation criteria

Prospecting and Qualifying

• Works without supervision and provides technical guidance when required to identify ideal potential clients.
• Works without supervision and provides technical guidance when required to spend the appropriate time for the size and potential of each opportunity.
• Identifies and communicates benefits; Identifies budget and timing; Identifies competition; Invests appropriate effort; Qualifies opportunities; Defines ideal client; Evaluates partnership's value contribution; Identifies client-organisation fit; Identifies long-term clients.

Presents Solutions and Closes Effectively

• Works without supervision and provides technical guidance when required to clearly present solutions that link directly to the key objectives and challenges important to the client.
• Works without supervision and provides technical guidance when required to arrive at mutually beneficial commitments that help move the sales / client relationship forward.
• Aligns stated needs with solution benefits; Communicates offerings in a compelling way; Compels clients to a desire to act; Conveys initiatives to partners; Explains how the solution aligns with needs; Invests appropriate time to understand core needs; Offers solutions at the optimal time; Closes calls with mutually beneficial commitments; Focuses toward mutual profitability; Pre-plans for commitment.

EDUCATION

• General Education - University First Degree in Business Administration, Computer Science, Marketing and Sales or Finance-related field.

Experience

• General Experience - At least 6 years' relevant experience in customer relationship management and business development with a good technical understanding of Payments, including a minimum of 3 years in merchant acquirer business within Financial or FinTech sector

Deadlines: June 23, 2023

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JOB PURPOSE

• To administer logical access for users across Interswitch systems and business applications and support with cryptographic keys implementation projects.
• To execute governance strategy with reference to information security and IT risk management programme.
• To review reports, consolidate information and produce information security and user admin processes and procedures.
• To administer users’ logical access on systems and business application in line with policy and access control matrix.
• To report progress to Information Lead, Security Governance and Strategy and provide support in reducing vulnerabilities.

Responsibilities

Information Security User Admin Support

• Support the rollout of Security Governance strategy, in line with risk regulations and controls requirements.
• Participate in administering user access to Interswitch's platforms.
• Administer users’ logical access on systems and business application in line with policy and access control matrix.
• Develop user admin documentations, design controls to be implemented and adopt a sequence of activities that allow for optimal efficiency and effective coordination.
• Analyse information security processes and workflows to identify bottlenecks and redundant and strategy tasks.
• Check that the appropriate Information and Cyber Security controls are effectively implemented and managed, identify any potential security threats to the business and report to the Lead.

Data Collection, Analysis and Reporting

• Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats OR collate and analyse data using pre-set tools, methods and formats. Involves working independently.
• Conduct research using primary data sources, and select relevant information to enable analysis of key themes and trends.
• Participate in administering social engineering tests, collate and analyse results and prepare reports to submit to Lead, formation Security Governance and Strategy.
• Develop weekly progress reports which include activities progress against set timelines, key risk and control indicators and overall improvements on current processes and procedures that minimise relevant risks and submit reports to the Lead.

Stakeholder Management and Customer Service

• Support stakeholder engagement by arranging meetings, events, and other stakeholder engagement activities.
• Build and maintain long-term relationships with contractors, clients, consultants and subcontractors in operational risk ecosystem.
• Attend meetings led by Lead, Information Security Governance and Strategy, along with relevant stakeholders and acquire client needs and governance processes.
• Execute risk and mitigation activities in line with communicated requirements.
• Deliver stakeholder engagement activities to support development of effective project working relationships and to identify and respond to stakeholder needs and concerns.

User Support

• Provide advice and assistance to users to resolve basic queries and support key management operations to implement various projects and third party integrations.
• Provide support for the key generation / Import / Export ceremony.
• Provide support for cryptographic keys implementation projects.

BEHAVIORAL COMPETENCIES

Tech Savvy

• Anticipates and adopts innovations in business-building digital and technology applications.

Optimises Work Processes

• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Holds self and others accountable to meet commitments.

Communicates Effectively

• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Collaborates

• Builds partnerships and works collaboratively with others to meet shared objectives.

Customer Focus

• Builds strong customer relationships and delivers customer-centric solutions.

Plans and Aligns

• Plans and prioritises work to meet commitments aligned with organisational goals.

Being Resilient

• Rebounds from setbacks and adversity when facing difficult situations. F

TECHNICAL COMPETENCIES

Data Collection and Analysis

• Works without supervision and provides technical guidance when required on analysing data trends for use in reports to help guide decision making.

Network / IT Security

• Works with guidance (but not constant supervision) to maintain the security, integrity, compliance and continuity of IT systems and services.

Document And Model User Requirements

• Works at an intermediate level to utilise the appropriate modeling tool(s) to diagram the requirements from data and state changes, process and process improvements, as well as use cases and user stories.
• Affinity Diagram; Analysis Skills; Escalation; Managing Changes to Requirements; Project Change Log / Register; Project Change Management Plan; Project Change Request; Technical writing.

Data Control

• Works under guidance (but not constant supervision) to acquire, organise, protect and process data to fulfill business objectives.

Numerical Skills

• Uses an understanding of numerical concepts to perform mathematical operations such as report analysis with guidance (but not constant supervision).

Troubleshoots Technical Issues

• Works at an intermediate level to employ a systematic process for solving technical issues by identifying the problem and selecting an appropriate solution.
• Verifies the problem; Defines the problem; Isolates the problem; Identifies the cause of problems; Justifies a solution; Resolves the problem.

Physical and Technical Access Management

• Works with full competence to control access to buildings, servers, systems and computers. Typically works without supervision and may provide technical guidance.

IT Testing

• Works with guidance (but not constant supervision) to ensure that IT applications meet required specifications by designing, executing and reporting on tests of systems and services.

Review and Reporting

• Works with guidance (but not constant supervision) to review and create relevant, lucid and effective reports.

Project Tracking and Reporting

• Works with guidance (but not constant supervision) to measure and report progress toward intermediate targets to make sure a project stays on track to achieve its ultimate goals.
• Project Performance Report; Schedule Reporting; Status Reporting; Status Reports.

Planning and Organising

• Works with guidance (but not constant supervision) to plan, organise, prioritise and oversee activities to efficiently meet business objectives.

Computer Skills

• Supports business processes without supervision by understanding and effectively using standard office equipment and standard software packages, while providing technical guidance as needed.

EDUCATION

• University First Degree in Computer Science, Information Technology or other related fields.

Experience

• At least 3 years' relevant Information Security experience to enable job holder to work unsupervised

Deadlines: June 7, 2023

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JOB PURPOSE

To drive the efficient accurate development of the code required to produce the designed software solutions through the supervision and coordination of a team of developers and other stakeholders within the Engineering department to ensure that solutions are delivered on time and on specification. To oversee software development and programming activities across project phases and deploy programming facilitation tools. To leverage technical feedback from Testing team and incorporate improvements in software code. To provide guidance and mentorship sessions to software development team.

Responsibilities

Application Software Development

• Develop existing applications and contribute to development of new applications by analysing and identifying areas for modification and improvement.
• Develop new routine applications to meet customer requirements.
• Oversee software development and testing, and deploy, within budgetary margins, programming tools that facilitate software development and coding.

Application Software Roadmap

• Maintain roadmap to facilitate application software development and ensure the development work is prioritised in line with business requirements.

Software Testing and Performance Outputs

• Collaborate with Team Lead, Software Testing in designing testing scenarios, and leverage testing scripts to optimise software development processes.
• Engage with Team Lead, Software Testing to communicate software development progress and hindrances, and incorporate provided technical feedback in development activities.
• Conduct meetings with Team Lead, Software Testing and Lead, DevOps, to share client requirements with junior-level team members, and align on improvement opportunities.

Project Management

• Design project plan in alignment with Lead Software Architect; share Software
• Development project plan with Software Development team, and assign roles and responsibilities according to background and specialisation.
• Monitor Software Development team progress against respective project timeline, and anticipate potential challenges and software development hindrances; suggest relevant mitigation measures.
• Align with fellow Team Leads, Software Development on project progress, and share bi-weekly progress reports with respective Lead Software Architect.

Performance Management

• Manage and report on Software Development team members' performance.
• Set appropriate performance objectives for direct reports or project / account team members, hold them accountable for achieving these and take appropriate corrective action where necessary to ensure the achievement of team / personal objectives.
• Act as mentor and coach to Software Development team members while fostering an environment of mutual respect and trust among senior-level team members.

Horizon Scanning

• Explore and develop a basic understanding of external developments or emerging issues and contribute to the evaluation of their potential impact on, or usefulness to, Interswitch.

TECHNICAL COMPETENCIES

Project Management

• Works without supervision while providing technical guidance when required on managing projects within desired cost, time and quality parameters.
• Project Change Log / Register; Project Change Management Plan; Project Charter; Project Management Plan; Project Requirements Management Plan;
• Project Requirements Verification Plan; Project Resource Management Plan; Project Schedule; Project Schedule Baseline; Project Scope Statement.

Compiling and Decompiling Code

• Works with full competence to compile and decompile programming code.
• Typically works without supervision and may provide technical guidance.

Application Development

• Works without supervision and provides technical guidance when required on developing software using programming languages.

Assessment

• Works without supervision and provides technical guidance when required on analysing data from multiple sources to draw appropriate conclusions and make suitable recommendations.

IT Testing

• Works without supervision and provides technical guidance when required on ensuring that IT applications meet required specifications by designing, executing and reporting on tests of systems and services.

Service Level Management

• Works without supervision and provides technical guidance as needed on delivering required services that meet quality standards.

Planning and Organising

• Works without supervision and provides technical guidance when required on planning, organising, prioritising and overseeing activities to efficiently meet business objectives.

Project Cost and Budget Management

• Works with full competence to estimate and manage the effort and finances to complete the work within budget.
• Typically works without supervision and may provide technical guidance.
• Budgeting; Estimating; Project cost baseline.

Web Development

• Works without supervision and provides technical guidance when required on the development and implementation of website structure and content.

Project Tracking and Reporting

• Works without supervision and provides technical guidance when required on measuring and reporting progress toward intermediate targets to make sure a project stays on track to achieve its ultimate goals.
• Project Performance Report; Schedule Reporting; Status Reporting; Status Reports.

EDUCATION

General Education - University First Degree in Computer Science, Computer Engineering or a related field.

Experience

General Experience

• At least 6 years' comprehensive experience in Software Engineering and Software Testing, including writing code, application engineering and Software Architecture
• This experience will enable the job holder to deal with the majority of situations and to advise others.

Managerial Experience

• At least 3 years' experience of supervising and directing people and other resources to achieve specific end results within limited timeframes and a software testing project management environment

Deadlines: June 23, 2023

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JOB PURPOSE

The Technical Support Engineer role comprises of providing L2 technical support to all transactional processing incidents, servers, storage, networks and services, in line with OCC objectives.

The Technical support Engineer must have a solid understanding of Interswitch service offerings, products and processes; must be an eager and fast learner and possess the ability to communicate clearly and precisely.

Key Responsibilities

Monitor Systems

• Monitor the performance, health and capacity of :
• Servers
• Databases
• Services
• Storage
• Network Links
• Use a variety of monitoring tools like Nagios, Solarwinds, Kibana, PagerDuty, etc.
• Troubleshoot Problems
• Work and be a first responder to troubleshoot transaction failures
• Closely follow Standard Operating Procedures (SOPs) for known incidents
• Coordinates with 3rd parties, customer contacts and or other technical teams to resolve the incidents
• Track all Issues
• Track and document all issues and resolutions in details according to the established process
• Follow up on the issues escalated to the 3rd parties until the issue is fixed.
• Report Incidents
• Escalate complex incidents that require longer troubleshooting to defined tertiary level Support Engineers for assistance in reaching a resolution and determining the root cause of the incidents
• Keep all relevant stakeholders aware of relevant, known issues and steps taken to reach a resolution.

Education And Experience

• Academic Qualification(s): A tertiary qualification (e.g. related to Information Technology) and/ or equivalent experience
• Professional Qualification(s): ITIL V3 Foundations Certification (achieved) . Other qualifications not mandatory but recognised .
• Experience (Number of relevant years): 12 -18 months experience in technical support within a financial technology environment or trouble-shooting role

Deadlines: May 31, 2023