Latest Jobs at Hoop Telecoms

Summary

• The NOSC Engineer is responsible for monitoring, managing, and supporting the performance and availability of network infrastructure across Hoop Telecoms' services.
• The role ensures real-time response to incidents, service degradation, and outages, enabling smooth and continuous network service to customers.

Key Responsibilities

• Monitor network systems (fiber, radio, IP, and core infrastructure) using NMS tools and dashboards.
• Proactively detect, log, escalate, and resolve network issues or performance degradation.
• Coordinate with field support, IP, and radio teams for troubleshooting and incident resolution.
• Perform first-level diagnosis and support for incidents across access, distribution, and core layers.
• Track and follow up on trouble tickets and escalation until closure within defined SLAs.
• Generate and interpret network availability, performance, and fault reports.
• Maintain communication with customers and internal teams during service outages or planned maintenance.
• Participate in post-incident reviews and root cause analysis.
• Support preventive maintenance activities and scheduled network upgrades.
• Document network issues, resolutions, and routine operational tasks accurately.
• Ensure 24/7 coverage in shifts, including weekends and holidays, as per rotation.

Requirements & Qualifications

• Bachelor's Degree in Computer Science, Electrical / Electronics, or Telecommunications Engineering.
• 5 years of relevant experience in a telecoms NOC/NOSC environment.
• Strong knowledge of IP networking, routing, switching, and Layer 2/3 protocols.
• Familiarity with technologies such as fiber optics, microwave radio, GPON, MPLS, and VoIP.
• Ability to work under pressure and in a high-availability environment.
• Good communication, documentation, and escalation management skills.

Preferred Skills:

• Certifications such as CCNA, CompTIA Network+, or related vendor-specific training.
• Experience in incident management, fault resolution, and change control processes.
• Familiarity with customer support or technical helpdesk systems.

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Description

• Hoop Telecoms Limited is seeking a creative and technically inclined Product Designer to lead the design and usability of customer-facing and field-deployed telecom hardware.
• The ideal candidate will combine industrial design, user interface design, and product ergonomics to create intuitive, durable, and visually appealing devices such as ONUs, routers, radios, and CPEs.
• You will work closely with engineers, field technicians, vendors, and customers to ensure product designs are functional, efficient, and user-friendly.

Key Responsibilities

• Design the form factor, interface, and physical casing of telecom hardware, including ONUs/ONTs, routers, OLTs, CPEs, and radio devices.
• Develop intuitive user interactions with device buttons, LED indicators, ports, and mountability (e.g., wall vs. desk).
• Translate functional and technical requirements into elegant industrial designs.
• Create product sketches, 3D CAD models, and detailed product mockups.
• Collaborate with network engineers and procurement teams to align design with technical constraints and manufacturing feasibility.
• Conduct user research with field engineers and customers to understand pain points with current device interfaces or usability.
• Work with branding to ensure visual consistency across product design, packaging, and labeling.
• Develop documentation and prototypes for external manufacturers and vendors.
• Stay current with trends in hardware UX, telecom equipment, and environmental durability.

Requirements & Qualifications

• Bachelor’s Degree in Industrial Design, Product Design, Mechanical Engineering, or related field.
• 5+ years of experience in hardware product design (telecom, IoT, or electronics preferred).
• Proficient in 2D/3D design tools: AutoCAD, SolidWorks, Fusion 360, Adobe Creative Suite, Figma (for UI/UX mockups).
• Familiarity with technical telecom devices such as routers, ONUs, GPON/FTTx gear, or RF radios.
• Understanding of materials, manufacturing processes, and environmental factors (heat, weather, field handling).
• Strong problem-solving skills, design thinking, and user empathy.
• Excellent communication and collaboration skills with cross-functional teams.

Preferred Skills & Experience:

• Experience designing rugged field equipment or electronic enclosures.
• Knowledge of IP rating standards, thermal design, and mounting options.
• Familiarity with UI/UX elements of device web portals or app-based setup.
• Experience working with telecom technicians or hardware vendors.

Key Traits:

• Creative thinker with a strong attention to detail.
• Passion for delivering elegant and practical designs.
• Ability to balance form, function, and manufacturability.
• Team-oriented with an agile mindset.