Latest Jobs at EHA Clinics

Summary of Job

• The Steward is responsible for all aspects of cleaning services of all EHA Clinics’  facility areas.
• The Steward works with the Operations Assistant to inventory and restocks all service items, linens, toiletries and other supplies necessary.
• S/he works together as a team to accomplish the task of maintaining a safe, efficient and enjoyable workplace.

Essential Duties and Responsibilities

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

Steward Duties:

• Execute daily maintenance of EHA Clinics facility areas such as vacuuming/shampooing carpets, dusting furniture, window washing, sweeping and mopping of room floors, restrooms sanitizing/cleaning and trash removal.
• Performs various cleaning activities of assigned areas – Rooms, lobbies and public areas and ensures assigned areas are kept clean and orderly.
• Maintains supplies and cleaning agents such as detergents, window cleaners, spot removers, deodorizers and all other agents and supplies.
• General wipe down of all surfaces and handles, handling outside cleaning needs such as sweeping off walkways, spraying down the side of the building, cleaning signs.
• Follows schedules and work assignments.
• Participates in meetings and discussions related to cleanliness.
• Ensures hygiene, health and safety standards are met at all times.
• Presents a professional demeanor at all times.
• Approaches others in a tactful manner.
• Reacts well under pressure.
• Treats others with respect and consideration regardless of their status or position
• Accepts responsibility for own actions.  Follows through on commitments.
• Is consistently at work and on time.
• Participates in and promotes a positive, supportive, cooperative team environment.
• Attends and participates in staff meetings, training classes and supervision.
• Adheres to eHealth Africa Code of Conduct as well as ethical standards of the field.

Patient & Family Education/Support:

• Provide emotional support and measures to alleviate fear and anxiety.
• Participate in voluntary community health activities to promote, maintain and restore health and prevent diseases.
• Adheres to Policies and Procedures.
• Adheres to EHA Clinics Code of Conduct as well as ethical standards of the field.

Professional Development:

• EHA Clinics requires all staff to keep their knowledge and skills up to date
• S/he is expected to continue to learn throughout their career at EHA Clinics through continuing professional development (CPD).
• The professional body relating to specialist areas will have information on the type of CPD to be carried out and how much should be completed each year. 

Key Areas of Note: 

• Ensure continuing education, training and development is undertaken to meet clinical governance guidelines for Continuing Professional Development and a Personal Development Plan. 
• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Perform a variety of research and analysis tasks associated with improvement of clinical care, medical diagnosis, and treatment where appropriate.

Qualifications & Training

• Minimum of Secondary School Education. 

Work Experience:

• Three years of job-related experience, preferably with a hospital or clinic. 

Customer Service Requirements:

• Must have excellent customer service skills and communication skills
• Must be able to plan and perform daily activities in an organized manner.
• Must be kind, compassionate, dedicated and patient.
• Must have the ability to handle different kinds of emotions as well as manage on the job stress.
• Must be focused, very detailed and be creative in making a decision.
• Must be physically and mentally stable to handle extended shifts as well as mental pressure and traumatic events.
• Must be able to review, analyze and respond to different situations they encounter daily.
• Must be able to think critically in adapting to change, judging situations and taking appropriate decisions

Key Skills and Attributes: 

• Computer literacy
• Excellent Communication
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail.

Remuneration

• Competitive salary scale based on improvements from the CONMESS and CONHESS salary structures as well as surveys from top private hospitals in Nigeria.
• Salary is negotiable but performance-based. Base salary constitutes 70%, while 30% is a bonus based on predefined individual performance indicators and monthly organizational performance. 

Other Benefits:
The following benefits are available with this offer of employment:

• Health Insurance: EHA Clinics will cover medical expenses for yourself, your spouse and up to two dependents. Further details are contained in the Nigeria Addendum to the EHA Clinics Employee Handbook.  
• Group Life Assurance: EHA Clinics provides life insurance for you as our employee. This insurance is payable in the event of your death. The effective date of coverage will be upon successful completion of your probationary period.
• Group & Personal Accident: EHA Clinics provides Accidental Death and Dismemberment Insurance (ADD) for you as our employee. AD&D covers death by accidental means (rather than natural causes) and dismemberment. The effective date of coverage is your hire date.
• Pension: EHA Clinics supports employee retirement preparation and investment by paying a 10% pension contribution on top of the statutory pension contribution of 8% that is already factored into your salary.
• Annual Leave: You are entitled to 21 days paid annual leave accrued at 1.75 days/month. Employees may begin scheduling leave with their direct supervisor upon successful completion of their probationary period.

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Job Summary 

• The Client Engagement Associate will assist in creating and developing long-term relationships with customers that will ensure retention, loyalty and generate revenue.
• You will be required to ensure customer conversions and retention
• You should be an excellent communicator who’s able to grasp customer needs and determine ways to fulfill them.
• Your goal will be to help us safeguard our revenue and increase the number of our customers and retain them.

Key Responsibilities

• Establish productive, professional relationships with prospects in assigned sectors.
• Create plans to identify and address clients’ business needs.
• Follow up on customers’ complaints and develop action plans to meet the identified needs, while liaising with concerned units for corrective action where necessary.
• Diligently promote, follow up, close sales/deals, up-sell or cross-sell services and products.
• Collect client feedback about their experience through several mediums e.g. meetings, surveys, etc.
• Act as point of contact for complaints and escalate complaints and/or feedback to the relevant departments promptly.
• Study competition to find new ways to retain customers.
• Ensure both EHA Clinics and our clients adhere to contract terms.
• Work diligently to meet sales and revenue targets.
• Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs.
• Work with Client Relations Manager, on optimizing customer lifecycle.
• Assist in enhancing effectiveness and efficiency through technology.
• Assist in ensuring that service delivery meets agreed service level agreements.
• Assist in diagnosing service delivery problems and initiate actions to improve levels of service.
• Continuously seek ways to improve conversion, processes and activities. 
• Any other responsibility that may be assigned.

Requirements
Required:

• A minimum of a Bachelor’s Degree in Marketing, Business Administration, or related field.
• Minimum of 2 years’ proven experience as a Business Development Executive, Marketing Executive, Customer Success Officer or Client Service Officer.
• Proven track record of meeting and exceeding targets.
• Background in customer service.
• Computer proficiency. 

Desired:

• Experience in the healthcare industry or pharmaceutical distribution industry will be a strong advantage.

Functional Competencies:

• Strong networking and interpersonal skills.
• Excellent communication and negotiation skills.
• Ability to communicate well and able to work with team members of different levels at different locations.
• Strong problem-solving and creative skills.
• Ability to continuously identify opportunities for improvement 
• Ability to exercise sound judgment and make decisions based on accurate and timely analysis.
• Strong Computer Proficiency.
• Ability to pay attention to details and excellent reporting skills.
• Good customer service orientation.
• A customer-oriented attitude
• Ability to work well with a team.

Remuneration

• Competitive salary based on our salary scale.  

Other Benefits:
The following benefits are available with this offer of employment:

• Healthcare: EHA Clinics will cover medical expenses for yourself, your spouse, and up to two dependents. Further details are contained in the EHA Clinics Employee Handbook.  
• Group Life Assurance: EHA Clinics provides life insurance for team members. This insurance is payable in the event of your death. The effective date of coverage will be upon successful completion of your probationary period.
• Group & Personal Accident: EHA Clinics provides Accidental Death and Dismemberment Insurance (ADD) for you as our employee. AD&D covers death by accidental means (rather than natural causes) and dismemberment. The effective date of coverage is your hire date.
• Pension: EHA Clinics supports employee retirement preparation and investment by paying a 10% pension contribution on top of the statutory pension contribution of 8% that is already factored into your salary.
• Annual Leave: You are entitled to 21 days paid annual leave accrued at 1.75 days/month (based on full-time work schedule). 

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Summary of Job

• The Operations Assistant reports to the Practice and QA manager of the Clinic.
• S/he will undertake all operational and clerical duties in line with her outline Job description
• S/he will be the “face” of the organization to all visitors and will be responsible for creating the first impression visitors would have about the Organization.

Essential Duties and Responsibilities
To perform this job successfully, s/he must be able to perform each essential duty satisfactorily. Other duties may be assigned.

Administrative Duties:

• Receives and welcomes clients at the clinic
• Creating, updating, and maintaining low-level records and databases related to Odoo
• Generates final invoices for clients/patients 
• Responsible for filing itemized receipts and claims for submission to the respective insurance companies
• Assists in vendor identification and requesting & receiving RFQs for clinic purchases 
• Creates and updates vendor profiles on Odoo 
• Maintaining patient confidence by keeping their information confidential.
• Maintains important documents, files and records in an organized manner.
• Supports managers and employees through a variety of tasks related to organization and communication
• Responsible for providing information about the services and products of the Clinics when visitors make an enquiry.
• Attends to all phone calls made to EHA Clinics 
• Ensures compliance with all the safety procedures and keeping the management informed about any kind of unsafe situation.
• Responsible for conferring and coordinating with other departments.
• Updating job knowledge by participating in educational opportunities; reading technical publications; maintaining personal networks.
• Accomplishing organizational goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Receives, sorts and distributes mail
• The task list is neither exhaustive nor restrictive and it is evolving.
• Adheres to EHA Clinics Code of Conduct as well as ethical standards of the field.
• Other duties as assigned from time to time

Patient & Family Education/Support:

• Provide emotional support and measures to alleviate fear and anxiety.
• Participate in voluntary community health activities to promote, maintain and restore health and prevent diseases.
• Adheres to Policies and Procedures.
• Adheres to EHA Clinics Code of Conduct as well as ethical standards of the field.
• Customer Service Requirements
• Must have excellent customer service skills and communication skills
• Must be able to plan and perform daily activities in an organized manner.
• Must be kind, compassionate, dedicated and patient.
• Must have the ability to handle different kinds of emotions as well as manage on the job stress.
• Must be focused, very detailed and be creative in making decisions.
• Must be physically and mentally stable to handle extended shifts as well as mental pressure and traumatic events.
• Must be able to review, analyze and respond to the different situation they encounter daily.
• Must be able to think critically in adapting to change, judging situations and taking appropriate decisions.

Professional Development:

• EHA Clinics requires all staff to keep their knowledge and skills up to date.
• S/he is expected to continue to learn throughout their career at EHA Clinics through continuing professional development (CPD). The professional body relating to specialist areas will have information on the type of CPD to be carried out and how much should be completed each year. 

Key Areas of Note :

• Ensure continuing education, training and development is undertaken to meet clinical governance guidelines for Continuing Professional Development and a Personal Development Plan. 
• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Perform a variety of research and analysis tasks associated with improvement of clinical care, medical diagnosis, and treatment where appropriate.

Qualifications & Training

• Bachelor's Degree in Business Administration, Office Management & Technology, Public  Administration, Secretarial Studies or any Management related field of study

Work Experience:

• A minimum of two (2) year experience handling roles as a Personal Assistant, Front Desk Executive and  Customer Service in any reputable company 

Key Skills and Attributes: 

• Computer literacy
• Excellent Communication
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail.

Remuneration

• Competitive salary scale based on improvements from the CONMESS and CONHESS salary structures as well as surveys from top private hospitals in Nigeria.
• Salary is negotiable but performance-based. Base salary constitutes 70%, while 30% is a bonus based on predefined individual performance indicators and monthly organizational performance. 

Other Benefits:
The following benefits are available with this offer of employment:

• Health Insurance: EHA Clinics will cover medical expenses for yourself, your spouse and up to two dependents. Further details are contained in the Nigeria Addendum to the EHA Clinics Employee Handbook.  
• Group Life Assurance: EHA Clinics provides life insurance for you as our employee. This insurance is payable in the event of your death. The effective date of coverage will be upon successful completion of your probationary period.
• Group & Personal Accident: EHA Clinics provides Accidental Death and Dismemberment Insurance (ADD) for you as our employee. AD&D covers death by accidental means (rather than natural causes) and dismemberment. The effective date of coverage is your hire date.
• Pension: EHA Clinics supports employee retirement preparation and investment by paying a 10% pension contribution on top of the statutory pension contribution of 8% that is already factored into your salary.
• Annual Leave: You are entitled to 21 days paid annual leave accrued at 1.75 days/month. Employees may begin scheduling leave with their direct supervisor upon successful completion of their probationary period.

go to method of application »

Summary of Job

• The Medical Doctor will perform a range of functions including but not limited to; initial history taking,clinical assessments, diagnosis, treatment, and evaluation of care.
• S/he must demonstrate critical thinking in the clinical decision-making process, especially in assessing and diagnosing patients, leading to the delivery of safe care for all patients.
• The successful candidate will work collaboratively with the healthcare team and the Management Team to meet the needs of the patients, supporting the delivery of policy and procedures.
• The Medical Doctor will also review and act appropriately on blood results and referrals/correspondence regarding patients.
• In addition, S/he will be expected to occasionally carry out some home visits to patients registered on the Membership Scheme.

Essential Duties and Responsibilities
To perform this role successfully, the Medical Doctor will perform the following responsibilities in relation to all clinics which will include but are not limited to:
Clinical Tasks:

• Participate in all treatment and preventative healthcare services as delegated and agreed by the supervising Practice Manager(s).
• Provide direct clinical care to patients using established clinical guidelines. 
• Interview patients, take medical histories, perform physical examinations, analyze, diagnose and explain medical problems during surgery consultations and home visits. 
• Consult, recommend and explain appropriate diagnostic tests and treatment. 
• Request and interpret the results of laboratory investigations when necessary.   
• Perform specialized diagnostic physical exams and treatment procedures. 
• Instruct and educate patients in preventative health care. 
• Conduct telephone consultations which may involve discussing results and implications of laboratory investigations with patients as well as dealing appropriately with routine and emergency complaints.
• Order laboratory tests as required and agreed under supervising Medical Director.
• Fully document all aspects of patient care and complete all required paperwork for legal and administrative purposes. 
• Contribute to the clinical development by developing a special interest and to help establish appropriate systems to manage common chronic medical conditions, ensuring compliance with approved standard treatment guidelines.
• Participate fully in the clinicians’ duty rota including the provision of home visits when appropriate.
• Formulate diagnosis and treatment plans, in consultation with or referring to Supervising doctor(s) as appropriate. 
• Give clinical instructions to the nursing staff and other clinical care teams as required.  
• Communicate when necessary with colleagues in Clinical care and hospital specialists in order to discuss or refer specific patients, plan and coordinate activities or exchange information in order to improve the quality of patient care.
• Deal regularly with community hospitals, consultants and other health care providers, insurance companies and other community organizations to refer/consult on specific cases, participate in community service and education projects and activities and the like. 

Administrative / Training:

• Assist in clinical instruction and supervision of medical and nursing staff as well as other interns/student doctors that may periodically be attached to the clinics, including the educational development and mentoring of these individuals.
• Support clinical research and efforts within the EHA Clinics leading to the publication of papers
• Attend regular educational meetings organized by the practice in order to update clinical knowledge, practice policy and guidelines and disseminate other useful information relevant to the provision of adequate healthcare for patients in order to discuss in a bid to learn from recent significant events relating to clinical practice occurring within the clinics.
• Regularly reflect on own practice (and keep a record of learning encounters) in order to identify learning needs and encourage self-directed lifelong learning and continued professional development.
• Send and receive written information on behalf of the clinic regarding matters of insurance and other issues relating to the physical and social welfare of patients.

Professional Development:

• EHA Clinics requires all doctors to keep their knowledge and skills up to date
• S/he is expected to continue to learn throughout their career at EHA Clinics through continuing professional development (CPD).
• The professional body relating to specialist areas will have information on the type of CPD to be carried out and how much should be completed each year. 

Key Areas of Note:

• Ensure continuing education, training and development is undertaken to meet clinical governance guidelines for Continuing Professional Development and a Personal Development Plan. 
• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Perform a variety of research and analysis tasks associated with improvement of clinical care, medical diagnosis, and treatment where appropriate using the following means:
• Audit of clinical practice and review of relevant literature. 
• Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.
• Provide literature reviews and the like; review, analyze and determine the significance of a variety of diagnostic test results

Qualifications & Training

• Degree in Medicine - Minimum qualification of Bachelor of Medicine and Bachelor of Surgery in any Global, National or State recognized University and conforming to the guidelines as set out by the Medical and Dental Association of Nigeria. 
• 2+ years’ foundation program of general training
• Up-to-date registration and license from the MDCN
• Post-Graduate Medical and Dental qualification, Certification by WACP or equivalent body or Specialist training in a chosen area of medicine are added advantages.

Work Experience:

• S/he will be required to have had related and progressive experience in a healthcare practice or health management environment.  

Key Skills and Attributes: 

• Computer literacy
• Excellent Communication
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail.

Remuneration

• Competitive salary scale based on improvements from the CONMESS and CONHESS salary structures as well as surveys from top private hospitals in Nigeria.
• Salary is negotiable but performance-based. Base salary constitutes 70%, while 30% is a bonus based on predefined individual performance indicators and monthly organizational performance. 

Other Benefits:
The following benefits are available with this offer of employment:

• Health Insurance: EHA Clinics will cover medical expenses for yourself, your spouse and up to two dependents. Further details are contained in the Nigeria Addendum to the EHA Clinics Employee Handbook.  
• Group Life Assurance: EHA Clinics provides life insurance for you as our employee. This insurance is payable in the event of your death. The effective date of coverage will be upon successful completion of your probationary period.
• Group & Personal Accident: EHA Clinics provides Accidental Death and Dismemberment Insurance (ADD) for you as our employee. AD&D covers death by accidental means (rather than natural causes) and dismemberment. The effective date of coverage is your hire date.
• Pension: EHA Clinics supports employee retirement preparation and investment by paying a 10% pension contribution on top of the statutory pension contribution of 8% that is already factored into your salary.
• Annual Leave: You are entitled to 21 days paid annual leave accrued at 1.75 days/month. Employees may begin scheduling leave with their direct supervisor upon successful completion of their probationary period.