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Key Responsibilities
 

• Provide direct oversight of all branches, ensuring consistent adherence to CBN-approved operating procedures, service standards, and internal controls.
• Develop and enforce standardized branch operations manuals and SOPs replicable across existing and new branches.
• Oversee all back-office functions including payments, loan disbursements, account maintenance, reconciliations, vault management, and cash-in-transit, ensuring accuracy and full audit trail integrity.
• Manage the operational readiness process for new branch openings, covering premises, equipment, staffing, systems, and CBN branch licensing.
• Set and enforce service quality standards across all customer touchpoints — branch, phone, and digital channels — in line with CBN Consumer Protection Framework requirements.
• Manage the Bank's formal complaints handling process, ensuring all complaints are logged, resolved, and reported within CBN-prescribed timelines.
• Ensure KYC/CDD, BVN/NIN verification, and customer onboarding processes are compliant, efficient, and scalable.
• Oversee the day-to-day availability, performance, and integrity of the core banking application across all branches, managing relationships with the CBS vendor and IT service providers.
• Develop a technology scalability roadmap aligned with branch expansion plans and National MFB license requirements.
• Oversee digital and alternative channels (mobile banking, USSD, agency banking, ATM/POS), ensuring security, availability, and fraud monitoring.
• Collaborate with the Risk & Compliance Officer to embed operational risk practices across all branches, including incident reporting, root-cause analysis, and control gap remediation.
• Implement and monitor maker-checker controls, dual-authorization frameworks, and fraud prevention measures across all operational processes.
• Develop, test, and maintain a Business Continuity Plan (BCP) and IT Disaster Recovery Plan (DRP) for all branches and critical systems.
• Oversee procurement, facilities management, and third-party service provider contracts across all branches, ensuring value for money and policy compliance.
• Ensure all operational processes comply with CBN MFB Regulatory Guidelines, AML/CFT/KYC rules, payment system regulations, and NDPA 2023.
• Monitor CBN circulars for operational implications and ensure timely implementation of required changes.
• Build, lead, and develop a disciplined, high-performing operations team with clear accountability structures scalable to a multi-branch National MFB.
• Provide operational input into strategic planning, branch expansion feasibility, digital channel launches, and new product implementations.
• Collaborate with EXCO members to ensure integrated decision-making and smooth execution of the Bank's growth strategy.
• Work collaboratively with other EXCO members to achieve integrated decision-making and smooth implementation of strategy.
   

Requirements

• Bachelor's degree in Banking & Finance, Business Administration, Economics, Accounting, or a related field. MBA or postgraduate degree is an advantage.
• CIBN membership, PMP/PRINCE2, or CISA certification is an added advantage.
• Minimum of 7–10 years in banking or financial services operations, with at least 3–4 years in a senior operations or branch management leadership role.
• Demonstrated experience in a Microfinance Bank, retail bank, or multi-branch deposit-taking institution strongly preferred.
• Proven track record in designing and scaling operational processes, SOPs, and internal controls in a growing financial institution.
• Hands-on experience with core banking systems (e.g., Flexcube, Temenos, Mifos, or comparable MFB platforms).
• Deep knowledge of CBN MFB regulatory requirements, payment system rules (NIBSS, NIP, NEFT), and AML/CFT/KYC operational obligations.
• Strong process design capability; ability to build and replicate scalable SOPs and control frameworks across multiple branches.
• Sound understanding of operational risk, internal controls, and fraud prevention in a banking environment.
• Excellent leadership, organizational, and people management skills; ability to hold staff accountable and develop talent at all levels.
• High integrity, attention to detail, calm under pressure, and sound operational judgment.
• Proficiency in MS Office; familiarity with core banking MIS and operations dashboards is an advantage. Excellent communication, interpersonal, and networking skills.

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Key Responsibilities:
Company Secretarial & Board Governance

• Pre-meeting organization; preparing a schedule of Board meetings, drafting agenda for meetings, timely issuing of notices of meetings and distributing relevant papers. 
• Liaising with internal responsible persons to ensure that Board Papers are prepared and sent to Directors within the statutory timelines
• Assisting the Chairman and CEO/MD to determine the annual Board plan and with the administration of other strategic issues at the Board level
• Covering Board meetings, Committee Meetings and General Meetings; taking minutes, immediate legal counsel and opinion on matters arising at meetings and generally ensuring board and corporate actions compliance with Memorandum and Articles of Association, Code of Corporate Governance and relevant laws and regulations.
• Attending and taking Minutes of Investment Committee Meetings of the various Mutual Funds
• Drafting and producing of Minutes, Action Notes and Matters Arising from minutes of Board meetings and Committee meetings.
• Following up on Action items from Board and Committee meetings with the relevant parties
• Compiling Board papers and ensuring that the Board’s discussions and decisions are clearly and properly recorded and communicated to the relevant persons
• Arranging and ensuring annual evaluation of Director
• Ensuring regular training of Directors
• Timely preparation and filing of Board resolutions, annual returns and other statutory notifications to the CAC, SEC, NSE and other relevant regulatory bodies.
• Keeping and maintaining the statutory registers and records of the Company.
• Keeping and updating the Minute Books of the General meetings and Board meetings of the Company. 

Regulatory Compliance/ Corporate Governance

• Incorporation and registration of Corporate Entities.
• Ensuring compliance with the Memorandum and Articles of Organization, Code of Corporate Governance, and statutory requirements of Corporate Affairs Commission (CAC), the Securities and Exchange Commission (SEC), of the Nigerian Stock Exchange (NSE) and other relevant Regulatory Bodies. 
• Ensuring the approval and notification of appointment of Directors to SEC, NSE, NASD and other regulatory bodies
• Preparing an annual schedule of returns to regulators and ensuring the timely filing of all statutory returns, notices, resolutions, and reports of the Company to appropriate regulatory bodies.
• Provide a central source of guidance and advice to the Board and the company, on matters of ethics, conflict of interest and good corporate governance;
• Interfacing with the CAC, NSE, SEC and appropriate regulatory bodies. 
• Registration of Trademarks and other intellectual properties belonging to the Firm.
• Keeping abreast of and implementing best practice on good governance. 

Legal Advisory and Legal Risk Management

• Drafting and review of Contracts, Joint Venture Agreements, Leases, Employee Contracts, Indemnities, Confidentiality Agreements, and Other Commercial Agreements.
• Drafting of Legal Opinions and other legal documentation.
• Contract negotiation.
• Monitoring of all court litigation involving the entire Group

Leadership & Strategic Contribution

• Lead and develop the Legal and Company Secretariat function.
• Contribute to corporate strategy by providing legal and regulatory insights.
• Drive a culture of compliance, ethics, and strong governance across the organization.
• Collaborate with Risk & Compliance to strengthen enterprise risk management frameworks.

Requirements

• LL.B (Bachelor of Laws) and BL (Barrister-at-Law) qualification.
• Membership of the Nigerian Bar Association (NBA) is mandatory.
• ICSAN (Chartered Institute of Secretaries and Administrators of Nigeria) qualification or equivalent is an added advantage.
• Minimum of 8–12 years’ relevant experience, preferably within investment banking, asset management, or financial services.
• Proven experience in company secretarial practice and corporate governance.
• Demonstrated experience interfacing with regulators such as SEC, NGX, CAC, and NASD.
• Prior leadership and team management experience.
• Strong knowledge of Nigerian corporate, commercial, and financial services laws.
• Deep understanding of capital markets and asset management regulations.
• Proficiency in Microsoft Office and relevant legal/board management tools.
• Excellent drafting, negotiation, and analytical skills.
• Strong leadership and stakeholder management capabilities.
• High attention to detail and strong organizational skills.
• Ability to manage multiple priorities and work under pressure.
• Sound judgment and decision-making in complex situations.
• Strong written and verbal communication skills.
• High level of integrity, professionalism, and discretion.

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Key Responsibilities:

• Develop and maintain the Risk Management Framework, risk appetite statement, and enterprise risk register in line with CBN MFB Guidelines and Prudential Guidelines, ensuring scalability for National license operations.
• Identify, assess, and monitor key risks — credit, operational, liquidity, market, compliance, strategic, and reputational — across all branches and business lines.
• Conduct periodic stress testing and scenario analysis on growth, branch expansion, and new product initiatives; present findings and recommendations to Management and the Board Risk Committee.
• Maintain credit risk policies covering underwriting standards, concentration limits (by product, sector, geography, and obligor), portfolio quality monitoring (PAR, NPLs, roll rates, recoveries), and CBN-compliant provisioning and write-off processes.
• Develop and implement a risk-based internal audit plan covering all branches, business lines, and support functions; ensure independent, objective execution and timely reporting of findings to Management and the Board Audit Committee.
• Conduct periodic audits of financial controls, credit processes, branch operations, IT systems, and compliance with internal policies and CBN regulations.
• Track and report on the status of all audit findings; ensure management responses are adequate and that agreed remediation actions are implemented within committed timelines.
• Support external audits and CBN examination processes, coordinating management responses and driving timely closure of all findings.
• Monitor and ensure full compliance with all applicable regulatory requirements including CBN MFB Guidelines, Prudential Guidelines, BOFIA 2020, AML/CFT Regulations, KYC/CDD requirements, CBN Consumer Protection Framework, and NDPA 2023.
• Act as the Bank's designated Compliance Officer and AML/CFT Reporting Officer, overseeing Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), sanctions screening, transaction monitoring, and filing of STRs and CTRs to the NFIU.
• Coordinate all CBN regulatory examinations and inspections; ensure timely, accurate regulatory reporting and proactive closure of all regulatory findings.
• Proactively track and prepare for National MFB license requirements covering risk governance, capital adequacy, and enhanced compliance standards.
• Design and maintain a standardized internal control framework replicable across all existing and new branches.
• Develop, update, and enforce risk, compliance, and operational policies, SOPs, and process manuals; conduct periodic spot checks and branch visits to verify consistent implementation.
• Review new products, channels, and expansion initiatives for risk, control, and regulatory compliance implications, providing clear advisory input before launch.
• Prepare and present comprehensive risk, audit, and compliance reports to Management and the Board/Board Committees; support the effective functioning of the Management Risk Committee, Credit Committee, and ALCO.
• Provide risk and compliance input strategic planning, particularly around branch expansion, product diversification, digital channels, and the National license transition roadmap.
• Develop and deliver regular training on risk management, AML/CFT, KYC, and internal controls; promote a strong culture of compliance, ethics, and risk ownership at all levels.

Requirements

• Bachelor's degree in Finance, Accounting, Economics, Business Administration, Law, or Risk Management.
• Relevant professional certifications are a strong advantage: CRMS or CBN-recognized risk certification, ACA/ACCA, ACAMS or equivalent AML/CFT certification, CIA, or CISA.
• Minimum of 7–10 years of progressive experience in risk management, internal audit, compliance, or internal control within a Nigerian financial institution; Microfinance Bank or retail bank experience strongly preferred.
• Demonstrated experience designing or significantly upgrading risk, audit, and compliance frameworks in a growing or multi-branch environment.
• Strong working knowledge of CBN regulations for MFBs, including the distinction between State and National MFB license requirements.
• Strong grasp of enterprise risk management across credit, operational, liquidity, market, compliance, and reputational risk dimensions.
• Sound credit analysis and portfolio management skills in micro, SME, and retail lending contexts.
• Excellent analytical, investigative, and problem-solving abilities; high integrity and independence of judgment.
• Ability to build scalable processes, controls, and frameworks and influence senior management and cross-functional teams.
• Strong written and verbal communication skills, including Board-level reporting.

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Key Responsibilities:

• Lead the development and execution of the Bank's 5-year strategic plan, with a strong focus on digital products, channels, and operations.
• Drive the digital transformation agenda including digital lending, mobile banking, agent banking, and fintech/payment service provider partnerships.
• Identify new business opportunities, market segments, and partnerships that support scalable, sustainable growth.
• Champion a data-driven culture, leveraging analytics and MIS to inform strategy, pricing, risk appetite, and product design.
• Advise the MD/CEO and Board on emerging trends in digital finance, microfinance, and the Nigerian and African regulatory landscape.
• Develop and implement the Bank's financial strategy, aligned to corporate strategy and CBN regulatory requirements.
• Lead the annual budgeting, forecasting, and scenario planning process; oversee timely, accurate financial reporting including management accounts, Board packs, and IFRS compliant statutory reports.
• Monitor financial performance across P&L, balance sheet, cash flow, capital adequacy, liquidity, and profitability ratios; recommend and drive corrective actions.
• Champion cost management and efficiency, including rigorous financial evaluation of digital initiatives and technology investments.
• Oversee treasury management including liquidity, asset-liability management (ALM), and funding strategy.
• Manage capital planning to ensure sustained compliance with CBN MFB capital requirements and prudential guidelines, including the capital roadmap for the National MFB license transition.
• Develop and maintain relationships with investors, lenders, and development finance institutions (DFIs); lead capital-raising initiatives — equity, quasi-equity, or debt — to support growth and digital expansion.
• Work with the Head of Risk, Audit & Compliance to maintain a robust enterprise risk management framework covering credit, market, liquidity, and operational risks, with particular focus on digital channel risks.
• Ensure strong internal controls and financial governance across digital transactions, eChannel reconciliations, and fraud risk mitigation.
• Ensure full compliance with CBN, NDIC, FIRS, and other relevant regulatory requirements for microfinance and digital financial services.
• Oversee portfolio quality monitoring systems (PAR, write-offs, recoveries), particularly for digital and automated lending products.
• Collaborate with the Head of Digital/Technology to develop financially viable digital products — nano loans, digital savings, agency banking — and own unit economics and profitability models for all key products and channels.
• Evaluate and structure fintech, agent, and aggregator partnerships for financial viability and regulatory compliance.
• Define pricing and fee structures aligned with customer value, competitive dynamics, and CBN microfinance pricing guidelines.
• Build and lead a high-performing Finance & Strategy team through clear goal-setting, performance management, coaching, and succession planning.
• Collaborate with EXCO members to drive integrated decision-making and smooth execution of the Bank's strategy.

Requirements

• Bachelor's degree in Accounting, Finance, Economics, or a related field.
• ICAN, ACCA, or equivalent professional qualification is mandatory. MBA or Master's in Finance/Strategy is an added advantage.
• Minimum of 10–15 years of relevant experience, with at least 5 years in a senior leadership role (CFO, Head of Finance, Head of Strategy, or equivalent) in microfinance, commercial banking, digital banking, fin-tech, or related financial services.
• Demonstrable experience in financial management and reporting in a regulated Nigerian financial institution, strategic planning and execution, and managing regulatory relationships (CBN, NDIC, FIRS).
• Prior experience in microfinance or lending to MSMEs and low-income segments is highly desirable; familiarity with digital credit scoring, alternative data, and API-based integrations is an advantage.
• Strong knowledge of IFRS, CBN microfinance guidelines, BOFIA, and applicable Nigerian financial regulations.
• Expertise in financial modelling, budgeting, performance management, and capital planning.
• Sound understanding of digital financial services, mobile money, agent banking, and the Nigerian fin-tech ecosystem.
• Proficiency with core banking systems, MIS, and financial/BI reporting tools.
• Strong communication and stakeholder management skills across Board, regulators, investors, and partners.
• High integrity, sound commercial judgment, and genuine commitment to financial inclusion.

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Key Responsibilities:

• Oversee the full credit lifecycle from loan origination, appraisal, and disbursement through monitoring and recovery.
• Develop and enforce credit policies, procedures, and risk assessment frameworks to maintain portfolio quality and minimize NPLs.
• Monitor portfolio performance, analyze trends (PAR, NPLs, recoveries), and implement corrective actions in a timely manner.
• Ensure compliance with CBN regulatory guidelines and internal credit policies across all loan products and segments.
• Drive business development initiatives to identify and convert new market opportunities, partnerships, and customer segments.
• Lead and optimize all sales and customer acquisition drives for loan products, deposits, and other financial services, ensuring consistent achievement of targets.
• Build and maintain relationships with community leaders, corporate partners, cooperatives, and key stakeholders to grow the Bank's customer base.
• Develop and execute marketing campaigns across digital, ATL, and BTL channels to enhance brand visibility, customer engagement, and deposit mobilization.
• Conduct market research to track customer needs, competitive dynamics, and emerging trends, and translate insights into actionable strategy.
• Manage the Bank's brand identity and public communications, ensuring consistency and a positive market reputation.
• Lead the design and launch of innovative financial products tailored to priority segments — youth, women-owned businesses, and other profitable niches — in collaboration with Operations and IT.
• Develop, implement, and monitor financial inclusion programs, tracking KPIs to ensure both social impact and financial sustainability.
• Continuously evaluate product and program performance and iterate based on market feedback, portfolio data, and strategic objectives.
• Ensure all growth initiatives are executed in alignment with the Bank's 5-year National License roadmap.
• Build, mentor, and manage a high-performing credit, sales, and marketing team with clear targets, accountability structures, and development plans.
• Contribute to strategic planning and EXCO decision-making as a key member of the Executive Management Team.

Requirements

• Bachelor's degree in Banking & Finance, Business Administration, Marketing, Economics, or a related field.
• CIBN (MCIB) membership, MBA, or relevant postgraduate qualification is an added advantage.
• Minimum of 8–10 years of progressive experience in credit, marketing, and business development within banking or microfinance, with at least 5 years in a senior leadership role.
• Proven track record of consistently meeting and exceeding sales and loan portfolio targets.
• Deep understanding of the Nigerian microfinance landscape, CBN regulatory environment, and financial inclusion dynamics.
• Strong experience in product development for niche segments, particularly youth and women-led businesses.
• Proficiency in credit analysis, risk management, and loan portfolio management.
• Strong strategic acumen with the ability to translate market insight into executable plans.
• Excellent leadership, communication, negotiation, and stakeholder management skills.
• Results-oriented with the ability to manage multiple priorities in a fast-paced, growth-stage environment.