Latest Jobs at Dangote Group

JOB SUMMARY

The Head of Insurance is responsible for leading and managing the organization’s insurance strategy, operations, and risk financing programs to ensure adequate protection of business assets, operations, and liabilities. The role oversees insurance policy administration, claims management, insurer and broker relationships, and compliance with regulatory and corporate governance requirements. The Head of Insurance works closely with business units, risk management, finance, legal, and executive leadership to identify insurance needs, mitigate exposure, and support business continuity and operational resilience. The role also provides strategic guidance on insurance matters, drives operational efficiency, and ensures effective management of the organization’s insurance portfolio in alignment with corporate objectives.

Insurance is a centre-led function with the Group and will therefore be responsible for the management of all insurance policies across the Group from the centre. The Head of Insurance may, from time to time be required to sit a couple of days a week at the Subsidiaries.

KEY DUTIES & RESPONSIBILITIES

• Implement the Group’s insurance strategy, policies, and risk transfer programs.
• Manage insurance coverage for key business operations including manufacturing plants, logistics, energy, infrastructure, and corporate assets.
• Oversee policy administration, claims management, renewals, and insurer/broker relationships.
• Evaluate operational and strategic risks to ensure adequate and cost-effective insurance protection across the Group.
• Lead negotiations with insurers, brokers, and reinsurers to secure optimal coverage terms and pricing.
• Monitor claims trends, loss ratios, and insurance performance while driving continuous improvement initiatives.
• Ensure compliance with regulatory requirements, corporate governance standards, and internal policies.
• Provide insurance advisory support for major projects, contracts, investments, and business expansion activities.
• Prepare insurance and risk reports for executive management and the Board.
• Support business continuity, crisis response, and operational resilience initiatives.
• Collaborate with risk management, finance, legal, compliance, and operational teams to align insurance objectives with business strategy.
• Lead and develop the insurance team while promoting operational excellence and strong stakeholder engagement.

KEY REQUIREMENTS

• Bachelor’s degree in insurance or actuarial science
• Post Graduate Qualification in Insurance
• MBA or Master’s degree is an added advantage.
• Professional certifications such as ACII, FCII, AIIN, CPCU, IISA, or related insurance qualifications are preferred.
• Minimum of 12 years’ relevant experience in insurance, risk management, underwriting, or claims administration.
• At least 5 years in a senior leadership or managerial role.
• Experience within manufacturing, oil & gas, logistics, infrastructure, energy, or large conglomerates is required.
• Strong experience managing large-scale corporate insurance portfolios and complex claims environments.
• Previous experience as an underwriter, insurer, reinsurer, captive license provider, wholesale broker or reinsurance broker will be advantageous.

Key Skills & Competencies

• Strong understanding of corporate insurance programs, risk financing, underwriting, placement, negotiating, and claims management.
• Knowledge of industrial and operational risks within large manufacturing and infrastructure businesses.
• Strong negotiation, analytical, and stakeholder management skills.
• Excellent leadership, communication, and presentation abilities.
• Ability to influence strategic decisions and manage relationships with senior executives, insurers, and regulators.
• Strong governance, compliance, and internal control knowledge.
• High integrity, professionalism, and sound judgment.
• Strong project management and problem-solving capabilities.
• Understanding of captive structures and UMA’s.

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Location: Obajana Plant, Obajana Plant, Nigeria

Company: Dangote Industries Limited

Job Summary

The ideal candidate for this role at Dangote Cement Plc will be responsible for the electrical maintenance of light motor vehicles (LMV) and heavy earth moving machines (HEMM).

Key Duties and Responsibilities

• Reading of electrical schematics, diagnose and repair heavy earth moving machines and light vehicles.
• To plan and carry out preventive and corrective maintenance of light vehicles and heavy earth oving machines.
• To train subordinate in order to ensure that electrical maintenance is done timely and correctly.
• To ensure proper housekeeping of job areas in the workshop and plant in general.
• To assist at ensuring adequate inventory and effective spare parts planning.  
• Ensure adherence to plant safety standards and regulations.
• To provide support for electrical technicians with strong capacity to use diagnostic tooling/software for light vehicles and equipment.
• Provide technical support and guidance to junior mechanics and technicians.
• To assist in planning and monitoring to ensure adequate vehicles and equipment availability.

Requirements

• Bachelor's degree or HND in Electrical Engineering or a related field.
• Proven experience as an electrical engineer or in a similar role with minimum of ten (10) years working experience.
• Strong knowledge of Electrical engineering principles, including electrical schematics, DC circuits, electrical diagnosis and materials science.
• In-depth knowledge of diagnostics tools, software, interpretations of electrical faults/codes/symbols and ability to read manuals.
• Creative thinking, innovation, advanced problem-solving and critical thinking/mathematical skills.
• Great interpersonal skills and teamwork abilities.
• Effective verbal and written communication, ability to write technical reports.
• Knowledge of SAP.
• Valid drivers' license.

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The Performance & Reporting Analyst is responsible for delivering accurate, timely, and decision-ready commercial performance reporting across the Cement and Foods businesses. The role supports the GED Commercial Operations Office by maintaining performance dashboards, producing regular reporting packs, conducting variance analysis, and ensuring data consistency and integrity across all commercial reports. The incumbent provides visibility into performance against targets, identifies emerging gaps and trends, and supports data-driven decision-making through insightful analysis and reporting.

Key Responsibilities

• Develop, maintain, and manage commercial performance dashboards covering key metrics such as sales, margins, market share, and other business KPIs across Cement and Foods.
• Produce daily, weekly, and monthly performance reports and management reporting packs for key stakeholders.
• Conduct variance analysis against budgets, forecasts, and targets, highlighting performance gaps, risks, and opportunities.
• Ensure the accuracy, consistency, and integrity of data used in reports, dashboards, and presentations.
• Support the GED Commercial Operations Office and Technical Lead with analytical insights, reporting, and ad hoc business performance analysis.
• Collaborate with relevant business units to gather, validate, and consolidate performance data.
• Identify trends and provide early warning signals on deviations from business objectives to support timely management intervention.

Qualifications & Experience

• Bachelor's degree in Business Administration, Economics, Statistics, Finance, Mathematics, Engineering, Data Analytics, or a related field.
• Minimum of 5 years' experience in business performance reporting, commercial analytics, business intelligence, or a similar role.
• Experience in FMCG, manufacturing, commercial operations, or a large corporate environment is an advantage.

Key Competencies

Technical Competencies

• Performance Reporting & Dashboard Management
• Data Analysis & Interpretation
• Business Intelligence & Analytics
• Variance Analysis
• KPI Monitoring & Reporting
• Data Quality Management
• Advanced Microsoft Excel
• Power BI, Tableau, or similar reporting tools

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The Head, Market Intelligence & Insights is responsible for leading the Group's market intelligence function across the Cement and Foods businesses, providing fact-based, forward-looking market, customer, and competitive insights that support strategic planning, pricing decisions, and commercial execution. The role drives the collection, analysis, and interpretation of market data to identify growth opportunities, competitive threats, and emerging trends, ensuring that business decisions are informed by reliable intelligence and actionable insights. The incumbent will establish and maintain robust market intelligence frameworks, reporting systems, and analytical capabilities to enhance decision-making and business performance across the Group.

Key Responsibilities

• Lead the Group's Market Intelligence & Insights function across the Cement and Foods businesses, delivering fact-based market, customer, and competitive insights to support strategic and commercial decision-making.
• Monitor market size, growth, market share, customer trends, and competitor activities across products, regions, and channels.
• Provide actionable intelligence to support pricing, margin optimization, route-to-market effectiveness, and growth strategies.
• Develop and maintain standardized market intelligence frameworks, dashboards, and reports to enable data-driven decision-making across the Group.
• Identify emerging market opportunities, risks, and industry trends, and provide timely recommendations to executive management.
• Ensure the consistency, accuracy, and credibility of market data and insights across the Cement and Foods businesses.
• Build and lead a high-performing Market Intelligence team while promoting a culture of analytical rigor and insight-led decision-making.

Qualifications & Experience

Education

• Bachelor's degree in Economics, Statistics, Business Administration, Marketing, Finance, Engineering, or related field.
• Master's degree (MBA, Economics, Strategy, Data Analytics, or related discipline) preferred.

Experience

• 12–15+ years of experience in Market Intelligence, Strategy, Commercial Excellence, Business Analytics, Research, or related fields.
• Minimum of 5 years in a leadership role.
• Experience within FMCG, Manufacturing, Industrial, Commodities, or diversified conglomerate environments preferred.
• Strong exposure to pricing strategy, competitive intelligence, and market analytics.

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Job Summary

This role is responsible for leading and standardizing customer service operations across the Cement and Foods businesses, ensuring consistent, efficient, and reliable customer experience. The role oversees end-to-end order management, fulfillment coordination, customer communication, and issue resolution to ensure service commitments are consistently delivered. The incumbent drives service excellence by establishing customer service standards, monitoring performance metrics, and partnering with Sales, Supply Chain, Logistics, Operations, and CRM teams to enhance customer satisfaction and retention.

Key Responsibilities

Customer Service Strategy & Service Excellence

• Lead the development and implementation of a Group-wide customer service framework across Cement and Foods businesses.
• Establish and enforce customer service standards, service level agreements (SLAs), and operating processes by customer segment and channel.
• Drive continuous improvement initiatives to enhance service reliability, responsiveness, and customer experience.

Order Management & Fulfillment Coordination

• Oversee end-to-end order management processes, ensuring accurate order processing, timely fulfillment, and effective coordination with Supply Chain, Logistics, and Operations teams.
• Ensure proactive monitoring and resolution of order-related issues to minimize service disruptions.
• Improve customer visibility through effective communication on order status, deliveries, and service updates.

Customer Issue & Complaint Management

• Own customer complaint, claims, and escalation management processes, ensuring timely resolution and root-cause analysis.
• Establish mechanisms to identify recurring service issues and implement corrective actions.
• Drive accountability across relevant functions to improve customer satisfaction.

Service Performance Management

• Define, monitor, and report customer service performance metrics including OTIF (On-Time In-Full), cycle time, complaint resolution, and service quality indicators.
• Provide insights and recommendations to leadership to improve service delivery performance.
• Develop dashboards and reporting mechanisms to track customer service effectiveness.

Stakeholder Collaboration & Customer Experience

• Partner with Sales, CRM teams, Supply Chain, Logistics, and Operations to improve customer experience and retention.
• Support customer relationship initiatives by providing service insights and operational support.
• Ensure customer service operations complement CRM activities without replacing customer relationship ownership.

Qualifications & Experience

• Bachelor's degree in Business Administration, Supply Chain Management, Operations Management, Customer Experience, or related field.
• Minimum 10–15 years of experience in customer service, order management, commercial operations, supply chain, or related functions.
• Proven experience leading customer service operations within FMCG, manufacturing, industrial, or large-scale business environments.
• Strong understanding of order-to-cash processes, logistics coordination, and service performance management.

Technical Competencies

• Customer Service Management
• Order Management & Fulfillment
• Service Level Agreement (SLA) Management
• Complaint & Escalation Management
• Performance Reporting & Analytics
• Process Improvement
• Supply Chain & Logistics Coordination

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Location: Obajana Plant, Obajana Plant, Nigeria

Job Summary

Provide support for the logistics function by managing Dispatch activities (weigh in and weigh out) to ensure all inbound and outbound trucks weight are accurately captured and documented, with focus on time, in order to meet up with customer’s demand.

Key Duties and Responsibilities

• Check and Cross-check the relevant documents presented by the driver on climbing the scale.
• Ensure proper truck positioning on scale before commencing weighing process.
• Inputting the details information from the delivery note submitted into the system, that includes driver name and truck number.
• Unblocking of stock transfer order documents.
• Confirm truck weight while on scale before saving the transaction.
• Scale in the truck with correct information, capture details and save the transaction on the system.
• Record the details of the weigh in transaction into record book.
• Confirm accurate weight of loaded truck before updating details on the system.
• In case of truck loaded above/under tolerance limit, inform the supervisor for further action.
• Scale out the transaction with correct information, update same, save and generate waybill/weighment ticket for empty/loaded trucks using system.
• Record the details of weigh out into record book of every single transaction.
• Give hourly report update as per the number trucks weigh in/out.
• Proper filling of all necessary transactional documents.
• Generate report at closing hour and submit same to the supervisor.
• Ensure that all weighbridge activities comply with DCP’s Health, Safety, and Environment standards
• Perform any other duties assigned by weighbridge supervisor.

Requirements

Education and Work Experience

• Bachelor’s degree or its equivalent in Transport Management, Purchasing & Supplies or Business Administration

Skills and Behaviours

• Good understanding of trends, challenges, opportunities, regulations and legislations relating to the cement manufacturing industry.
• Sound knowledge of DCP’s product and service offerings.
• Working knowledge of inventory management terminologies, methodologies and approach
• Basic knowledge of system-based inventory management systems
• Strong analytical and problem-solving skills
• Excellent oral and written communication skills
• Attention to detail and quality
• Willingness to learn, improve and adapt to changing requirements
• Working knowledge of relevant supporting tools and technologies such as MS Excel, Project Management applications, etc.