Latest Jobs at Autopointe Quickfit

Job Summary

• Ensure adequate reception of customers to the service centers
• Manage customer appointment bookings and follow-up

Duties and Responsibilities
Appointment Bookings:

• Maintain customer database and follow up with customer on pending appointments
• Receive customer calls to confirm appointment bookings.
• Reschedule appointments for customers unable to attend appointments.
• Ensure that customer bookings align with the workshop capacity.

Customer Reception:

• Receive customers and note areas of complaints on the vehicles.
• Diagnose vehicle problems by carrying out pre-acceptance inspection
• Organize road testing of vehicles, if necessary to properly diagnose vehicle problems.
• Confirm availability of required spare parts at the Spare Parts Unit.
• Ensure seamless transfer of the vehicle to the workshop after obtaining the customer’s consent or approval.
• Monitor workshop’s progress on the vehicle and provide feedback to the customer.
• Ensure that old or faulty parts removed from customer vehicles are kept in the car upon Job completion.
• Conduct post service follow-up.

General Responsibilities:

• Prepare/compile agreed periodic activity and performance reports for the attention of management as required
• Perform any other duties assigned by the Management.

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Job Summary

• Provide direct oversight and guidance on the workshop operations.

Duties and Responsibilities
Coordination of Branch Workshop Operations:

• Monitor workshop job bookings for the workshop
• Coordinate workshop personnel for job executions upon receipt of the customer’s agreement.
• Monitor parts requisitions and approve all requests for parts from the Spare Parts Unit.
• Giving necessary feedback to the SPU regarding required stock of auto parts.
• Ensure workshop personnel are properly equipped and kitted in compliance with health and safety measures.
• Monitor cleanliness and general tidiness of the workshop.
• Approve job quotations and maintain a record of all quotations sent out to customers.
• Ensure all workshop activities are carried out in line with best practice and defined policies and procedures.
• Keeping all equipment, tools and special tools clean and in proper shape at all times.
• Monitor the follow-up system for PMS (Preventive Maintenance Service) and regular routine service (Quick service)
• Ensure prompt service delivery to all customers.
• Recommending disciplinary measures to Management on personnel matters as touching the Workshop staff.
• Enforcing and maintaining a high-level of discipline and integrity in the workshop.
• Resolve customer complaints and issues as required.

General Responsibilities:

• Prepare/compile agreed periodic activity and performance reports as required
• Ensure proper maintenance of company assets assigned to the workshop.
• Liaising with Accounts Department if credit limit for a customer is reached or exceeded.
• Perform any other duties assigned by the General Manager.