Service Advisor at Autopointe Quickfit

Job Summary

• Ensure adequate reception of customers to the service centers
• Manage customer appointment bookings and follow-up

Duties and Responsibilities
Appointment Bookings:

• Maintain customer database and follow up with customer on pending appointments
• Receive customer calls to confirm appointment bookings.
• Reschedule appointments for customers unable to attend appointments.
• Ensure that customer bookings align with the workshop capacity.

Customer Reception:

• Receive customers and note areas of complaints on the vehicles.
• Diagnose vehicle problems by carrying out pre-acceptance inspection
• Organize road testing of vehicles, if necessary to properly diagnose vehicle problems.
• Confirm availability of required spare parts at the Spare Parts Unit.
• Ensure seamless transfer of the vehicle to the workshop after obtaining the customer’s consent or approval.
• Monitor workshop’s progress on the vehicle and provide feedback to the customer.
• Ensure that old or faulty parts removed from customer vehicles are kept in the car upon Job completion.
• Conduct post service follow-up.

General Responsibilities:

• Prepare/compile agreed periodic activity and performance reports for the attention of management as required
• Perform any other duties assigned by the Management.