Workshop Manager at Autopointe Quickfit

Job Summary

• Provide direct oversight and guidance on the workshop operations.

Duties and Responsibilities
Coordination of Branch Workshop Operations:

• Monitor workshop job bookings for the workshop
• Coordinate workshop personnel for job executions upon receipt of the customer’s agreement.
• Monitor parts requisitions and approve all requests for parts from the Spare Parts Unit.
• Giving necessary feedback to the SPU regarding required stock of auto parts.
• Ensure workshop personnel are properly equipped and kitted in compliance with health and safety measures.
• Monitor cleanliness and general tidiness of the workshop.
• Approve job quotations and maintain a record of all quotations sent out to customers.
• Ensure all workshop activities are carried out in line with best practice and defined policies and procedures.
• Keeping all equipment, tools and special tools clean and in proper shape at all times.
• Monitor the follow-up system for PMS (Preventive Maintenance Service) and regular routine service (Quick service)
• Ensure prompt service delivery to all customers.
• Recommending disciplinary measures to Management on personnel matters as touching the Workshop staff.
• Enforcing and maintaining a high-level of discipline and integrity in the workshop.
• Resolve customer complaints and issues as required.

General Responsibilities:

• Prepare/compile agreed periodic activity and performance reports as required
• Ensure proper maintenance of company assets assigned to the workshop.
• Liaising with Accounts Department if credit limit for a customer is reached or exceeded.
• Perform any other duties assigned by the General Manager.