Latest Jobs at Alfred & Victoria Associates

Job Objective

• To provide first and second level support on all Company’s products and services.
• To configure, monitor and manage the Company’s Content Delivery Network, to ensure maximum service availability to external and internal customers by providing efficient operations and maintenance support.

Responsibilities

• Perform network surveillance 24/7, respond to network‐reported and customer‐reported problems and manage problem resolution using network monitoring/management tools.
• Take ownership to ensure that all problems are resolved in a timely and efficient manner.
• Escalate problems to third level support (Problem management team) where these cannot be resolved within the Network Operations Centre (NOC).
• Perform general “system administration” tasks on all elements of the network.
• Perform documented network configuration procedures.
• Pro‐actively monitor network and system performance.
• Analyze traffic data and trends and escalate areas of concern to officer on duty.
• Through pro‐active and systematic review, discover problem areas which could negatively impact system performance or customer satisfaction.
• Provide scheduled and on‐demand traffic analysis reports.
• Maintains inventory of equipment acquisitions, installations, designs, and modifications.
• Generate weekly and monthly reports on diesel delivery/consumption and Monitor generator capacity and mileage.
• Monitors the Network Monitoring System and responds to and addresses system generated alerts as needed.
• Monitors and ensures the stability of the network infrastructure hosting Network Monitoring System.
• Facilities maintenance (monitoring and management of air-conditioning, UPS, generators, power usage, running health and safety and housekeeping checks at Company’s POPs).
• Optimizes Company’s network performance and clients service delivery meeting.
• QOC metrics per client SLA’s.
• Employees will be required to follow any other job‐related instructions to perform.

Academic Qualification and Experience

• B.Sc / HND in Computer Science / Engineering or other related course
• 2+ years experience as network engineer preferable in an ISP/Telco environment.

Key Skills & Competencies:

• Self‐motivated and capable of working in a cross‐functional team.
• Clear written and verbal communication skills, good telephone manner.
• Practical, accurate and precise.
• Good knowledge of enterprise‐class IP infrastructure (routers/switches/firewalls).
• Experience of network management.
• Good knowledge of networking equipment administration.
• Cisco CCNA/CCNP certification.
• Confident in MS office applications (particularly Excel).
• Able to work on a 24/7 shift Rotation and available for weekend/public holiday
• Ability to efficiently and effectively perform the technical requirements
• Solid troubleshooting, problem solving, and analytical skills
• Ability to prioritize effectively and work with a sense of urgency.

Salary
Very Attractive.

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Duties and Responsibilities

• Provide technical support for Corporate clients.
• Design, implement and support IT, Security and Network Solutions for corporate clients.

Personal Responsibilities

• Report to the Head of Department.
• Responsible for all assigned equipment to his team.
• Should maintain a high level of personal responsibility in order to be an example to his colleagues.
• Abide and apply the rules and regulations of the department and the company as a whole.
• Responsible for achieving any assignment given by his Manager
• Keeping up to date with departmental and company notifications via Emails, Notice board,s and other mediums
• Keeps himself up-to-date with the technologies required by companies.
• High ability and readiness for any urgent intervention at client sites to meet SLAs.

Technical Skills

• Good knowledge of Routing and Switching.
• Good knowledge VLAN, Trunks and VPN networks.
• Very Good Knowledge in Mikrotik, Cyberoam, Sophos and Other UTMs and Firewalls.
• Good Knowledge in Servers OS: Windows and Linux
• Good knowledge in Microsoft Active Directory and Exchange.
• Very Good knowledge in IP Subnets.
• Knowledge in Virtualization.
• Ability to design topologies and provide consultancy for corporate customers.
• Ability to assess and troubleshoot networks, systems and IT Security.

Qualification & Skills

• BSc (or equivalent) in Computer Science, Computer Communication Engineering or Telecom.
• CCNA is a must.
• Sophos/Cyberoam certification is a must.
• Interpersonal relationship.
• Maintain good communication and interaction with customers and colleagues.
• Team leadership (or team player).
• Communication skills, both verbal and written.

Experience:

• Minimum of 5 Years of experience in deploying ICT infrastructures is mandatory.
• Hands on experience in Networks and Servers.

Salary
Attractive.

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Essential Duties

• Ensure compliance and smooth functioning of the Group Internal Control Standards within the various entities in Nigeria.
• Conduct self-assessment of the main Internal Control and Management standards defined in the PACI Guide.
• Identify existing and potential risks that the Business Units Operating in Nigeria face and develops solutions to prevent re-occurrence.
• Develop audit plan with Finance Director that include risk management & Control, Financial reliability & compliance with regulations.
• Ensure compliance and respect of the internal Control and management standards defined by Group.
• Prepare reports following audits and assignments that reflect audit result and documents processes.
• Analyze and reconcile the Degonte claims with files vis-a~-vis information in incadea and follow –up to ensure the claims are timely settled.
• Review manufacturer warranty reconciliations. Balance sheet reconciliation and analyse job cards.
• Check fuel consumption (Vehicles, sites, houses) and tracking the vehicles.
• Recommend internal Control actions to reinforce compliance with PACI rules.
• Share management best practices in the BU’s
• Report in a timely manner the information collected and stay tuned with updates related to good practices and Group instructions.
• Provide training on policies and controls from time-to-time within the BU and the Group.
• Supervise stock –takes on monthly and annual basis for Vehicles, Trucks,Machines, Parts, Fixed Assets inventory & Spare parts.
• Investigate and explain the discrepancies identified during the stock takes and get Management approval.
• Any other tasks as may be assigned from time to time by Finance Director.

Academic Qualification

• Bachelor's Degree in Law, Finance, Business Management, or a related field.

Experience:

• 1 - 5 years’ proven experience internal Controller role.

Skills / Value / Attitudes:

• Good knowledge of Tracking hardware and software
• Excellent knowledge of MSOffice Packages and IT System.
• Excellent communication and presentation skills
• Strong work ethic with good interpersonal skills
• Entrepreneurship.
• Agility
• Performance
• Proactive and Passionate
• Detail-Oriented
• Integrity and Agility
• Team Player.

Salary
Very Attractive.

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Key Responsibilities
Installation and Configuration:

• Attending to customer premises to install and configure ISP services, including internet connectivity, routers, modems, and other networking equipment.
• Follow installation guidelines, technical specifications, and company procedures to ensure accurate setup and connectivity.
• Test and verify the performance of installed services to ensure they meet the desired speed, reliability, and quality standards.
• Educate customers on the proper use and maintenance of the installed equipment and services.

Troubleshooting and Issue Resolution:

• Diagnose and resolve technical issues related to network connectivity, equipment malfunction, or service disruptions.
• Respond to customer complaints or service requests in a timely manner and provide effective solutions to address their concerns.
• Collaborate with internal teams, such as coordinators, network operations and support, to escalate and resolve complex issues when necessary.
• Maintain detailed documentation of customer interactions, service requests, and problem resolutions.

Customer Service and Communication:

• Interact professionally and courteously with customers, ensuring a positive customer experience during the installation process.
• Communicate technical information to customers in a clear and understandable manner, addressing any questions or concerns they may have.
• Provide recommendations for improving network performance, equipment upgrades, or additional services based on customer requirements and industry best practices.
• Collaborate with sales teams or account managers to gather customer feedback and identify opportunities for upselling or cross-selling services.

Quality Assurance and Compliance:

• Ensure installations are completed according to company standards, policies, and regulatory requirements.
• Perform regular audits and quality checks on installed services to identify any deficiencies and implement corrective actions.
• Stay updated with industry trends, emerging technologies, and best practices related to ISP installations to enhance service delivery and customer satisfaction.

Qualifications and Skills

• High School Diploma or equivalent; Technical Certifications or Degree in a related field is a plus.
• Proven experience in network installations, preferably within an ISP or telecommunications environment.
• Strong knowledge of networking concepts, protocols, and equipment, such as routers, switches, modems, and cabling.
• Proficiency in troubleshooting network connectivity issues and resolving technical problems.
• Familiarity with various operating systems (Windows, Linux, macOS) and network diagnostic tools.
• Excellent communication and customer service skills to interact effectively with customers and internal teams.
• Ability to work independently, prioritize tasks, and meet deadlines in a field environment.
• Valid driver's license and willingness to travel to customer sites as required.
• Physical ability to lift and move networking equipment during installations.

Salary
Attractive