Latest Jobs at Air Peace

JOB SUMMARY

• The Head of Sales is responsible for leading Air Peace's entire sales functions across domestic, regional, and international markets.
• This role ensures that sales strategies, distribution systems, market penetration, and revenue delivery meet the airline's commercial and financial objectives.
• The position provides strategic and operational leadership to the nationwide and international sales teams, ensuring strong performance across all channels corporate, TMCs, travel agencies, tour operators, online, trade partnerships, and emerging distribution platforms.
• The Head of Sales also plays a critical role in supporting Air Peace's network expansion, strengthening market share, and driving profitable revenue growth aligned with the airline's commercial strategy.

KEY RESPONSIBILITIES

Responsibilities include but are not limited to:

Commercial Sales Leadership

• Lead and manage the performance of sales teams across Nigeria, Africa, UK, I-JAE, India, Israel, Caribbean, and other markets Air Peace serves.
• Develop and execute a cohesive sales strategy that maximizes revenue, market share, and yield across all distribution channels.
• Oversee annual sales planning, target setting, and performance monitoring across all territories.
• Implement strong sales governance, ensuring accountability, productivity, and ROI-driven activities.

Market Development & Revenue Growth

• Identify and develop new revenue opportunities in corporate travel, leisure/holiday markets, SMEs, affinity groups, oil & gas, government traffic, and trade.
• Grow premium and high-yield traffic through structured engagements with corporate buyers and TMCs.
• Strengthen Air Peace's market share on key international routes— London, Jeddah, China, India, Johannesburg—and upcoming long-haul routes such as Säo Paulo, Rio, and the Caribbean.
• Lead market-entry sales strategies for new destinations, ensuring strong ramp-up performance.

Travel Trade & Agency Relations

• Build and maintain strong relationships with travel agencies, consolidators, OTAs, TMCs, and tour operators.
• Manage commercial agreements, incentive structures, SOTI frameworks, commissions, and trade support programs.
• Enhance Air Peace's trade presence through roadshows, trade events, product seminars, and joint marketing initiatives.
• Oversee dispute resolution, ticketing support, ADM/ACM processes, and agency performance management.

Corporate Sales Management

• Lead corporate contracting and negotiations for key accounts across Nigeria and international markets.
• Develop corporate travel programs, volume-based deals, corporate fares, and loyalty-linked incentives.
• Strengthen partnerships with corporate organizations, chambers of commerce, regional business councils, multinationals, and public- sector entities.

Distribution & Channel Strategy

• Oversee traditional and digital distribution channels: GDS, NDC, agency portals, direct website sales, call centre sales, and mobile channels.
• Work with the CCO, Head of Revenue Management, and IT to continuously improve Air Peace's distribution efficiency and lower cost of sales.
• Ensure consistency of pricing, content, and product visibility across all distribution systems.

Cross-Functional Collaboration

Work closely with:

• Revenue Management on demand trends and pricing strategies.
• Marketing & Branding on campaigns and product positioning.
• Customer Care to improve customer experience.
• Network Planning to support route launches and adjustments.
• Finance on budget planning and commercial governance
• Contribute to the airline's overall commercial performance as a core member of the commercial leadership team.

Leadership & Team Management

• Lead, mentor, and develop sales managers, country managers, sales executives, and field sales officers.
• Build a strong, performance-driven sales culture based on accountability, transparency, and productivity.
• Implement training programs to strengthen commercial competencies across the sales organization.

EDUCATIONAL QUALIFICATION/EXPERIENCE/KNOWLEDGE

• Bachelor's degree in business, Marketing, Economics, Aviation, Management or a related field.
• Master's degree or postgraduate degree will be an advantage
• Minimum 10—12 years of progressive airline commercial/sales experience, with at least 5 years in senior leadership (Country
• Manager, Regional Manager, or Head of Sales).
• Proven track record of achieving sales targets across multiple regions.
• Strong understanding of international aviation markets and GDS distribution systems.
• Experience in long-haul and multi-continent market sales is a strong advantage.
• Strong negotiation and contract management skills.
• Excellent analytical ability with strong command of sales reporting, business planning, and forecasting.
• Deep understanding of GDS platforms (Amadeus, Sabre, Travelport), NDC, corporate distribution, and airline sales systems.
• Advanced proficiency in MS Office, CRM platforms, and business intelligence tools.
• Strong leadership and people-management ability.
• Excellent communication and stakeholder management skills.
• Strategic and commercial mindset with strong revenue focus.
• Ability to work under pressure and deliver results in competitive environments.
• High integrity, professionalism, and commitment to excellence.

KEY PERFORMANCE INDICATORS

• 100% achievement of revenue and sales targets by region/market.
• 200/0 growth in corporate market share and high-yield traffic.
• 90% increased load factors, RASK improvements, and route profitability support.
• Quarterly performance assessment of travel agencies, TMCs, and trade partners.
• Expansion of Air Peace's distribution footprint and direct sales share.
• 100% successful commercial ramp-up of all new route launches.

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JOB SUMMARY

• The Head of Revenue Management & Pricing is responsible for maximizing passenger revenue, yield, load factor, and network profitability through the development and execution of effective revenue management, pricing, inventory control, forecasting, and demand optimization strategies.
• The role ensures that Air Peace achieves optimal seat revenue by balancing demand with available capacity while maintaining competitive positioning across domestic, regional, and international markets.
• Working closely with Network Planning & Scheduling, Sales & Distribution, Commercial Systems, Marketing, Finance, Operations Control Centre (OCC), and Digital Sales, the Head of Revenue Management & Pricing will drive data- driven commercial decisions that improve airline profitability.
• The position reports directly to the Director, Revenue Management & Pricing.

KEY ACCOUNTABILITIES

RESPONSIBILITIES

Revenue Management

• Develop and execute revenue optimization strategies across all Air Peace routes.
• Maximize passenger revenue through inventory optimization and demand management.
• Manage booking classes and seat inventory.
• Optimize load factors while protecting yield.
• Implement demand-based inventory controls.
• Monitor booking curves and adjust availability accordingly.
• Recommend flight closures and capacity restrictions where necessary.
• Recommend aircraft gauge changes to maximize profitability.
• Ensure continuous revenue optimization across domestic, regional and international operations.

Pricing Strategy

• Develop and maintain competitive pricing strategies.
• Monitor competitor pricing daily.
• Recommend fare increases and decreases based on demand.
• Develop seasonal pricing strategies.
• Manage promotional fares without diluting revenue.
• Ensure fare integrity across all sales channels.
• Approve fare filings through ATPCO where applicable.
• Review fare structures regularly.
• Forecasting & Demand Management
• Produce accurate demand forecasts.
• Analyze booking trends.
• Forecast passenger volumes by market.
• Produce revenue forecasts.
• Recommend tactical commercial actions.
• Monitor demand shifts resulting from seasonality or competitor actions.
• Develop predictive revenue models.
• Inventory Control
• Manage booking class availability.
• Optimize cabin inventory.
• Manage overbooking policies.
• Reduce spoilage.
• Reduce spill.
• Maximize seat utilization.
• Ensure inventory reflects commercial strategy.
• Market Intelligence
• Monitor competitor schedules.
• Monitor competitor pricing.
• Monitor market share.
• Conduct demand analysis.
• Evaluate new market opportunities.
• Analyze customer buying behavior.
• Produce competitive intelligence reports.
• Revenue Performance
• Monitor route profitability.
• Analyze route contribution.
• Recommend schedule adjustments.
• Recommend frequency adjustments.
• Recommend aircraft changes.
• Identify underperforming routes.
• Develop recovery strategies.
• Systems Management
• Ensure effective utilization of Revenue Management systems.
• Optimize HIT IT Revenue Management functionality.
• Work with Commercial Systems to improve automation.
• Support digital revenue optimization.
• Improve reporting dashboards.
• Enhance forecasting accuracy.
• Cross Functional Collaboration
• Collaborate closely with:
• Network Planning & Scheduling
• Sales & Distribution
• Marketing
• Finance
• Commercial Systems
• Airport Services
• Flight Operations
• Operations Control Centre
• Customer Experience
• Digital Sales
• Loyalty Programme
• Reporting

Prepare:

• Daily Revenue Dashboard
• Daily Yield Report
• Daily Load Factor Report
• Weekly Booking Curve Report
• Weekly Competitive Analysis
• Weekly Pricing Review
• Monthly Route Profitability Report
• Monthly Revenue Performance Report
• Executive Commercial Dashboard
• Decision-Making Authority

Authorized to:

• Recommend fare adjustments.
• Recommend inventory changes.
• Recommend class closures.
• Recommend promotional pricing.
• Recommend schedule optimization.
• Recommend capacity changes.
• Recommend revenue initiatives.
• Major pricing decisions remain subject to Director approval.

KNOWLEDGE, SKILLS, EXPERIENCE

Education

• Bachelor's Degree in Economics, Mathematics, Statistics, Aviation Management, Finance, Business Administration or related field.

Preferred:

• Master's Degree
• MBA
• Aviation Management qualification
• Professional Certifications
• Preferred:
• IATA Revenue Management
• IATA Pricing
• IATAAirline Business Foundation
• ATPCO Pricing
• Airline Revenue Optimization certification

Experience

• Minimum 8—10 years airline commercial experience.
• At least 5 years in Revenue Management.
• Minimum 3 years managing airline pricing.
• Experience with airline inventory systems.
• Experience using HIT IT, Sabre, Amadeus, Navitaire or similar systems.
• Technical Competencies
• Revenue Management
• Dynamic Pricing
• Yield Management
• Forecasting
• Airline Inventory Management
• Network Economics
• Route Profitability
• Demand Modelling
• Data Analytics
• Excel (Advanced)
• Power Bl
• SQL (desirable)
• HITIT PSS
• ATPCO
• GDS Distribution
• Revenue Reporting

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JOB SUMMARY

• The Head of Network Planning & Scheduling is responsible for developing, optimizing, and executing Air Peace's route network and flight schedules across domestic, regional, and international markets.
• The role ensures that all network decisions are strategically aligned with the airline's commercial objectives, fleet growth, operational constraints, and profitability targets.
• This position plays a central role in expanding Air Peace into new markets, including long-haul destinations and in building a competitive, sustainable route network that maximizes revenue, market share, aircraft utilization, and customer connectivity.

KEY ACCOUNTABILITIES & RESPONSIBILITIES

Responsibilities include but are not limited to:

Network Strategy and Route Development

• Lead the development of Air Peace's medium- and long-term network strategy across domestic, regional, and international markets.
• Conduct route feasibility studies, traffic demand forecasting, yield and revenue analysis, and competitive assessments.
• Recommend new market entries, frequency increases, route terminations, and aircraft deployment strategies.
• Build country-by-country business cases for bilateral negotiations and traffic rights expansion.
• Analyze hub-development strategies for Lagos and Abuja, including connectivity, minimum connecting times (MCT), bank structures, and wave planning.

Scheduling & Fleet Assignment

• Design and publish optimized flight schedules that maximize network profitability, fleet utilization, and operational reliability.
• Ensure alignment between schedules and crew, aircraft maintenance, airport slot availability, and regulatory constraints.
• Lead slot management strategy for constrained airports (Heathrow,Gatwick, Dubai, JNB, etc.).
• Oversee seasonal schedule development (S23/W23 etc.) and ensure timely submission to OAG, GDSS, and regulatory authorities.
• Coordinate with OCC to ensure schedule robustness and disruption tolerance.

Commercial Performance & Revenue Optimization

• Collaborate with Revenue Management to evaluate route profitability and adjust frequencies, timings, and capacity deployment.
• Develop and monitor KPIs related to network performance (RASK, CASK, LF, aircraft utilization, connection performance, on-time departure windows).
• Work closely with Sales, Marketing, and Distribution to understand market demand and improve connectivity-driven revenues.

Industry Relations & Regulatory Engagement

• Liaise with Civil Aviation Authorities, airport operators, slot coordinators, and international aviation bodies (IATA, AFCAC, ICAO) on network matters.
• Support government-level BASA negotiations with data, analysis, and market positioning strategies.
• Manage all coordination with airport slot committees, scheduling conferences, and regulatory forums.cross-Functional Leadership
• Lead, mentor, and develop the Network Planning & Scheduling team, ensuring high analytical capability and strong industry knowledge.
• Work seamlessly with Operations, Finance, Corporate Planning, Engineering, and Commercial units to ensure network decisions are well-informed andaligned.
• Drive data-driven decision-making within the Commercial Department.

EDUCATIONAL QUALIFICATION, EXPERIENCE, KNOWLEDGE & SKILLS

• Bachelor's degree in business administration, Marketing, Sales, or related discipline.
• Master's degree (MBA or similar) will be an advantage.
• Minimum 7—10 years aviation industry experience with at least 5 years in Airline Network Planning, Scheduling, or Fleet Planning.
• Demonstrated experience with route forecasting, scheduling tools (Sabre,
• Amadeus, Lufthansa Netline, AIMS, CAE), and industry data sources (MIDT, Diio, IATA DDS, SRS Analyzer).
• Proven track record in developing new routes and improving network profitability.
• Strong analytical and modelling skills (Excel, SQL, power Bl, or similar).
• Deep understanding of airline economics, CASK/RASK, demand forecasting, and market development.
• Knowledge of airport slot rules (IATA WSG), aircraft performance, and operational limitations.
• Strong leadership and people-management skills.
• Excellent communication, presentation, and stakeholder-management ability.
• Strategic thinker with strong commercial acumen and capacity to drive complex cross-functional decisions.
• High resilience, attention to detail, and ability to perform under pressure.

KEY PERFORMANCE INDICATORS

• 100% Network profitability improvement (route contribution, RASK uplift).
• 100% Aircraft utilization enhancement.
• 100% On-time schedule delivery and regulatory compliance.
• 50% Growth in connecting traffic and network connectivity metrics.
• Accurate and timely forecasting and quarterly market analysis.
• Yearly successful launch of new routes and network expansion milestones.
• 100% slot retention and yearly acquisition in constrained airports.

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ROLE DESCRIPTION

• The Customer Care Manager is responsible for designing, implementing, and overseeing customer service strategies that enhance the end-to-end Air Peace passenger experience across all touchpoints.
• The role ensures consistent service delivery at stations, contact centers, digital channels, and onboard, while driving service quality improvements to strengthen brand loyalty and customer satisfaction.
• The Manager will lead the customer care team, manage service, recovery procedures, and act as a central liaison between passengers and internal departments.

KEY RESPONSIBILITIES

Responsibilities include but are not limited to:

Customer Service Leadership & Strategy

• Develop and implement Air Peace's customer Care strategy, aligned with the airline's commercial and service vision.
• Ensure consistent customer service standards across all channels—airports, call centers, social media, email support, and onboard experience.
• Establish KPIs for service delivery and track improvements across the network.
• Customer Relations & Case Management
• Oversee handling of customer complaints, service failures, baggage issues, delays, refunds, cancellations, disruption communication, and escalations.
• Ensure timely response to all customer enquiries within SLA.
• Coordinate with Legal, Operations, Ground Handling, Flight Operations, Revenue Management, and Commercial teams for resolution.
• Review high-profile or complex customer cases and provide final decision-making support.

Digital & Contact Centre Oversight

• Supervise the performance of call centers, digital response teams, and social media engagement.
• Implement technology improvements for faster, more accurate customer handling.
• Ensure seamless coordination between web support, CRM systems, and customer communication platforms.

Service Quality Improvement

• Conduct customer experience audits at airports and onboard flights.
• Identify service gaps and propose corrective action plans with Station Managers and Cabin

Services management.

• Lead quarterly customer satisfaction surveys and implement continuous improvement initiatives.
• Develop mystery shopper programs and track competitor benchmarks.
• Policy Development & Compliance
• Develop and maintain customer service policies aligned with global aviation standards (IATA, ICAO, NCAA).
• Ensure compliance with regulatory mandates for passenger rights, safety, and accessibility.
• Manage the documentation of service guidelines, training materials, and service recovery processes.
• Collaboration Across Departments

Work closely with:

• Operations & Ground Handling: for airport service quality
• Marketing & Communications: for public messaging
• Sales & Trade Support: for corporate and agency service issues
• Revenue Management & Ticketing: for refunds, involuntary changes, fare issues
• Network Control: for real-time passenger disruption communication
• Serve as internal advocate for customer interests in cross-functional decision-making.

Training & Staff Development

• Train customer-facing teams on service standards, communication etiquette, and conflict resolution.
• Ensure training programs are aligned with brand values and evolving customer expectations.
• Support recruitment, coaching, and performance evaluation of customer service staff.

Reporting & Analytics

• Produce monthly customer service performance reports for the Director and CCO.

Track metrics such as:

• Customer satisfaction score (CSAT)
• Net promoter score (NPS)
• On-time response rate
• Repeat complaints.
• Refund processing time
• Social media sentiment trends
• Use analytics to prioritize improvement areas and justify resource needs.

EDUCATIONAL QUALIFICATIONIEXPERIENCE/KNOWLEDGE/SKILLS

• Bachelor's degree in business, Communications, Customer Experience, Hospitality, or related field.
• Minimum 7—10 years customer service or customer experience leadership experience (airline experience strongly preferred).
• Must have related Industry experience (Aviation Industry experience)
• Working knowledge of IATA service standards, passenger rights, and aviation regulations.
• Experience managing multi-channel contact centers and CRM systems.
• Strong leadership and team management background.
• Excellent communication and customer relations skills.
• Strong problem-solving and conflict-resolution capability.
• Deep understanding of airline operational processes.
• Ability to manage high-pressure situations and sensitive customer cases.
• Data-driven approach to service quality management.
• Strong leadership and interpersonal skills.
• Emotional intelligence and empathy.
• Proficiency in CRM, customer support tools, digital communication platforms.

KEY PERFORMANCE INDICATOR

• Customer satisfaction (CSAT) improvement - increase overall CSAT score by 10% quarter-on-quarter, ensuring monthly CSAT results are collected and reported by the 5th business day of the following month.
• Net Promoter Score (NPS) - achieve and maintain a minimum NPS score of +30 by the end of each quarter, with monthly tracking and root-cause analysis for any drop exceeding 5 points.
• SLA adherence for responses across all channels - achieve 95% adherence to service-level standards across phone, email, social media, and chat channels, ensuring compliance.
• Reduction in complaint volumes I repeat issues - reduce total complaint volume by 15% and repeat complaints by 20% within 6 months, supported by monthly trend reports and corrective action logs.
• Service recovery efficiency and cost control - close 90% of service recovery cases within
• 72 hours while keeping recovery costs within the approved quarterly budget, with monthly reconciliation and analysis.
• Call center performance and wait time reduction - reduce average call waiting time to under 90 seconds and achieve 85% call answer rate within 20 seconds, reviewed weekly and reported monthly.
• Digital response speed and accuracy - respond to digital queries (email, social, web chat) within 2 hours during business hours, maintaining 99% accuracy in information provided, tracked weekly.
• Station service audit scores - achieve a minimum audit score of 85% across all stations per quarter, and ensure corrective actions for non-compliance are implemented within
• 30 days after each audit.